Experience

Moule & Co Ltd

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Office Manager

  • Sep 2014 - Present

  Bookkeeping and Administrative support Bookkeeping and Administrative support



Little GINGER PIG Company - Owner/Partner

• Worcester, United Kingdom

• Co Owner

  • Apr 2008 - Dec 2013

  Co-founded Cafe Bar and Bistro brand with 2 venues from conception to successful sale. Specialising in home cooked snacks, lunches and cakes using locally sourced and free-range produce. Expresso coffee and licensed to serve alcohol. Co-founded Cafe Bar and Bistro brand with 2 venues from conception to successful sale. Specialising in home cooked snacks, lunches and cakes using locally sourced and free-range produce. Expresso coffee and licensed to serve alcohol.



Severn Trent

• United Kingdom
• Utilities
• 700 & Above Employee

• Senior Business Analyst

  • Jan 2007 - Apr 2008



Phones4U

• Stoke-on-Trent, United Kingdom

• Solutions Architect

  • Oct 2003 - Jul 2006

  Providing support and co-ordination to the Business Solutions Executive during software vendor selection lifecycle (RFP/RFI). Business requirements, process and cost benefit analysis, testing and user guide documentation. Data modelling and analysis, entity relationship modelling using Oracle Designer. Project management. Mentoring junior business analysts. Providing support and co-ordination to the Business Solutions Executive during software vendor selection lifecycle (RFP/RFI). Business requirements, process and cost benefit analysis, testing and user guide documentation. Data modelling and analysis, entity relationship modelling using Oracle Designer. Project management. Mentoring junior business analysts.



npower Business Solutions

• United Kingdom
• Utilities
• 300 - 400 Employee

• Business Analysis Consultant

  • Jul 2002 - Jul 2003

  Senior Test and implementation Analyst liaising with off site technical team and on-site business team for a Finance sponsored project to integrate Billing, Forecasting and Trading systems data to create a Combined Gross Margin system across Business Streams and legal entities. Critical calculations performed across billions of rows of data for Profit Forecast reporting. Senior Test and implementation Analyst liaising with off site technical team and on-site business team for a Finance sponsored project to integrate Billing, Forecasting and Trading systems data to create a Combined Gross Margin system across Business Streams and legal entities. Critical calculations performed across billions of rows of data for Profit Forecast reporting.



ATS Euromaster

• United Kingdom
• Vehicle Repair and Maintenance
• 500 - 600 Employee

• Senior Business Analyst (SIEBEL)

  • Jan 2001 - Jun 2002

  Lead Analyst for Customer Relations functionality focusing on Service Request Handling. Role covered the full development life cycle through to UAT, training, implementation, maintenance and support. Resource management of 2 Siebel Configurator/VB developers. Lead Analyst for Customer Relations functionality focusing on Service Request Handling. Role covered the full development life cycle through to UAT, training, implementation, maintenance and support. Resource management of 2 Siebel Configurator/VB developers.



npower Business Solutions

• United Kingdom
• Utilities
• 300 - 400 Employee

• Senior Business Analyst

  • Jan 2000 - Dec 2000

  Application Support Manager for Siebel eEnergy implementation. Responsibility for setting up incident tracking procedures, team roles and release management. Definition of workaround procedures as well as design and testing of fixes/enhancements. * Business requirements analysis as part of a team for the implementation of SIEBEL 5.0 CRM Software for npower along with interfaces to bespoke Registration systems * Input to migration design process and Change Control workshops Application Support Manager for Siebel eEnergy implementation. Responsibility for setting up incident tracking procedures, team roles and release management. Definition of workaround procedures as well as design and testing of fixes/enhancements. * Business requirements analysis as part of a team for the implementation of SIEBEL 5.0 CRM Software for npower along with interfaces to bespoke Registration systems * Input to migration design process and Change Control workshops