Experience

Attorney General of Texas

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Lead ITS Asset Manager

  • Mar 2019 - Present



Atos

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Level Computer Operator

  • May 2015 - Apr 2017

  I performed highly complex (senior-level) computer operations work. Provided support to agency end users, programmers and system administrators on a daily basis. I was the Subject Matter Expert on one of the systems I supported. I updated and maintained procedure manuals, daily and nightly operations batch schedules. Set up jobs and altered JCL when necessary. Proficient in operating both the day and night shift batch schedules. Trained all new hires for the two systems I supported for a period of 10 years. Handled calls from the customer/end user on a daily basis, providing skillful and thorough troubleshooting.



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Production Specialist

  • Jun 2012 - Apr 2015

  I performed highly complex (senior-level) computer operations work. Provided support to agency end users, programmers and system administrators on a daily basis. I was the Subject Matter Expert on one of the systems I supported. I updated and maintained procedure manuals, daily and nightly operations batch schedules. Set up jobs and altered JCL when necessary. Proficient in operating both the day and night shift batch schedules. Trained all new hires for the two systems I supported for a period of 7.5 years. Handled calls from the customer/end user on a daily basis, providing skillful and thorough troubleshooting.



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Production Control Specialist

  • Apr 2007 - May 2012

  I performed highly complex (senior-level) computer operations work. Provided support to agency end users, programmers and system administrators on a daily basis. I was the Subject Matter Expert on one of the systems I supported. I updated and maintained procedure manuals, daily and nightly operations batch schedules. Set up jobs and altered JCL when necessary. Proficient in operating both the day and night shift batch schedules. Trained all new hires for the two systems I supported for a period of 5 years. Handled calls from the customer/end user on a daily basis, providing skillful and thorough troubleshooting.



Office of the Attorney General, State of Texas

• Austin, Texas Area

• Computer Operator III

  • Jul 2001 - Mar 2007

  I performed highly complex (senior-level) computer and peripheral equipment operations work. Respond to help desk calls and investigate the issue. Provide support to agency end users and programmers on a daily basis. IPL the mainframe, alter JCL, keep magnetic tape library organized, update procedure manuals, and update daily and nightly operations schedules. Set up jobs for nightly batch processing. Acting operations supervisor in the absence of the supervisor. Trained on operating both the day and night shift batch schedules.



Spherion at Dell Computer Corporation

• Round Rock, TX

• Level 1 Support Technician

  • Aug 2000 - May 2001

  Performed daily duties of troubleshooting and configuring components of Dell desktop and Dell laptop systems, to include hardware and software applications, using advanced techniques. Assigned multiple escalations by managers involving the advanced troubleshooting of system software, hardware, networking, ISP issues and set up system exchanges. Maintained client satisfaction with follow-up support for resolution of any new customers. Ordered supplies for a team of 10 people. Performed daily duties of troubleshooting and configuring components of Dell desktop and Dell laptop systems, to include hardware and software applications, using advanced techniques. Assigned multiple escalations by managers involving the advanced troubleshooting of system software, hardware, networking, ISP issues and set up system exchanges. Maintained client satisfaction with follow-up support for resolution of any new customers. Ordered supplies for a team of 10 people.