Marketing Manager

• Mar 2014 - Present

Technical Operations Manager

• Mar 2014 - Present

Team Development, Training, Troubleshooting, Process Improvement. Direct Client Relations. Continuing Professional Education and OSAT Improvement. WorkForce Management. Adding Value to Vendor-Client Relationship, Payroll, Hiring, Customer Experience Management, Culture Molding, Business Intelligence, Team Leadership, Operations Coverage. Participated in one of the largest cut overs in telecommunications history with the Verizon-Frontier conversion of 19 states.

Technical Trainer

• Mar 2014 - Jan 2015

Technical Trainer:Policy, Tools, & Resources. Customer First Elements. One Call Resolution. Quality Assurance & Note Taking. Tool system implementation and setup: Avaya, WebEx, Google Docs, Forms, Sheets, Sites, Hangouts. Frontier DSL, BDSL, VDSL, CT, Satellite, Frontier FiOS, Frontier Business Customer Care. F-Secure Products, Services, & Sales Strategies. Frontier Escalation Paths, Tools, & Resources.New Hire Training and Mentoring: Organize, facilitate, manage, and record the results of New Hire Training Classes. Content creation: Create training materials on an as-needed basis. Mentor Training: Train mentors on an as-needed basis. Continued Education Shadowing and Training Classes: Shadow and run Continued Education classes on an as-needed basis. Show less

Graphic & Sound Design

• May 1999 - Present

Corporate Identity & Web Presence Brand Strategy & Design Social Media & Internet Consulting Sound Design Scoring & Composition for Television & Film Hardware & Software Consulting Technical Support & Repair Corporate Identity & Web Presence Brand Strategy & Design Social Media & Internet Consulting Sound Design Scoring & Composition for Television & Film Hardware & Software Consulting Technical Support & Repair

Technical Advisor

• May 2010 - Feb 2013

Part of the initial Technical Team responsible for streamlining the back-of-house SOP for Technical Services. Sold and delivered solutions to small businesses. Provided support as a technical solutions architect, and deployment engineer for full office system solutions. Created and delivered presentations introducing the global internal launch of Halo : REACH for XBOX 360, also, Make A Wish Foundation. Developed and implemented ideas and strategies. Spent considerable time working with retail customers in the Microsoft stores with a focused effort on capturing the overall NPS Promoter experience. Orchestrated the grand opening of Microsoft store #3. Show less