Experience

House of Social

• Australia
• Advertising Services
• 1 - 100 Employee

• Founder & Director

  • Aug 2012 - Present

  At House of Social, we live and breathe social media. We can tweet in our sleep, post a stellar selfie on Instagram without using a filter and we treat Facebook like our own personal news channel. Our broad knowledge of many social media platform’s algorithms and trends means that we not only understand how to make your content stand out, but also how to make it seen by as much as your audience as possible! House of Social is proudly Australian owned, and all staff reside on our shores, which means that there will be no problems with confusing time differences! Our team is also well-versed in online jargon, social media etiquette, and we also know how to have a bit of fun. Show less



eSolutions and Marketing

• Australia
• Technology, Information and Internet
• 1 - 100 Employee

• Consultant

  • Jul 2010 - Aug 2018

  Responsible for monitoring, maintaining and reporting on Google Adwords campaigns for new and existing clients. Monthly, quarterly and annual invoicing. Assist with web content loading, testing and client liaison. Develop web manuals to assist clients in updating and maintaining their CMS, as well as training. Social Media Management for eSolutions clients Responsible for monitoring, maintaining and reporting on Google Adwords campaigns for new and existing clients. Monthly, quarterly and annual invoicing. Assist with web content loading, testing and client liaison. Develop web manuals to assist clients in updating and maintaining their CMS, as well as training. Social Media Management for eSolutions clients



HighPoint IT

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Media Manager

  • May 2015 - Jan 2016

• Account Manager

  • Feb 2011 - May 2015

  highpoint IT act as your IT Department for small to medium size businesses. Responsible for:Financial aspects of the business,Project Management, Marketing and advertising, Account management,Team coordination,Social Media Management for clients



Promina

• United Arab Emirates
• Business Consulting and Services
• 1 - 100 Employee

• Communications Consultant

  • Mar 2005 - Sep 2008

• Project Support Office Coordinator

  • Jan 2004 - Mar 2005

  A review of the PMO within Promina IS was undertaken in 2003. It was identified as part of a restructure that a Project Coordinator was required in the Project Support Office.Responsibilities:Portfolio* Update Dashboard for IS Programme Board meetings (15th of month)* AU Resource Forecast report* Distribute to TL's after monthly reports submitted by PM's (3rd working day of new month)* Meeting minutes *NZ Resource Forecast report *attend NZ meeting *follow up tasks/requests from meeting for NZ Teams/Projects* Comparison resource reports analysis* Artemis user documentation preparation and editing* Adhoc requests PMO* Report/TimeSheet reminders (Sent twice a month prior to due dates – 15th of each month, 2nd working day of new month)* Stationary* Project related Travel* Obtaining authorisation* Sending AMEX authorisation* Charge back to project cc through Transfer Pricing* Invoicing *Coding *Authorisation *Entry into Oracle* Monthly Financials *Accruals (3-5 days before EoM) *Journals (final days of month) *Transfer Pricing (final days of month)* Travel costs from AMEX, Cabcharges (as received)* Headcounts* Maintain invoice list for accruals * Monthly A&P reports (due first week of new month)* Updates to Artemis *Project Closure *PM assignment* Assist Practice Lead* Maintain contractors rate matrix* Maintain Leave calendar* Maintain contract and timesheet information for Contract PM's Adhoc requests *Catering - where needed* Maintain filing system - signed-off project documentation * Artemis *Project registration *TimeSheet Project entry *Report generationGeneral* Assist GM with any requirements* Assist Architecture Team* Assist with accruals* Assist IS Administrator where needed or as backfill* Answer/assist with general enquiries from e-Bus, BI & PMO* Stationary ordering for Architecture Show less

• ICP Program Coordinator

  • Mar 2003 - Jan 2004

  A decision was announced in October 2002 to consolidate all of the Australian and New Zealand data centres and supporting IT infrastructure into the head office site of Chatswood, Sydney, Australia. The role of a Program Coordinator was required to assist the Program Manager and various Stream Project Managers to achieve the required result.This role has allowed me to work with a large team of Project Managers and IS staff , while also allowing me to strengthen my organisational skills and Project Management knowledge.Responsibilities:* Preparation of weekly and monthly status reports, on time and to the required level of detail and accuracy.* Tracking of Program expenditure and developing financial summaries for the purposed of management and reporting.* Maintaining a Program Issues Register, accepting and logging issues, ensuring issue ownership has been agreed and tracking progress against their resolution (including following up owners).* Maintaining a Program Risks Register, accepting and logging Program risks and facilitating the planning of their mitigation.* Maintaining deliverables log.* Maintaining Program schedule, tracking progress and variance against plan.* Organising Program meetings and reviews.* Administering travel, stationary ordering, arranging travel/ accommodation, petty cash, cab charges, staff reimbursements and staff relocation costs.* Assisting Program Manager and Project ManagersAchievements:* Assisted Server Project Manger with moves of servers from Melbourne to Sydney.* Organised the re-location of the Program team to Melbourne for 6 weeks.* Organised training schedules, documents and invitations for new IS Application in Australia and New Zealand in a short time frame. Show less



