Experience

GENESIS PROTECTION SERVICES

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Protection Specialist

  • Apr 2023 - Present



Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Field Sales Agent

  • Nov 2019 - Present

  • Resolve any customer complaints to make the situation easier and to create a better sense of customer service for the customer as I’m dealing with the issue while on the phone. • Upselling any products that Virgin Media may provide to create more revenue for the company and a bonus for myself with certain commission bonus schemes they may run • Liaise with other internal departments to achieve customers expected standards and the desired outcome that they are looking for, while also retaining the customer at Virgin Media • Working in accordance with strict regulations that our co-partners at Virgin Media provide to each individual agent such as, Ofcom, The FCA. Show less



Provident Financial Group (PFG)

• United Kingdom
• Financial Services
• 500 - 600 Employee

• Customer Account Manager

  • Jan 2009 - Nov 2019

  • Customer Account Manager responsible for managing customers’ accounts through to the end of their financial agreement. • Arranging payment plans, repossessing items, and answering any queries customers may have. • Problem solving any issues customers have along the way during their financial agreement. • Responsible for all the arrears management in the Teesside area. Rearranged payment plans to comply with what customers can manage demonstrated a very high level of customer service by following the company’s guidelines and making on the spot decisions. • My role is a combination of working out in the field and working within the office contacting customers by telephone and filling out all required paperwork for audit. • Consisent top performer within the team for creating new accounts. Show less



Barclaycard

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Relationship Management Specialist

  • Jun 2004 - Jan 2009

  • Resolved any customer complaints to achieve a resolution for both the customer and the business. • Upselling new products • Handled and logged all incoming customer-based complaints onto internal systems. • Liaised with various internal departments to complete customer applications • Worked in accordance with strict financial services regulations, FSA, FOS and FCA. • Achieved personal daily and weekly targets as set by the business. • Completed both written and verbal communication to the customer base. Show less