Experience

MCCS Lejeune-New River

• Germany
• Business Consulting and Services
• 1 - 100 Employee

• Marine Corps Family Team Building Trainer

  • Jan 2020 - Present

  • Coordinates and facilitates training curriculum for Marine Corps Family Team Building through installation- wide opportunities on Camp Lejeune and New River Air Base for Marines, Sailors and families.• Create and adapt curriculum for virtual learning environment (Adobe Connect, Webex and Teams) and provide unit specific training to meet the needs and timelines of the units. • Serve as the subject matter expert for all aspects of the program while maintaining cross training capabilities to be able to support a multitude of needs for a unit or base requirements• Promote the services provided by MCFTB through public outreach with Deployment Readiness Coordinators, Uniform Readiness Coordinators and other Marine and Family Programs tenants to build working relationships to ensure the needs to units and service members and their families are being met.• Track program trends in order to identify, evaluate problem areas or areas of accomplishment and develop procedures to reach program objectives.• Maintain records and data for Headquarters Marine Corps and interpret data in order to maximize participation for events. Able to independently utilize and evaluate measure designed to analyze the effectiveness of training and presentations.



UNIVERSITY OF NORTH CAROLINA AT WILMINGTON INC

• United States
• Movies, Videos, and Sound

• Travel Specialist

  • Dec 2017 - Jan 2020

  • Plan and facilitate travel workshops, labs and fairs to ensure the best possible outreach for all faculty, staff and vendors.• Developed and facilitated the teaching of travel procedures throughout the university’s departments.• Provided one on one or small group session training with faculty, students and staff in order adjust the curriculum to their learning ability to provide the best environment to maximize learning potential.• Generated and maintained University outreach program to build working relationships with students, faculty and staff members to ensure seamless and time sensitive support for transactions.• Continuously monitored and audited travel expense transactions to ensure accuracy of accounting details.• Created standard operating procedures for the many departments and colleges located on UNCW’s campus and kept them updated with changes as they occured.• Responsible for maintaining and reconciling accounts and basic accounting procedures within department. • Engage in vendor outreach to further relationships with local vendors.• Maintained a detailed working knowledge of state and UNCW policy, program laws and regulations while keeping abreast of changes to policies and passing those changes on to the university departments.



Landmark Sotheby's International Realty

• United States
• Real Estate
• 1 - 100 Employee

• Office Administrator

  • Jul 2017 - Dec 2017

  • Provided exemplary customer service while creating a positive environment as the public’s first contact with the realtors’ company through phone calls, emails, mail and walk ins. • Organized, planned and enforced internal procedures for more than 50 real estate agents in 4 offices located throughout North Carolina.• Responsible for the data entry and management of multiple websites representing over 200 properties to remain compliant with National and State Real Estate Laws.• Scheduled, recorded and tracked property showings for more than 50 agents and logged feedback to the agent’s files using Microsoft applications.• Maintained and monitored agent’s expenses reports, processed commission checks and provided daily reports of transactions.• Responsible for budgets, expenses and business transactions as well as purchasing and reconciliations for properties at 4 office locations throughout North Carolina.• Conducted business internationally with affiliated real estate agencies to facilitate buying and purchasing transactions.



MCCS Okinawa

• Family Readiness Officer

  • Jan 2015 - May 2017

  • Facilited Pre-Deployment Briefs, New Join Briefs and other trainings as needed to fulfill requirements for the battalion. • Became the subject matter expert on various programs overseas; coordinated those resources and provided support to better assist the more than 700 Marines, Sailors and family members assigned to the battalion.• Produced and maintained a yearly budget that required monitoring and provided reports to the Commander monthly. This also included reimbursements, reconciliations and maintaining meticulous records of these transactions while serving as the Accounting Officer for the UPFRP funds for the unit. • Worked closely with military personnel, family members and resources to prepare and conduct meetings, briefs, trainings and events to achieve a multitude of outcomes. • Collected statistical data and prepared reports for collection by the battalion commander and Headquarters Marine Corps for use in identifying trends and concerns within the battalion, III Marine Expeditionary Force and throughout the Marine Corps.• Advocated on behalf of service member and their families on a host of issues at the battalion level and communicated with headquarters Marine Corps on policies.• Recruited, retained and managed volunteers for the commander’s program in compliance with headquarters Marine Corps standards and protocol. • Built and maintained professional relationships with programs, law enforcement and medical professionals aboard Marine Corps and Air Force Installations as well as local national resources to provide the necessary support for the Marines, Sailors and family member located in Okinawa. • Provided customer service for members of the battalion and was recognized regionally by MCCS for my service.



Complete Spine and Headache Center

• Front Desk Assistant

  • 2012 - 2013

  • Provided excellent customer service over the phone as well as in person and anticipate and adapt to what the patient needs• Developed and implemented training program to ensure standardization throughout the office• Maintain up to date records on current government and insurance guidelines and refer patients to the proper channels to seek guidance.• Encouraged an open and inviting atmosphere while remaining within the HIPPA privacy guidelines.• Coordinated, advertised and participated in public outreach programs to help the community.



Walmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Associate

  • 2008 - 2008



Child and Youth Services 6th Area Support Group

• Childcare Provider

  • 2004 - 2006

  ● Promote a safe and welcoming environment for families.● Coordinate center field trips and establish the appropriate contacts to follow through with successful, fun and safe experiences for the children● Attaining and maintaining the facilities accreditation standards for certification to include achieving and maintaining personal certifications● Composed monthly newsletter to inform families of future events and parenting resources● Gathered data on the children’s progress and charted them in accordance with center guidelines and for the parents benefit.● Administrative duties, prepare equipment, attend to the needs of children, and any other tasks incidental to the primary contact role



nashua and

• United States
• Wellness and Fitness Services

• Nashua and Merrimack YMCA

  • 2001 - 2003

  ● Supervised 8 lifeguards and camp counselors while at the waterfront to ensure the safety of the children.● Provided a positive and safe environment for the patrons of the YMCA● Organized swimming lessons for the YMCA facility as well as the summer camp and promoted educational and recreational activities ● Establish training standards for all the lifeguards under my charge and conducted drills to maintain readiness for guards as well as counselors. ● Supervised 8 lifeguards and camp counselors while at the waterfront to ensure the safety of the children.● Provided a positive and safe environment for the patrons of the YMCA● Organized swimming lessons for the YMCA facility as well as the summer camp and promoted educational and recreational activities ● Establish training standards for all the lifeguards under my charge and conducted drills to maintain readiness for guards as well as counselors.



City of Nashua, New Hampshire

• United States
• Government Administration
• 100 - 200 Employee

• Administrative Assistant

  • 2000 - 2000

  ● Researched and prepared information packets for city meetings and assisted city officials in preparations for meetings.● Communicate through various channels (newspaper, certified mail, mass mailings, signage) to alert the public of new projects within the city.● Maintain an outstanding level of customer service providing city plans and other requests from contractors and companies while performing a multitude of other tasks assigned. ● Researched and prepared information packets for city meetings and assisted city officials in preparations for meetings.● Communicate through various channels (newspaper, certified mail, mass mailings, signage) to alert the public of new projects within the city.● Maintain an outstanding level of customer service providing city plans and other requests from contractors and companies while performing a multitude of other tasks assigned.