Experience

Kniesel's Collision, Inc.

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Director of Customer Relations

  • Jan 2014 - Present

• Director of Customer Relations

  • Jan 2014 - Jan 2022

  Marketing director overseeing all aspects of brand marketing. I have a special emphasis on industry and client relationship building, customer service and claims facilitation. Responsible for media communication, internal branding messaging and event facilitation. Strategic Consulting, including business plan & sales strategy development.



Disaster Kleenup

• United States
• Construction
• 1 - 100 Employee

• Business Development Manager

  • Jan 2022 - Oct 2022



Golden State Collision Centers Inc

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Vice President - Customer Relations

  • Jan 2008 - Dec 2013

  Responsible for media communications and all press releases for organization; Organization of media and marketing efforts for annual community benevolence event; targeted and identified appropriate charities with whom to align; identified and interviewed prospective recipients of charitable donation; development and distribution of related media material, including press releases; Development of key corporate campaigns designed to integrate company with the community, including campaigns for Make-A-Wish and Boy and Girl Scouts of America; Oral presentations to large professional organizations including development and presentation of Power Point materials; Certified professional educational trainer responsible to implement and train modules on customer service and leadership throughout organization; Identification of key referral sources: develop needs analysis of referring clients; develop relationship with key decision makers; strategic planning for non-referring sources; Developed individualized marketing plan for entire organization, including, but not limited to, chamber events, networking and mixer events, ribbon cuttings, agency luncheons, and large and small group presentations; Event planning for bi-annual seminar for the insurance professional: including organization of educational professors, event set up and implementation; Problem solving and written communication to clientele; Development of commercial and print advertisements; Development of sales action plans by evaluating missions, strategies, and initiatives of target companies; 9% customer base growth in 2010; 10% customer base growth 2011; Increased referral base from $135,000 to $300,000 in first quarter of 2011; maintained monthly referral base of 200k-300k monthly throughout 2011; have maintained a $300,000 referral base for each month during first quarter of 2012.



Hawes Enterprises, DBA World Gym

• Granite Bay, California

• Corporate Sales Representative

  • Jan 2006 - Mar 2007

  Corporate sales representative with the following responsibilities: • Identification and development of client relations specific to sales territory; • Development of new markets and prospective clients; • Management of customer proposals; • Follow though on client satisfaction. Corporate sales representative with the following responsibilities: • Identification and development of client relations specific to sales territory; • Development of new markets and prospective clients; • Management of customer proposals; • Follow though on client satisfaction.



Northbrook/Allstate Insurance Company

• San Jose/Sacramento, CA

• Claims Representative

  • Aug 1988 - Sep 1994

  • Analysis of insurance coverage – commercial and personal lines; • Analysis of liability, complete investigation of all parties relative to claim; • Negotiation and settlement of all claims including auto/material damage, personal property, and bodily injury; • Team Leader for Operations Team; • Cross training in underwriting and loss control; • Extensive experience in arbitration and mediation settlement techniques. • Analysis of insurance coverage – commercial and personal lines; • Analysis of liability, complete investigation of all parties relative to claim; • Negotiation and settlement of all claims including auto/material damage, personal property, and bodily injury; • Team Leader for Operations Team; • Cross training in underwriting and loss control; • Extensive experience in arbitration and mediation settlement techniques.