Experience

Resy, American Express Global Dining Network

• United States
• Internet Publishing
• 1 - 100 Employee

• Manager, Customer Success

  • Sep 2022 - Present

• Customer Success Manager

  • Mar 2021 - Sep 2022



Boat House Waterfront Dining

• United States
• Restaurants
• 1 - 100 Employee

• General Manager

  • Oct 2015 - Oct 2019

  Directed all hospitality operations for quintessential New England restaurant including full event space for both social and corporate events. Responsible for team development and guest experience as well as all financial expectations of the restaurant. In addition, created a women in hospitality networking group to provide guidance and assistance for women looking to advance in the hospitality industry. Directed all hospitality operations for quintessential New England restaurant including full event space for both social and corporate events. Responsible for team development and guest experience as well as all financial expectations of the restaurant. In addition, created a women in hospitality networking group to provide guidance and assistance for women looking to advance in the hospitality industry.



Castle Hill Inn - Relais & Chateaux

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Director Of Food And Beverage

  • Jan 2014 - Oct 2015

  Castle Hill In is a member of Relais & Chateaux with two premiere restaurants, a 32 room luxury hotel, full wedding space and corporate meeting facility. Responsibilities included directing the full operations of the Lawn Restaurant, financial budgeting and management for the food and beverage department, as well as hotel room service and breakfast programs. Hired and developed management team with a focus on staff training and customer experience. Developed guest experiences to promote and exceed guest's expectations.

• Assistant Food and Beverage Manager

  • Jan 2013 - Dec 2014

  Managed the operations of the Lawn at Castle Hill, an al fresco dining restaurant with full dining, bar and cocktail service. Oversaw all hiring and team training as well as customer relationships and experience. Responsibilities also included hotel breakfast and room service programs as well as financial budgeting and management for the food and beverage department.

• Dining Room Manager

  • Jan 2010 - Jan 2013



Boat House Waterfront Dining

• Restaurant Manager

  • Jan 2009 - Jan 2010

• Dining Room Supervisor

  • Jun 2006 - Jan 2009



River Rouge Communications

• United States
• Public Relations and Communications Services

• Account Executive

  • Nov 2004 - Nov 2006