Experience

New Castle Comm School Corp
• United States
• Primary and Secondary Education
• 1 - 100 Employee
• Information Systems Support Technician

  • Aug 2016 - Present

Center for Information and Communication Sciences
• United States
• Higher Education
• 1 - 100 Employee
• Graduate Assistant

  • Aug 2015 - Jul 2016


Ball State Bursar Office

• Student Assistant

  • Nov 2012 - Aug 2015

  This position required the imaging, indexing, and content verification of confidential documents while maintaining attention to detail. In Fall 2013, the office implemented a new enterprise wide imaging system, which required learning system capability and write up of documentation for full time employee reference and training. This required active participation in numerous unit meetings to add input from a student service and satisfaction point of view. Once the new imaging system went live, maintained lead position in unit imaging functions to train all student employees and assist full time staff on features and functions of the imaging software system and the hardware framework necessary to achieve highest operational goals and standards. In addition, troubleshot frequent technology based equipment and performed resolution or recommended actions to ensure equipment was operational.



Anderson Community Schools

• United States
• Primary and Secondary Education
• 400 - 500 Employee

• Information Technology Intern

  • Jun 2011 - Aug 2015

  In charge of installation and setup of numerous computer labs within the various schools before the following school year started which required moving large amounts of technology equipment between schools. In addition, had to ensure there was connectivity to the proper applications and internet connections within the respective district school, and if there were any unexpected errors, problem solving was required to find a solution. Work expanded into installation and upgrade of complex software connections within the district school. From there, was responsible for application and installation of corporation standards through advanced mobile device management software in over 200 iPads to be used in the classroom environment. During final summer of employment, was responsible for working with the Google Apps for Education Interface, including the creation of organizational units for future administrative use.