Experience

IMEX

• United Kingdom
• Events Services
• 100 - 200 Employee

• Process Improvement Manager

  • Sep 2022 - Present

  Supporting the transitions of systems used to underpin the delivery of IMEX's two international exhibition events. Ensuring the successful delivery of the vision to modernise IMEX's approach to technology, ensuring processes are understood and implemented to create more agile ways of working. Supporting the transitions of systems used to underpin the delivery of IMEX's two international exhibition events. Ensuring the successful delivery of the vision to modernise IMEX's approach to technology, ensuring processes are understood and implemented to create more agile ways of working.



Chanctonbury Healthcare

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Operations Manager

  • May 2021 - Jun 2022

  As operations support manager I oversaw all recruitment and marketing for a group of three care and nursing homes. Recruitment:• Writing copy for job vacancies• Advertising vacancies across multiple platforms including via social media, website, recruitment platforms and in print• Designing social media campaigns to generate enquiries and job applicants• Researching current recruitment trends • Managing the benefits of working within the organisation to ensure the job offer is as enticing as possible Marketing• Writing copy for advertising and website• Managing social media accounts• Creating content to appeal to multiple audiences, from the residents themselves to their families to professionals• Supporting exhibitions and events local to the area In addition to this I oversaw the management and delivery of quality assurance systems to meet all external regulatory obligations whilst achieving internal auditing requirements. I also managed all IT management and systems, controlled the IT budget and trained all IT users

• Development Manager

  • May 2017 - Apr 2021

  My unique role encompasses development and innovation across the organisation through the implementation, maintenance and expansion of systems, processes, IT and recruitment.I ensure that the recruitment process for Chanctonbury is efficient, effective and robust in order to continue building the passionate and caring Chanctonbury team. Proficient across multiple recruitment platforms, I source the very best people and ensures that the team are motivated in their jobs. In turn, Chanctonbury boasts an industry-defying low staff turnover.I work closely with the marketing manager to oversee Chanctonbury Healthcare’s online presence. This includes maintenance of the website, SEO management, PPC marketing and monitoring of web analytics. I additionally act as the IT manager, and project manages IT development across the organisation. Part of this role is the ongoing development of the IT systems used throughout Chanctonbury, including HR management, resident administration and business analysis. I also focus on the centralisation of processes for the three homes to maintain brand recognition and consistency.

• Associate Manager

  • May 2016 - Apr 2017

  • To provide management support to the company so as to achieve safe and high quality standards which exceed minimum regulations and produce a profit. • To work on specific projects and agreed targets.• To self-develop and learn a range of care & management skills and to study at degree level for a management qualification• To manage marketing and advertising within the company

• Graduate Project Developer

  • Jan 2015 - May 2016

  Marketing and advertising for three care homes across East SussexManagement of new time and attendance and payroll softwareGeneral administrative workRevision and updating of policies and procedures following introduction of new CQC regulations



Lancaster University Students' Union

• Education Administration Programs
• 1 - 100 Employee

• Activities Student Staff

  • Sep 2013 - Jun 2014

  Working with societies and sports teams to ensure the smooth running of BUCS events and transportation for all clubs at the university, as well as assisting in the organisation of the Roses competition. Acting as a first point of call for students in societies visiting the department. Working with societies and sports teams to ensure the smooth running of BUCS events and transportation for all clubs at the university, as well as assisting in the organisation of the Roses competition. Acting as a first point of call for students in societies visiting the department.



Lancaster University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Ambassador

  • Dec 2011 - Jun 2013

  Assisting in the running of open days throughout the year, communication with prospective students and promotion of the university and students’ union Assisting in the running of open days throughout the year, communication with prospective students and promotion of the university and students’ union



Marbella Club Hotel

• Activities Assistant

  • Jun 2011 - Sep 2011

  Organisation and structuring of events and activities within and outside the hotel. Organisation and structuring of events and activities within and outside the hotel.



Self employed

• Private Tutor

  • Sep 2009 - Jun 2011

  Supporting international students in improving their academic ability by establishing and attempting to solve learning problems and improving study skills Supporting international students in improving their academic ability by establishing and attempting to solve learning problems and improving study skills



Chanctonbury Healthcare

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• HR Assistant

  • Aug 2010 - Sep 2010

  Completion of employee handbook and development and implementation of intranet management information system program Completion of employee handbook and development and implementation of intranet management information system program