Baycorp Advantage

• IS Project Coordinator

  • Jan 2002 - Mar 2003

  After the merger of Baycorp (NZ) & Data Advantage, a need arose for a Project Coordinator to assist the Infrastructure Project Manager in completing the many projects that were a direct result of integrating two dissimilar companies into a single entity. The role was expanded to incorporate all Infrastructure projects and to assist the 2 Project Managers. This role has allowed me to strengthen my organisational skills and to manage smaller projects with a view to further gaining experience that will fulfil my Objective. Responsibilities: * Manage project plan updates * Liase with external contractors, vendors & customers * Prepare documentation * Maintain project budget worksheets * Project Purchasing * Manage small projects * Prepare presentations * Assist the Project Managers with meeting management and other tasks as assigned. Achievements: * Successful implementation of a Video Conferencing solution for the corporate Executive * Successful Infrastructure relocation of staff to a new floor. * Assisted in the successful rollout of a new WAN * Assisted in the rollout of a new national telephony platform for Australia * Assisted in the successful in-sourcing of external customer connections. Show less



Alstom IT

• Italy
• Civil Engineering
• 1 - 100 Employee

• IS Project Coordinator

  • Mar 2000 - Nov 2001

  As the Services Department at Alstom expanded, there was a need for a Project Co-ordinator to coordinate the systems and processes for all new business. Designed and implemented system standards and quality control. Coordinated and planned resource management.Responsibilities:* Assist the National Project Manager to achieve project objectives.* Organise resource allocation including liaison with third party contractors and telcos.* Co-ordinate purchase of supplies and organize shipping to client’s site. * Ensure response within defined time frames.* Maintain and present detailed records of client communication.* Maintain documentation and reports including Steering Committee Updates and Stakeholder Progress.* Maintain Change Control process including gaining necessary approvals* Maintain Document Management System* Maintain Timesheet register* Maintain Accounts records and provide approval for Accounts Payable.Achievements:* Successfully assisted the National Project Manager in construction of a Enterprise Management Centre within the scheduled time and on budget* Built processes around managed services customer with a user base of 300 and coordinated all MIS support within Australia.* Developed and implemented an accounting system to co-ordinate the invoicing and payment of major cutomer service contracts. This system is now applied as a standard company procedure for new business. Show less

• Technical Consultant – Helpdesk Supervisor

  • Jul 1999 - Mar 2000

  * Employed to supervise the Helpdesk and assist with the building of a customer service facility as Alstom expanded the Services Centre. Responsibilities:* Support standard and tailored applications for Alstom client base.* Compile and prepare monthly performance report * Customer servers daily monitoring analysis* Assist in the review of Helpdesk staff* Ensured customer Service Level Agreement targets were met* Provided detailed reporting of any missed Service Level Agreement targets * Provided first level network administrationAchievements:* Achievement during this time was to build and maintain an effective Helpdesk. This was completed and at this time, the basic foundation is a 24 hour, 7 day a week operation and supports 20 customers, approximately 7000 users and has a staff of 12.* Developed procedures to customer contracts and ensured all existing and new staff were trained to provide service as per Service Level Agreements.* Acquired technical knowledge to assist junior staff in solving customer problems at Level 1. Show less



Reckitt & Colman

• Manufacturing
• 1 - 100 Employee

• I.S. Customer Services Co-Ordinator – Asia Pacific

  • 1998 - Jun 1999

  * Establish communication lines between IBM Global Services Centre and Reckitt & Colman Information Systems Services, co-ordinate internal resources* Purchase and administer all I.S. operational purchasing* Co-ordinate PC leasing program, ensure service levels are adhered by DELL, Comdisco and Unisys* Back-up Regional AS/400 Administrator* Co-ordinate internal user training sessions in Sydney on standard desktop applications* Action all System security access for Novell, AS/400, Internet & Gentia* On call support between 24 hours/7 days a week Show less

• HelpDesk Coordinator

  • 1997 - 1998

  * Co-ordinate all Help Desk related calls for 1000 users between 4 – 6 Support Analysts* Purchase and administer all I.S. operational purchasing* Back-up Regional AS/400 Administrator, trainee level* From Jan. 98 action all System access requests for Novell, AS/400 & Gentia* Co-ordinate PC leasing program, ensure service levels are adhered to by DELL, Comdisco and Unisys