Experience

Badgley Phelps Wealth Managers
• United States
• Investment Management
• 1 - 100 Employee
• Front Office Administrator

  • Feb 2023 - Present


DrSnip® The Vasectomy Clinic™

• United States
• Medical Practices
• 1 - 100 Employee

• Marketing and Billing Analyst

  • Nov 2021 - Sep 2022

  • Checked insurance eligibility and benefit information to calculate estimated patient cost, answered insurance-related questions from staff and patients, negotiated payment plans, and retrieved prior authorizations as needed to ensure a positive patient experience. • Submitted claims electronically with OfficeAlly. • Posted payments to patient accounts and followed up with aging accounts through insurance appeals or by collecting any remaining balance from patients. • Developed a training manual and trained staff members in the insurance verification process. • Created marketing material (brochures, promotional boxes), copy-edited website, and wrote blog posts. • Coordinated with local PTOs in Seattle and Portland to organize donations for school auctions. Show less



Evergreen Eye Center

• United States
• Medical Practices
• 1 - 100 Employee

• Patient Service Representative

  • Oct 2020 - Nov 2021

  • Checked patients in and out, disinfected lobby and exam rooms, organized and maintained paperwork, took payments, scheduled appointments, and answered phones for smooth patient experience. • Assisted surgery center by creating, storing, and maintaining surgery charts. • Assisted technicians with patient testing (OCTs, Visual Fields, Topographies, Lipiscans, ON Photos) as needed. • Administrative duties such as counting and depositing cash, sorting mail, and performed errands as needed. Show less



Puget Sound Eye Care

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• • Sep 2019 - Oct 2020

  • Electronically submitted claims using CrystalPM and OfficeAlly. Printed paper claims for insurance companies who do not accept them electronically.• Reconciled revenue across clinic's four accounts to create daily reports.• Received and posted payments from clients and insurance companies into appropriate accounts.• As needed, backed up front desk area by scheduling appointments, taking and routing phone calls to correct departments, taking payments, and explaining relevant insurance benefits to patients.• Created marketing and advertising material (such as Google ads, postcards, and brochures) for the practice using Canva. • Using SolutionReach, wrote and designed monthly newsletters to be sent to relevant patient demographics to inform them of current optometric information, reminders to schedule appointments, and news regarding the practice. Show less

• • Oct 2018 - Sep 2019

  • Communicated with patients in person and over the phone in order to check in and out, schedule appointments, take payments, explain relevant insurance benefits, inform patients of practice programs, and answer questions about the practice in a timely manner.• In a fast-paced environment, effectively multitasked and prioritized between answering phones, checking insurances, data entry, faxing, scanning, and attending to patients.• Contacted insurance companies, researched relevant benefit information, and entered accurate benefit information into computer system to positively impact insurance processing and minimize rejections.• Assistant managed and trained five new staff members, developed training documents for future use.• Wrote and designed monthly newsletters to be sent to relevant patient demographics to inform them of current optometric information, reminders to schedule appointments, and news regarding the practice. Show less



Macy's

• 1 - 100 Employee

• Sales Associate

  • Jul 2018 - Sep 2018

  • Consulted with customers and informed them of current trends, product availability, and product contents in order to find best-fitted fragrances and other items for purchase. • Ensured fragrance cases were consistently stocked and the displays organized to both supervisor and vendor satisfaction. • Consulted with customers and informed them of current trends, product availability, and product contents in order to find best-fitted fragrances and other items for purchase. • Ensured fragrance cases were consistently stocked and the displays organized to both supervisor and vendor satisfaction.



Mosaic Art & Literary Journal

• Editor

  • Sep 2015 - Jun 2018

  • Critiqued and edited submissions made to the literary journal. • Hosted and organized events such as Open Mics and Button Making Booths in downtown Riverside and on the University of California, Riverside campus in association with the GLUCK organization. • Managed marketing, advertising, and original content for social media sites including Facebook, Twitter, Instagram, and the Mosaic website (Wordpress). • Created and maintained the budget as well as oversaw all spending of the journal. • Contacted and performed outreach to other universities and literary organizations in order to inform individuals of possible publication opportunities with the journal. Show less



UCR Telefund

• Telefund Caller

  • Oct 2016 - Dec 2016

  • Communicated with UCR alumni over the phone in order to receive donations for the campus. • Collaborated with supervision on donation calls to ensure proper completion of each transaction. • Communicated with UCR alumni over the phone in order to receive donations for the campus. • Collaborated with supervision on donation calls to ensure proper completion of each transaction.



Analy High School Cafeteria

• Student Worker

  • Sep 2013 - May 2014

  • Organized food and drinks to be sold during break and lunch hours. • Designed advertisements for cafeteria and decorated cafeteria for school-related and seasonal events. • Organized food and drinks to be sold during break and lunch hours. • Designed advertisements for cafeteria and decorated cafeteria for school-related and seasonal events.