Experience

WAYS TO WELLNESS

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Team Lead- Long Term Health Conditions Service

  • Aug 2023 - Present



Everyturn Mental Health

• United Kingdom
• Mental Health Care
• 100 - 200 Employee

• Social Prescriber at Saville Medical Practice

  • Oct 2021 - Aug 2023

  -I worked as a Social Prescriber within the well-being team at Saville Medical Group. This was across both of their GP surgeries based in Newcastle City Centre and Newbiggin Hall. -We aim to empower people to take control of their health and wellbeing, focusing on ‘what matters to me’, and connecting them to community groups and services for practical and emotional support. -I had responsibility for managing my own high caseload. As a team we had to triage all referrals made to our service.-I worked with a range of patients including those with severe mental illnesses, alcohol and drug misuse, domestic violence, housing issues and financial troubles etc. Show less

• Mental Health Link Worker at Together in a Crisis Newcastle

  • Oct 2020 - Oct 2021

  - At Together in a Crisis I provided short term support to people who were in a mental health crisis caused by practical situations impacting their life.-I helped service users to deal with immediate presenting issues and signposted and supported engagement with appropriate services in the community. -Struggles often included suicidal ideation, self harm, domestic violence, childhood trauma, homelessness, unemployment, alcohol and drug dependency, and financial issues etc.-I offered emotional support by providing a listening ear, teaching healthier ways of coping and creating safety plans to prevent relapse. -I also linked clients with support around practical issues such as housing, finances and seeking employment. - I also helped to deliver online well-being sessions via zoom which were based on confidence and coping, routine and control, and sleep and relaxation. Show less



Anxious Minds

• United Kingdom
• Mental Health Care
• 1 - 100 Employee

• Volunteer Community Support Worker

  • Nov 2019 - Jul 2021

  -I volunteered weekly at Anxious Minds Drop in & Recovery Centre in Wallsend. -I supported service users of all ages with complex mental health needs to improve their wellbeing and feel more at ease in their everyday lives. -We all learn from each other's insights, skills and lived experience. -I had the responsibility to prepare and deliver an Anxiety and Depression support group each week. -I delivered sessions on topics such as diversion techniques, dealing with stress, reducing anger, safety planning, relaxation exercises, improving energy, motivation, self-esteem and sleep hygiene. Show less



Totally Urgent Care

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• 111 Health Advisor and NHS Pathways Coach

  • Jul 2019 - Oct 2020

  - As a 111 call handler I managed urgent and non-urgent calls from members of the public. -I assessed patients using the NHS Pathways triage system to provide them with the most appropriate level of care and advice for their symptoms. -Many of the calls I received were often from patients suffering with Mental Health illnesses and suicidal thoughts/intent. - I also had the responsibility to coach new starters through their consolidation period. I had to provide trainees with constructive feedback and identify solutions for any problems they encountered in order to improve. -As a coach, I was also trusted to floor walk on busy weekends to help provide operational advice to staff who needed guidance on a call. Show less



Newcastle Vision Support

• Newcastle upon Tyne, United Kingdom

• Volunteer

  • Oct 2017 - Jun 2020

  -I helped to facilitate social events for visually impaired service users who were feeling lonely and isolated. Many individuals also suffered with learning difficulties, physical health problems and/or Mental Health Illnesses. -I provided one to one support for members of this vulnerable group to help improve their wellbeing. -I demonstrated excellent communication skills, care and compassion. -I helped to facilitate social events for visually impaired service users who were feeling lonely and isolated. Many individuals also suffered with learning difficulties, physical health problems and/or Mental Health Illnesses. -I provided one to one support for members of this vulnerable group to help improve their wellbeing. -I demonstrated excellent communication skills, care and compassion.



House of Fraser

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Advisor

  • Nov 2014 - Jul 2019

  -Developed positive customer relationships through providing excellent customer service. -I was able to effectively work as part of a team to meet targets and achieve outstanding service. -Frequently responded to customer complaints and requests in a prompt and efficient matter. -I gained excellent leadership, time management and organisational skills. -Developed positive customer relationships through providing excellent customer service. -I was able to effectively work as part of a team to meet targets and achieve outstanding service. -Frequently responded to customer complaints and requests in a prompt and efficient matter. -I gained excellent leadership, time management and organisational skills.



Boots UK

• United Kingdom
• Retail
• 700 & Above Employee

• Christmas Sales Assistant

  • Dec 2013 - Jan 2014