Experience

Lit Living Inc.

• United States
• Advertising Services
• 1 - 100 Employee

• Head of Content

  • Jun 2020 - Present

  Lit Living Content Strategist -Oversees the development of content services from creation to execution -Manages team of writers, composing and assigning briefs and providing feedback -Conducts client interviews and market research -Writes social media and blog content -Redesigned internal blog publishing processes to make it faster and more efficient -Created brand voice documentation, audience profiles for client content XO Logic Marketing Consultant -Writes copy for marketing materials including web, email, and video content -Aids in identifying areas that can benefit from improvement in branding and marketing campaigns -Develops customer-centric messaging



Dennis Home

• Private Music Teacher

  • Jul 2013 - Present

  Weekly private lessons for beginner and intermediate piano students. -Completed ABRSM Program "Becoming A Better Music Teacher" Jan 2020 Weekly private lessons for beginner and intermediate piano students. -Completed ABRSM Program "Becoming A Better Music Teacher" Jan 2020



Dennis Digitals

• Owner

  • Sep 2017 - Present

  -Create and sell digital goods including worksheets, artwork, music instruction supplies, family activities, and more. -Create and sell digital goods including worksheets, artwork, music instruction supplies, family activities, and more.



Sweet Little Frog Designs

• Business Partner

  • Oct 2017 - Oct 2018

  Sweet Little Frog Designs makes artwork and resources designed for teachers. -Developed and implemented a full re-branding strategy that included running an awareness marketing campaign, creating new company documentation, and altering hundreds of digital product files. -Developed product from hand drawn sketches to vector images using Gimp and Inkscape -Managed TeachersPayTeachers store platform -Tracked and recorded business finances -Managed social media platforms -Manage marketing campaigns



Equinox IT Services

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• BI Developer

  • Oct 2015 - May 2018

  Build internal reports using SSRS, ConnectWise, and BrightGauge. Build internal reports using SSRS, ConnectWise, and BrightGauge.



TNL Global, Inc.

• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Buisness Analyst

  • Sep 2013 - Oct 2015

  Carrier Specialist for FedEx, ATS Healthcare, and T-Force, which involves working with invoice files, processing claims, implementation of new clients, and system reporting/maintenance through use of SSMS and Tableau reports. Also responsible for all Purolator rate auditing, including development of systemic improvements. Carrier Specialist for FedEx, ATS Healthcare, and T-Force, which involves working with invoice files, processing claims, implementation of new clients, and system reporting/maintenance through use of SSMS and Tableau reports. Also responsible for all Purolator rate auditing, including development of systemic improvements.



Duchesne County School District

• Roosevelt, UT

• Substitute Teacher

  • Sep 2012 - Oct 2013

  Substitute teacher for Duchesne County School District, all grades. Substitute teacher for Duchesne County School District, all grades.



Raintree Commons

• 1849 N Freedom Blvd

• Lead Assistant Manager

  • Jul 2011 - Jun 2012

  Responsible for administrative functions including: sales, conflict resolution, customer service, data entry, and project management Developed an understanding of all facets of the business from management to maintenance Completed weekly and biweekly audits of databases and files to ensure accuracy Managed schedules for a team of 3 employees Maintained accurate management of hundreds of financial accounts Completed regular market research studies Implemented advertising campaigns and large-scale marketing events Trained employees on the use of proprietary software Troubleshot computer software and hardware errors.



Glenwood Intermountain Properties

• Provo, Utah Area

• Lead Assistant Manager

  • Jan 2008 - Jun 2012

  Created and managed social networking programs for marketing and customer relations Handled customer concerns promptly in both public and private electronic forums, on the phone, and in person to maintain excellent customer service Received Employee of the Month recognition for Customer Service Created and presented marketing portfolios for both existing and potential properties Planned and implemented successful housing fairs, online marketing, and social events to bring in new customers Led planning, organizing, advertising and hosting efforts for bi-monthly social events involving over 600 current customers to provide an excellent experience and boost customer retention Reorganized office procedures and established customer-centered practices that improved office efficiency and enhanced its reputation Trained office staff in new procedures and protocols, improving accuracy, accountability, and overall efficiency Edited standard resident contract annually to make improvements for upcoming terms Designed and implemented a check-in procedure that resulted in a reduction of the maximum wait time for new customers from 4 hours to 30 minutes