Experience

Montgomery Cancer Center

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Account Representative

  • Nov 2021 - Present

  Certified Patient Account Representative. I earned the CPAR designation in November. I am responsible for getting referrals for patients who carry BCBS BEG, VA, and TriCare insurance. Certified Patient Account Representative. I earned the CPAR designation in November. I am responsible for getting referrals for patients who carry BCBS BEG, VA, and TriCare insurance.



HandsOn River Region

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Certified Community Resource Specialist

  • Sep 2017 - Dec 2022

  Offer complete customer service in responding to inquiries for information and referral fromindividuals in need and professionals seeking assistance.• Assess caller’s needs using the principles of active listening and advocate for callers inaccessing resources, as appropriate. Completes follow-up calls as assigned.• Demonstrate and maintain proficiency in effectively using resource database software,computer hardware and telephone equipment.• Maintain accurate records of client information and referrals given on each call.• Maintain an acceptable level of call handling and customer service performance as describedby 2-1-1’s Call Center Quality and Training Standards Manual.• Successfully complete all scheduled training, including obtaining an Information andReferral Specialist Certification (CIRS)) through the Alliance of Information and ReferralSystems (AIRS).• Alert Call Center Manager to significant barriers, changes, gaps, problems or issues in the• Information & Referral service system.• Actively participate in 2-1-1 committees, teams or task forces, as needed.• Complete training in and provide specialized Information and Referral for special projects orgrant funded programs.• Participate in outreach activities and engage in public speaking to raise awareness of 2-1-1.• Be on call 24/7, including holidays, to provide disaster related information and referralbefore, during, and after local and/or statewide disaster

• Project Coordinator

  • Nov 2014 - Sep 2017

  Build new partnerships and strengthen existing partnerships with service organizations, localgovernment, schools and faith-based organizations to identify and implement quality service projectsdesigned to strengthen the partner agencies and the community.• Utilize web-based volunteer management software to list volunteer opportunities, maintain up todate contact information on partner agencies, and to send notifications to the volunteer base.• Assist Volunteer Program Manager with providing volunteer leadership training and mobilizingtrained volunteer leaders (individuals and groups) to lead meaningful service projects.• Maintain detailed documentation of project outcomes as outlined for each project by the VolunteerProgram Manager.• Participate in outreach events and speaking engagements to promote volunteerism and service as away of life.• Research and secure opportunities for funding to support projects and/or the Volunteer ManagementProgram as a whole.• Serve a lead role, as assigned by the Volunteer Program Manager, for specific projects such asChristmas Clearinghouse, any one of the National Days of Service, and/or the Volunteer of the YearCeremony.• Be on call, 24/7, including holidays, to provide disaster volunteer management or other HandsOndisaster related services, before, during, or after a local or statewide disaster.



American Cancer Society

• United States
• Non-profit Organizations
• 700 & Above Employee

• Volunteer

  • Jan 2005 - Nov 2015

  - Answered telephones - Provided customer service to guest - Prepared mail-outs - General office duties - Answered telephones - Provided customer service to guest - Prepared mail-outs - General office duties



March of Dimes

• Non-profit Organizations
• 700 & Above Employee

• Community Director

  • Sep 2012 - Jun 2013

  - Recruited, oriented, trained, and monitored performance of volunteers to organize events. - Developed networks within the local community seeking partnerships. - Managed and provided leadership to volunteer committees. - Prepared and maintained accurate records. - Worked with media to publicize events. - Secured sponsorships. - Recruited, oriented, trained, and monitored performance of volunteers to organize events. - Developed networks within the local community seeking partnerships. - Managed and provided leadership to volunteer committees. - Prepared and maintained accurate records. - Worked with media to publicize events. - Secured sponsorships.



Alfa Insurance

• United States
• Insurance
• 700 & Above Employee

• District Underwriter

  • Jan 1977 - Nov 2010

  - Evaluated new business applications for acceptance or rejection - Applied appropriate endorsements to applications - Maintained professional communication with agents, customer service representatives, other departments, coworkers, policyholders, and mortgages. - Participated in workshops to provided training for agents - Evaluated new business applications for acceptance or rejection - Applied appropriate endorsements to applications - Maintained professional communication with agents, customer service representatives, other departments, coworkers, policyholders, and mortgages. - Participated in workshops to provided training for agents