Experience

Woods Estate Agents Limited

• Real Estate
• 1 - 100 Employee

• lettings co ordinator

  • Jan 2015 - Present



Countrywide

• United Kingdom
• Real Estate
• 700 & Above Employee

• lettings property manager

  • Sep 2014 - Jan 2015



Innovation Group South Africa

• South Africa
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• claims Handler

  • Jan 2014 - Sep 2014



LAS Surveying Services

• Bristol, United Kingdom

• Personal claims handler

  • Jan 2014 - Sep 2014

  •Loading instructions from the insurance company onto company system •Calling Policy holders introducing the company and making appointments for surveyors to visit •Reviewing surveyor’s reports and photographs, creating customer agreements and schedule of works •Contact policy holders and update them on outcome of the visit, running through options, negotiating cash settlement figures or appointing insurance company contractors to carry out works •Create instructions and send to contractors with all relevant information •Answer telephone calls •Dealing with complaints and review policy holders private quotes •Dealing with asbestos testing and removal •Appointing drying companies to dry properties •Working closely with the technical surveyors to make sure we have evidence to back up Variations so they get approved and claims run smoothly •Making sure the whole claim is kept with in strict deadlines and filing reports if this does not happen Show less



Mitie

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Personal claims manager

  • Apr 2013 - Jan 2014

• Administrator

  • Mar 2013 - Apr 2013



MITIE Property Solutions

• Personal claims handler

  • Apr 2013 - Jan 2014

  •Managing insurance repair claims making sure Repair works run smoothly•Calling Policy holders introducing the company•Keeping the Policy holder, insurance company and Repair teams informed throughout every step of their claim making sure they all have the correct information•Collecting excess payments and discussing cash settlements•Scheduling diaries for Repair teams and Repair leaders•Preparing Scope of works for insurance companies, Repair teams and Policy holders (dealing with different tariffs)•Negotiating variations with insurance companies•Dealing with asbestos testing and removal (I have had full ASBESTOS training)•Planning Repair team visits and making sure they keep to dates and times•Dealing with complaints from policy holders•Working closely with the technical surveyors to make sure we have evidence to back up Variations so they get approved and claims run smoothly•Making sure the whole claim is kept with in strict deadlines and filing reports if this does not happen•Closing claims and making sure we have all relevant documents from Policy holder and Repair teams so we can invoice Insurance companies Show less

• Administrator

  • Mar 2013 - Apr 2013

  •Loading insurance repair work Claims onto the company system•Sending out letters to Policy holders•Calling Policy holders checking everything is running smoothly•Giving personal claims managers instructions