Experience

Cengage EMEA

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Personal Assistant

  • Jul 2023 - Present



Syneos Health

• United States
• Biotechnology Research
• 700 & Above Employee

• Executive Assistant

  • Apr 2018 - Jun 2023

• SSU Operations Analyst

  • Jan 2017 - Apr 2018



INC Research

• United States
• Pharmaceutical Manufacturing
• 700 & Above Employee

• SSU operations

  • Jul 2015 - Apr 2017



VIOLIN Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Social Media and Event Co-ordinator

  • Sep 2014 - Jun 2015



Onecom

• United Kingdom
• Telecommunications
• 300 - 400 Employee

• Sales Administrator

  • Jun 2013 - Aug 2014

  Sales Administration, including order processing and shipping. Monitoring commissions and running trackers and reports for the sales managers. Resolving customer service queries, being a contact point for other UK branches. Managing B2B sales and accounts. Sales Administration, including order processing and shipping. Monitoring commissions and running trackers and reports for the sales managers. Resolving customer service queries, being a contact point for other UK branches. Managing B2B sales and accounts.



PRISM

• Information Technology & Services
• 1 - 100 Employee

• Customer Service Supervisor

  • Jun 2009 - May 2013

  Worked with 13 clients, to help manage and resolve customer service queries in all mediums. Monitored call center stats and calls, taking on escalated complaints where necessary. General office admin, including order processing, data entry and handling returns. Worked with 13 clients, to help manage and resolve customer service queries in all mediums. Monitored call center stats and calls, taking on escalated complaints where necessary. General office admin, including order processing, data entry and handling returns.