Rebecca Nascimento
Customer Service Specialist at HYPERY AG- Claim this Profile
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Bio
Credentials
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Achiving emotional intelligence
ConcentrixDec, 2021- Nov, 2024 -
Time management
ConcentrixDec, 2021- Nov, 2024 -
Data analysis and Presentation skills
ConcentrixNov, 2021- Nov, 2024 -
Design Thinking- the imperative way to think
ConcentrixNov, 2021- Nov, 2024 -
Grow coaching
ConcentrixNov, 2021- Nov, 2024 -
I stand for integrity
ConcentrixNov, 2021- Nov, 2024 -
Navigating Challenging Situations with Diplomacy and tact
ConcentrixNov, 2021- Nov, 2024 -
Staff Engagement Best practices
ConcentrixNov, 2021- Nov, 2024 -
Talk coaching-effective TRIADS in a remote environment
ConcentrixNov, 2021- Nov, 2024 -
The building blocks of building trust
ConcentrixNov, 2021- Nov, 2024 -
WAH-Communication in a work at Home environment
ConcentrixNov, 2021- Nov, 2024 -
Data privacy
ConcentrixOct, 2021- Nov, 2024 -
Evolve Quality Evaluator
ConcentrixOct, 2021- Nov, 2024 -
Excell 2016 Advanced
ConcentrixOct, 2021- Nov, 2024 -
Leading teams: dealing with conflict
ConcentrixOct, 2021- Nov, 2024 -
Outlook 2016 Intermediate
ConcentrixOct, 2021- Nov, 2024 -
Six sigma quality tools
ConcentrixOct, 2021- Nov, 2024 -
Using communication strategies to bridge cultural divide
ConcentrixOct, 2021- Nov, 2024 -
Workplace diversity
ConcentrixOct, 2021- Nov, 2024 -
Supporting a positive work environment
ConcentrixSep, 2021- Nov, 2024 -
Constructing Gender Equality Award Constructing Gender Equality Award
CNPqNov, 2014- Nov, 2024 -
Carta de Recomendacao de Funcionaria
ITS SYSTEM
Experience
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HYPERY AG
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Switzerland
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Musicians
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1 - 100 Employee
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Customer Service Specialist
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Apr 2023 - Present
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Phemex
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Türkiye
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Financial Services
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1 - 100 Employee
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Representante de atendimento ao cliente
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Aug 2022 - Dec 2022
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Bitget
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Seychelles
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Financial Services
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300 - 400 Employee
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Customer Service Specialist
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Mar 2022 - Oct 2022
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Concentrix
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Quality evaluator
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Aug 2021 - Mar 2022
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Yasmin Fotografia
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Brasília, Distrito Federal, Brasil
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Assistente de fotografia
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Jun 2021 - Dec 2021
https://instagram.com/yasminffotografia?utm_medium=copy_link Carregar e cuidar do equipamento fotográfico Limpar o estúdio Pintar o fundo fotográfico Segurar equipamentos em externas como rebatedores, tripés, etc. Organizar o escritório do fotógrafo Fazer back-ups de fotos Tratar imagens Montar esquemas de iluminação Fazer fotos de making-of https://instagram.com/yasminffotografia?utm_medium=copy_link Carregar e cuidar do equipamento fotográfico Limpar o estúdio Pintar o fundo fotográfico Segurar equipamentos em externas como rebatedores, tripés, etc. Organizar o escritório do fotógrafo Fazer back-ups de fotos Tratar imagens Montar esquemas de iluminação Fazer fotos de making-of
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Appen
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IT Services and IT Consulting
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700 & Above Employee
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Data Entry Specialist
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May 2021 - Dec 2021
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Welocalize
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United States
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Translation and Localization
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700 & Above Employee
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Tradutor freelancer
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Apr 2021 - Sep 2021
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Fabio Setti
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Brasília, Distrito Federal, Brasil
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Assistente de fotografia
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Sep 2020 - Apr 2021
https://instagram.com/fabiosetti?utm_medium=copy_link https://instagram.com/fabiosetti?utm_medium=copy_link
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Insight HR
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Brasília, Distrito Federal, Brasil
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Human Resources Assistant
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Jul 2019 - Feb 2020
Assistente de seleção e entrevista de candidatos. Assistente de seleção e entrevista de candidatos.
