Experience

Regional Australia Bank

• Australia
• Financial Services
• 100 - 200 Employee

• Head of Member Services

  • Nov 2022 - Present

  The Head of Member Service is a member of the Operations Leadership Team and reports to the Chief Operating Officer. Has responsibility for the planning, organising, controlling and leadership of the Operations division and ensuring the reliable, quality, and timely delivery of services to members. With an emphasis on control effectiveness and efficiency, the role oversees the delivery and reliable availability of critical member services including; all payment’s channels, customer dispute resolution, and fraud & financial crime operations. This role also holds the key accountability in ensuring all aspects of the banks Anti-Money Laundering / Counter-Terrorism Financing (AML/CTF) program are effectively operationalised.

• Payments & Operational Support Manager

  • Jul 2021 - Nov 2022

  The role includes responsibility for the planning, organising, controlling and leadership of the operations team and ensuring the reliable, quality, and timely delivery of operational & payments services to members.With an emphasis on control effectiveness and process efficiency, the key priorities of the role include ensuring the availability of all payment’s channels, the reliable delivery of daily payments processing and other member services and providing timely support to the bank’s internal teams.

• Operations Manager

  • Jul 2019 - Jul 2021



Holiday Coast Credit Union

• Management Accountant

  • Apr 2014 - Jul 2019

  HCCU merged with Regional Australia Bank

• Financial Controller

  • 2008 - Apr 2014

• Finance Officer

  • 2004 - 2008

• Administration Assistant

  • Jun 2001 - 2004