Project Manager

• Jan 2020 - Present

Running project status meetings with clients.Running project catchup meetings internally.Producing RAID logs and keeping them up to date.Documenting project change requests and level of effort updates (LOE’s).Creating weekly status spreadsheets and emails to senior management.Updating capacity planners and resource planners.Escalating delays or issues to relevant teams via Asana, JIRA or Salesforce.Managing budgets and utilisation reports.Producing lessons learned plans from completed projects.

Program Manager

• Jan 2019 - Jan 2020

To support the Program Management Team including: Tracking status of program deliverables and milestonesSupporting the adoption of the project lifecycle and deliverablesProgram level risk and issue coordinationMonitoring the status of projects transitioning into normal serviceCoordination of the regular project and programme level reporting cyclesCo-ordination of project GovernanceArrangements, Post Project Reviews, Program level workshops.Additional responsibilities include assisting with defining and updating theproject management processes, standards and governance.Roles & Responsibilities:Coordination of internal services production teamWeekly status meetings with stakeholders and LeadershipDocumentation (PRF's, DSR's, SOW's)Risk identification/tracking/planningUtilisation and forecastingEscalation management for projects Primary client contact for services delivery. Responsible for delivery of contracted services and the management of client-side and internal resources required to execute against contracted services obligations.Responsible for making sure all contracted Services functions and Success are aligned on a holistic view of the account from a services perspective - contracted deliverables, expectations, campaigns & projects in progress, current and potential issues, client objectives & success metrics associated with the services initiatives, project/campaign prioritisation; upcoming opportunities/projects Drive overall operational efficiency on the account; identify and collaborate with internal and client stakeholders to identify areas for improvement and opportunities to streamline and optimise operations/process

Senior Campaign Manager

• Sep 2016 - Jan 2019

• Campaign planning activities i.e. working with the client's Marketing contacts to understand their needs and to ensure the campaign schedule is available at least one month in advance.• Plan and resource the team's workload to deliver campaign activity and projects.• Ensure campaign briefs are completed accurately by the client. Verify that they are consistent with their desired campaign objectives and challenging the client if required to ensure the best solutions is delivered for the client’s needs.• Proactively manage clients to review performance, develop the relationship, engage more in marketing planning and to sell in more services.

Account Manager

• Nov 2015 - Sep 2016

Providing cross-channel strategy and ongoing relationship management to leading brands across retail and food sectors. Current portfolio consists of: Merlin Entertainment Group and Pizza Hut Delivery.

Client Services

• Jul 2015 - Sep 2016

Marketing, Events & Wedding Coordinator

• Oct 2014 - Feb 2015

- Advising couples on the vehicle choices for their weddings and timeframes.- Organising and attending Wedding Exhibitions on behalf of the company.- Completing and amending system bookings within the system interface and using Google Drive.- Producing marketing plan documentation so the company could expand online.- Creating staff signatures and client emails.- Updating social media status’s with important offers, news and event dates- Taking phone calls for adhoc and wedding bookings.- Producing monthly excel reports on sale figures.

Account Manager

• Oct 2013 - Apr 2014

- Dealing with issues that have been escalated from the client.- Keeping regular communication with clients on their marketing strategies and performance reporting.- Weekly calls with clients globally on projects or marketing campaigns status.- Handling client invoicing and budgets for their targets to meet.

Team Leader

• Aug 2012 - Apr 2014

- Weekly meetings with my team and Account Management team.- Dealing with issues that have been escalated to my from the client or my team- Ensure that the team are meeting their role and personal objectives- Ensure that all work is completed to a high standard across all Account Executives I manage.- Ensuring jobs were correctly charged and completed by the end of the month for all clients.- Managing over the teams workload and delegating jobs where needed.- Clients included: Estee Lauder Brands and Delta Airways

Senior Account Executive

• Jul 2010 - Aug 2012

- Monthly and Weekly reporting on marketing performance for specific clients- Setting up, testing and deploying email marketing campaigns - Providing a basis of support for Self Service Clients- Constructing and contributing to client meetings on marketing proposals and performance- Working on client marketing projects which involved working with technical and creative teams.- Ensuring jobs were correctly charged and completed by the end of the month for all clients.- Managing over the teams workload and delegating jobs where needed.

Nursing Assistant

• Mar 2009 - Sep 2009

- Organising and completing Nursing administrative work- Coordinating heath sessions at the school and working with patients to fill in and register paper work.- Skills: Coordination, note taking, short hand, skim reading, filing - Organising and completing Nursing administrative work- Coordinating heath sessions at the school and working with patients to fill in and register paper work.- Skills: Coordination, note taking, short hand, skim reading, filing

IT Support

• 2008 - 2009

- Monthly and Weekly reporting on the Departments metrics- Organise and contribute to team meetings and events- Support Business IT Applications and assist users with IT related issues- Contribution to IT projects involving roll-outs and updates- Skills: Developing skills, professionalism, communication, management - Monthly and Weekly reporting on the Departments metrics- Organise and contribute to team meetings and events- Support Business IT Applications and assist users with IT related issues- Contribution to IT projects involving roll-outs and updates- Skills: Developing skills, professionalism, communication, management

PAL Assistant

• Sep 2007 - Jul 2008

- Guide students with work they have trouble with- Help with communications between students and lecturers- Covering areas of Business Information Technology students struggle in- Skills: communication, planning, developing own knowledge - Guide students with work they have trouble with- Help with communications between students and lecturers- Covering areas of Business Information Technology students struggle in- Skills: communication, planning, developing own knowledge