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The Wine Box Porto
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Portugal
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Restaurants
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1 - 100 Employee
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Restaurant hostess
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Jan 2017 - Feb 2019
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name Use visual cues to seat Guests in either the bar or dining area depending on their preference Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff Answer incoming calls to the restaurant and provide appropriate service Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate Tend to special Guest needs and requests Show less
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TIC TAC - Teatro Amador de Ciências
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Theater Companies
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1 - 100 Employee
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Production Assistant
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Jan 2016 - Jan 2017
Promotion, set production and support on acting preparations. Promotion, set production and support on acting preparations.
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House of Mark
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Edinburgo, Escócia, Reino Unido
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Volunteer student
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Jun 2016 - Aug 2016
House of Mark is a fabulous guest house nestling amongst the glens in Angus. Formerly a manse, open all year and set within two acres at the foot of the Cairngorms National Park, Scotland. House of Mark also has a self-catering cottage (House of Mark Cottage) and hostel accommodation. They receive young people or students who have recently completed their degree to apply for one month’s vocational work experience. House of Mark is a fabulous guest house nestling amongst the glens in Angus. Formerly a manse, open all year and set within two acres at the foot of the Cairngorms National Park, Scotland. House of Mark also has a self-catering cottage (House of Mark Cottage) and hostel accommodation. They receive young people or students who have recently completed their degree to apply for one month’s vocational work experience.
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AuPairWorld
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Germany
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Individual and Family Services
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700 & Above Employee
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Au pair
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Jun 2016 - Jul 2016
An au pair is a young adult aged 18 to 30 who travels to a foreign country for a defined period of time to live with a host family. The au pair supports the host family with childcare and light housework while learning the language and culture of the host country. The au pair is considered as a full member of the family during the temporary period of the au pair stay. As such, he or she helps the family with childcare and can be asked to assume some light household tasks. In return, the host family provides free board and lodging, as well as pocket money. However, the au pair is neither a housekeeper, nor a nanny. Au pairs are unmarried and do not have children of their own. The main purpose of the au pair placement is a cultural exchange, which gives the the au pair an opportunity to improve his or her language skills. For this reason child minding in your own country doesn't count as an au pair stay. The au pair should also attend a language course in the host country. Show less
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AIESEC in Hungary
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Hungary
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Human Resources Services
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1 - 100 Employee
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AIESEC Volunteer Staff Teacher
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Mar 2016 - May 2016
Main areas of work: Supporting the teacher in delivering lessons. Supporting individuals or groups of students to get the most out of their learning. Helping students who need extra support to complete tasks. Possibility of teaching a class if the teacher is temporarily unavailable or if you wish to lead the class. This is optional. Teaching Assistants will not be responsible for planning and preparing lessons. Reading and responding promptly to emails sent by the English Class Coordinator Show less
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AIESEC in Greece
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Greece
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Non-profit Organizations
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1 - 100 Employee
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Volunteer English teacher Staff
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Jan 2016 - Mar 2016
AIESEC is an international youth-run, non-governmental and not-for-profit organization that provides young people with leadership development, cross-cultural internships, and global volunteer exchange experiences. The organization focuses on empowering young people to make a progressive social impact. The AIESEC network includes approximately 35,000 members in 120+ countries. AIESEC is a non-governmental in consultative status with the United Nations Economic and Social Council (ECOSOC), is an independent arm of the UN DPI and UN's Office of the Secretary-General's Envoy on Youth, member of ICMYO,and is recognized by UNESCO.AIESEC's international headquarters are in Montreal, Canada. Show less
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ITS SYSTEM
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Brazil
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IT Services and IT Consulting
