Experience

Ombudsman Services

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Senior Investigation Officer

  • Mar 2017 - Present

• Investigations Officer

  • Dec 2014 - Present



Diana Duggan Associates

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Complaint Manager

  • Sep 2014 - Dec 2014

  Investigating complaints referred from the Financial Ombudsman Service in a fast-paced, high-pressured environment whilst maintaining a high level of accuracy.Problem solving; considering strict regulatory rules and relevant data to make accurate decisions and delivering these clearly and concisely.Keeping up to date with any changes or emerging trends within the financial industry and ensuring that these are reflected in the concluding decisionsEncouraging, and acting upon any constructive feedback in order to adapt and improve where necessaryManaging own workload whilst adhering to strict quality and productivity targets



Home Retail Group PLC

• United Kingdom
• Retail
• 700 & Above Employee

• Complaint Handler

  • Apr 2014 - Sep 2014

  Making fair and reasonable decisions on complaints relating to financial products. Gathering and analysing data and information and ensuring that responses are provided within regulatory guidelines. Making fair and reasonable decisions on complaints relating to financial products. Gathering and analysing data and information and ensuring that responses are provided within regulatory guidelines.

• Case Handler

  • Apr 2013 - Dec 2013

  Investigating cases relating to the banking industry and writing bespoke reports to the Financial Ombudsman Service detailing outcomes. Maintaining a high level of accuracy both in terms of report writing and data recording. Investigating cases relating to the banking industry and writing bespoke reports to the Financial Ombudsman Service detailing outcomes. Maintaining a high level of accuracy both in terms of report writing and data recording.