Experience

FeeniX Communications

• Canada
• Advertising Services

• Network and Customer Service Delivery Manager

  • Mar 2016 - Present

  - Assisted with the ordering and coordinated the delivery of services for FeeniX Communication's nationwide Telecommunications Network. - This included Backhaul Connections, Co-location within Exchanges and Datacentres and Handover Links with our suppliers.- Wrote specific and extensive Service Delivery content relating to dealing with our suppliers and their services and tools for our internal Atlassian online Wiki.- Project Management to deliver the very best wholesale telecommunications services to our customers. Use JIRA software for project tracking.- Assist network engineers with network analysis and provide sales support.- Involved with Internal Process Improvement, assisting with development of our online portal for record management and customer orders.- Carry out an accounts payable role and prepare invoices for payment using Xero software.- Worked remotely for nearly 2 years from Rarotonga in the Cook Islands, so had to be in constant communication with colleagues, various nationwide suppliers and customers, to ensure swift response to any queries. -Preparation of configuration for customer Epipes to be applied to our network.



Computer Concepts Limited

• United Kingdom
• Software Development

• Office Manager - Contract Role

  • Jul 2015 - Nov 2015

  Employed with the key objective to establish an office manager position within a growing CCL Wellington branch.- Supported the branch of up to 20 staff.- Project managed the design and layout for the branch's new office space.- Arranged staff functions.- Coordinated the branch calendars for use of the company facilities and travel arrangements.- Re-conciliated managers expenses.- Assisted the regional manager with the transition of taking on a permanent staff member for the role.



Vocus Communications

• India
• Construction
• 1 - 100 Employee

• Customer Relationship Manager

  • Feb 2013 - Jul 2015

  Vocus Communications NZ (formerly known as FX Networks)- Account Management in the Wellington/Southern Region for Network and Telecommunication services. This included on-going Retention/ Business Development for a range of small to medium Enterprises and large NZ Corporations. - Primary contact for our business customers in their day to day dealings with FX/Vocus.This included: changes to telecommunication services, contact changes, billing, upgrade inquiries, extensive problem solving and more. Responsible for ensuring all issues are dealt with in a timely fashion with an appropriate response and follow up is received.Other detailed duties included:- Built a close an ongoing trusted relationship with our customers. - Dealt with Commercial and Contract negotiations.- Continual understanding and education of our telecommunications network and ability to clearly explain the delivery of Layer 3 MPLS networks, Layer 2 pipelines and ISP to customers.- Understand customer requirement and preparing customer network solution design.- Engaged with circuit Vendors to investigate the feasibility of their network.- Worked with our internal Network Solution Architects to build suitable customer proposal and quote. - Proactively and accurately updated a range of web based tools including SalesForce.- Created quotes, prepare contracts and addendums and ensure all customer invoicing is correct. - Involved with Internal Process Improvement, assisting with development of new tools and resource implementation, including training colleagues.- Excellent time management handling multiple tasks and attention to detail.- Assistant to the Regional General Manager with day to day duties, and any extra task handed my way.



FX Networks

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Service Delivery Co-ordinator

  • Jan 2010 - Feb 2013

  Project Management to deliver network and telecommunication services to New Zealand business customers ranging from SME to large nationwide corporations and Government offices.- Understanding proposed network solutions and relaying technical information to customer.- Ordering access circuits on a variety of different provider online portals.- Coordinating 3rd party circuit deliveries with a range of New Zealand access providers and ensuring technical field engineers were resourced with the correct hardware for installation. - Overseeing customer deployment with an importance of clear communication and consistent updates.- Excellent time management of delivery projects with a range of different customers at the same time. - Liaising with FX network engineers and preparing their provisioning work.- Extensive accurate Data Entry on a range of service tools and databases.- Involved with new process improvement and training of staff for the SDC role.- Assisted the in house developer with the testing, training and deployment of the company Tails Database which stored over 5000 3rd party access circuits information.

• Receptionist/Administrator and Accounts Payable

  • Apr 2008 - Jan 2010

  -First point of contact on Reception over the phone or in person at the FX Head office.-Assistant to Finance and Administration Manager and the Chief Finance Officer.-Working in the Accounts Payable team doing book keeping, reconciliation and extensive data entry using accounting software Quickbooks and Navision.-Covering a range of office duties - filing, stock management, groceries, scheduling flights, general tidy up and any tasks that came my way.-Assisting with company internal or external corporate events.