Experience

Civility Experts Worldwide

• Canada
• Professional Training and Coaching
• 1 - 100 Employee

• Corporate Business Coach, Trainer, Speaker, Civility Expert - Healthcare IT Professional

  • Mar 2016 - Present

  Personal Development, Success Coaching and Professional Training



Conifer Health Solutions

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Business Analyst II

  • Dec 2014 - Jun 2016

  IT Physician Business Analyst II Conifer Health Solutions – Tinley Park, IL • Facilitates discussion with internal and external clients for project initiation and requirements gathering. • Liaison between internal departments and the IT development team. Translates user functionality into business and technical terms and documentation. • Conducts analysis to document discrepancies between business requirements and system capabilities.• Communicates the software life cycle to clients and tracks project status. Knowledge of client server systems and processes and off the shelf software applications. • Identifies, researches and priorities application issues from system user. Works issues to resolution. • Updates and maintains the IT Policies and Procedures. • Liaison to IT directors to compile and produce weekly IT project report updates for executive management. • Identifies opportunities for business process improvement and makes associated recommendations. .• Conducts meetings and discussion in setting project milestones with clients, developers and Project Managers, as it relates to project timelines and deliverables. • Proficient in Microsoft Office Suite and SharePoint. • Reviews and works assigned tickets from the HEAT ticketing and logging system to escalation and/or resolution. • Weekly project status meeting with IT director.• Mentors and directs Business Analyst I. Other duties as assigned.



CFNI

• Denmark
• Machinery Manufacturing
• 1 - 100 Employee

• IT Business Analyst / Trainer

  • Aug 2008 - Dec 2012

  IT Business Analyst - TrainerCommunity Foundation of NW Indian – Munster, IN• Supported physician credentialing system; ECHO upgrades and SQL database. Reviewed system release notes. IT liaison to medical staff office directors for three hospital system. Maintain system support and resolve system issues with HealthLine Systems. Train medical staff super users on new system enhancements. Responsible for ECHO table maintenance and produced ad hoc reports for numerous departments. • Performed current and future state analysis for process improvement.• Managed vendor contracts and RFP for numerous applications. • Served as an IT liaison to external vendors and internal departments to resolve legacy system issues.• Instrumental in developing test plans for system upgrades and data conversions.• Implemented vendor software for numerous back-end systems.• Facilitated project meetings with technical teams, managers and directors for change management approval.• Performed end user training and system support. Project team clinical scorecards and Epic interface for data warehouse. Epic ADT module. IT resource for external departments.• Served on project team to evaluate e-learning vendors. Weekly client conference calls and WebEx presentations.• Presentations to key stakeholders and produced monthly benchmark reports.



Northwestern Memorial Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Managed Care Contract Auditor & Systems Liaison

  • Aug 2003 - Aug 2007

  Managed Care Contract AuditorNorthwestern Memorial Hospital – Chicago, IL• Identified and corrected payment deficiencies of greater than $1 million from managed care payers per hospital contracts through payer audits. • Assisted the Office of General Counsel and Patient Financial Services to resolve special handling contract issues.• Met with managed care payers to discuss on-going contract issues.• Served as the department liaison between Utilization Review and managed care payers for appeal and denial management.• Developed denial management guidelines for patient accounting departments for contract interpretations.Patient Accounting AdministrationJanuary 2003 to August 2005Northwestern Memorial Hospital – Chicago• Developed and trained Patient Financial Services staff and management on system usage. Developed process improvement document to streamline operations.• Established and implemented best practice procedures to ensure appropriate admission, billing and collection procedures were followed within NMH internal departments.• Processed weekly reports for senior management and maintained tracking database for analysis and statistical reporting to identify internal and external trends with managed care payers.• Conducted weekly project meetings with hospital management staff to identify and document department issues and develop an action plan for resolution.