Specialist

• Apr 2021 - Present

Customer Service Sales Specialist

• Oct 2020 - Mar 2021

Assists customers with classified and boxed ad creation. Prepares sales strategies, forms and insertion orders for sales rep. Monitors emails and responses for sales rep. Proofreads obituaries, stories and articles for paper. Maintains social media site and content for website. Provides clerical, phone and customer service support for office staff. Assists customers with classified and boxed ad creation. Prepares sales strategies, forms and insertion orders for sales rep. Monitors emails and responses for sales rep. Proofreads obituaries, stories and articles for paper. Maintains social media site and content for website. Provides clerical, phone and customer service support for office staff.

Tourism Coordinator, CTA

• Aug 2017 - Dec 2019

Worked with local, regional and state organizations to promote tourism. Marketed events and attractions through social media, newspapers and travel magazines. Organized or assisted with annual events and solicited sponsorships for local events. Worked with CEO to create and implement annual tourism budget; presented monthly reports and created annual strategic plan for Board of Directors; worked as a team with office staff to answer phones and greet visitors. Key Contributions: Solicited sponsorships, organized and oversaw annual Christmas Parade, Skeleton Fest and Donut Roll events. Organized private tours for large senior groups and several large car enthusiast groups. Calhoun County Trailway Alliance board member. Show less

Executive Assistant - Leadership Team

• Jan 2009 - Apr 2014

Prepared documentation, reports, presentations and company communications using Microsoft Office Suite. Arranged domestic and international travel including visas when necessary. Prepared and reviewed operational reports and schedules to ensure accuracy and efficiency. Analyzed internal processes, recommended and implemented procedural or policy changes to improve operations. Managed fleet vehicles, mobile phone service and equipment for U.S. employees. Arranged all executive, customer and company meetings, including annual board & international sales meeting. Organized company events; Holiday party, company picnic and monthly cookouts. Lead member of Recreation Committee responsible for overseeing company charities (Food Bank, Toys for Tots, Charitable Union, Safe Place, American Red Cross) and events. Head of JAC (Joint Adjustment Committee). Key Contributions: Planned an annual five-day international sales meeting for 70 plus executives including travel, lodging, venue, activities and materials without a cell phone or laptop. Reduced cellular phone bill from over $19,000.00 per month to $11,000.00 per month and utilized buy back companies to sell older phones after upgrades. Average sale was $80 per phone. ** Company closed Battle Creek location Show less