Experience

RiverBend Medical Group

• United States
• Medical Practices
• 1 - 100 Employee

• Referral Coordinator

  • Sep 2009 - Present

• IT Customer Support

  • Sep 2016 - Aug 2018

  Providing Technical Support to end users on a variety of issues related to hardware, software and network.Troubleshooting by gathering information to identify, research and resolve software, hardware and network issues.Deployment of workstations, phones, printers to new departments/department movesDocument, track and monitor problems to assure a timely resolution through Kace Systems Management Appliance and Service Now.Expedites first call resolution, utilizing shadowing by Ultra VNC Viewer and Citric XenApp.Recognizes issues requiring analyst support, if unable to resolve through Helpdesk tools and research.Performs new staff orientation by conducting presentations to communicate an overview of hardware, software and desktop programs.Assists Security Administrators in maintaining IDs and passwords for Regional Systems, staff and customers.Performs testing for system upgrades during normal business hours, as well as assigned weekend coverage.Daily management and updating through Microsoft Office (Excel, PowerPoint and Word)Performs inventory of hardware for regional sites.Assists with deploying hardware to new sites or those in process of transitioning (i.e. workstations, printers, phone moves).Scanning external discs relating to virus detection.Setting up external sites with EpicCare Link for Referrals access of Full-Access to epic software.Logging calls for Telecom Support issues Show less

• Referral Coordinator

  • Feb 2015 - Sep 2016

  Entering Referrals and orders to assure customer billing.Obtaining prior authorization for out-of-network medical services.Timely prioritizing and scheduling appointments based on urgency.Reviewing all notes to meet HIPAA requirements prior to transmitting to referred offices.Providing quality customer service to internal and external stakeholders, including insurance companies, patients and Riverbend employees.

• Gastroenterology Scheduler

  • Jun 2012 - Feb 2015

  Data entry of patient demographics and health history.Scheduling both hospital and facility based medical procedures.Educating patients on the significance of health maintenance.Thoroughly reviewing health histories to prioritize scheduling of appointments.Communicating and resolving patient concerns.Actively taking part in obtaining referrals for patient procedures.Explaining insurance coverage, reimbursement and co-pay requirements.Retrieval of records from hospitals through the Baystate and Mercy Medical Centers’ internal access sitesCommitment to patient confidentiality at all times (HIPAA) Show less

• Business Services Representative

  • Apr 2011 - Jun 2012

  Transitioning of charts from paper to electronic format (EMR).Sorting and preparing medical charts for storage.Prioritizing and promptly scheduling appointments based on urgency.Liaison between patient and insurance companies regarding eligibility, benefits and referral authorizations.Assisting patients with completion of required forms.Communicating with Bactes, a copying company, to transfer HIPAA regulated office notes.Exhibiting sensitivity and compassion for patients’ psychological needs.Experienced in log reviews and money processing Show less

• Business Services Representative (Behavioral Health)

  • Sep 2009 - Apr 2012

  Securing patient health information (paper and computer) to schedule appointments with providers.Liaison between patient and insurance companies regarding eligibility, benefits and referral authorizations.Commitment to patient confidentiality at all times (HIPAA).Reliable customer service in demanding situations from check-in, check-out paperwork and securing completed forms for routing through proper channels for processing.Experienced in log reviews and money processing