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1 - 100 Employee
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Bilingual Administrative Assistant
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Apr 2015 - Dec 2015
Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. Providing real-time scheduling support by booking appointments and preventing conflicts. Screening phone calls and routing callers to the appropriate party. Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research. Greet and assist visitors. Maintain polite and professional communication via phone, email, and mail. Anticipate the needs of others in order to ensure their seamless and positive experience Show less
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Skill Idiomas
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Education Administration Programs
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1 - 100 Employee
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Teaching professional
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Feb 2014 - Nov 2014
-Teach English Grammar and practice oral fluency to the beginning level to Intermediate. Present lessons in a comprehensive manner and use visual/audio means to facilitate learning Provide individualized instruction to each student by promoting interactive learning Create and distribute educational content (notes, summaries, assignments etc.) Assess and record students’ progress and provide grades and feedback Maintain a tidy and orderly classroom -Teach English Grammar and practice oral fluency to the beginning level to Intermediate. Present lessons in a comprehensive manner and use visual/audio means to facilitate learning Provide individualized instruction to each student by promoting interactive learning Create and distribute educational content (notes, summaries, assignments etc.) Assess and record students’ progress and provide grades and feedback Maintain a tidy and orderly classroom
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Laguna Plaza Hotel
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Brazil
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Hospitality
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1 - 100 Employee
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Bilingual receptionist
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Feb 2014 - Nov 2014
taking bookings and cancellations, usually by phone, email or face-to-face and recording the information on computer checking in guests, allocating rooms and handing over keys answering questions about hotel facilities and about local transport, places of interest and entertainment dealing with special requests, such as room service, taxi bookings or wake-up calls passing on messages to guests and taking mail for posting passing on any guests' problems to the appropriate member of staff answering the phone, operating the switchboard and dealing with the email and mail Show less
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The Church of Jesus Christ of Latter-day Saints
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United States
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Religious Institutions
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700 & Above Employee
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Volunteer Staff
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Jun 2004 - Nov 2014
- Volunteer at ''Mãos que Ajudam'' by the LDS Church in programsrelated to cleaning,donating food and clothes to people in need,rebuilding schools etc.
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President of young women organization LDS
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Mar 2013 - Aug 2014
The young women meet on Sundays for gospel instruction and duringthe week for social, service, or cultural activities. During these meetingyoung women also participate in a program called Personal Progress bysetting and achieving goals in eight value areas.I was President of theMia Maid class and the following year vice-president of the Laurel class.
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Best Buddies International
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United States
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Non-profit Organization Management
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300 - 400 Employee
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Volunteer Staff
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Dec 2013 - May 2014
Through social activities, the Best Buddies program aimed the inclusion of High School Students with Special Aid into Chaffey's HIgh School social scene. With meetings at lunch time, parties, dances and parties. Ontario, United States Through social activities, the Best Buddies program aimed the inclusion of High School Students with Special Aid into Chaffey's HIgh School social scene. With meetings at lunch time, parties, dances and parties. Ontario, United States
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Education
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Universidade do Porto
Licenciatura em Relações internacionais e Línguas, Relações Internacionais -
IPAM
Postgraduate Degree, Marketing digital -
Нижегородский Государственный Университет им. Н.И. Лобачевского (ННГУ)
Scholarship mobility, 1 semester bachelors -
Université Toulouse - Jean Jaurès
Semester of Erasmus, 1 semester ERASMUS mobility program -
King’s College
European Students Sustainability Auditing Project (ESSA), Auditing -
Universiteit Leiden
The miracles of Human Language: An introduction to the Linguistics, Independent course, Linguistis -
escola de voce
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UDF Centro Universitário
Bacharelado em História, História -
Fundação Bradesco
MS Word 2010 Advanced -
Fundação Getulio Vargas
Communication Process and Corporate Communications -
LDS church
Self-Reliance Course, Self development -
Chaffey High School
Exchange Student, High school -
Wizard by Pearson
English Proficiency, English -
Prime cursos
Curso, Photoshop CC