HR Advisor

• Apr 2019 - Present

Patient services centre workforce and Training Lead Manager

• Sep 2017 - Apr 2019

Within the Patient Services Centre (PSC) we employ over 150 full time equivalent staff. My role in the management team is to manage all HR related duties within the department, such as sickness, annual leave, recruitment and appraisals. I produce regular reports to monitor; joiners/ leavers to the department, sickness episodes and patterns, appraisals and 121’s and regularly catch up with team leaders to discuss performance issues with staff and future plans. • I regularly meet with the finance department to monitor our monthly spend against our budget to reduce overspend for the department.• I am responsible for managing all temporary workers within the department, initially when I started in the PSC we regularly used agencies for our temporary workers which was a high cost to the department, since I have started I have introduced a monitoring system which allows me to plan for when agency costs increase and transfer agency to permanent staff or replace them before higher costs are involved, this has already saved the department money.• I am currently introducing a staff database to the department which allows us to monitor formal warnings on files, appraisal due dates and probations from the same system, it will also allow me to upload all employee personnel files working towards our vision to become paper light. • I am also the lead for the PSC training team, this team was introduced after a recent department restructure. I have lead them to create a training academy for new starters to allow us to deliver a robust training program in a intimate environment allowing new starters to feel supported with the tools and knowledge to complete their role. Show less

HR Recruitment Co-ordinator

• May 2015 - Sep 2017

University Hospital Southampton employs over 10,000 staff, and I was part of the busy recruitment team for the Hospital. My responsibilities involved advertising vacancies within the hospital, as well as communicating with new employees prior to their start date and making sure their pre-employment checks are fully completed to meet legal requirements as well as the Trust’s policies and standards. I received advert requests from managers in various departments of the hospital, it was then my responsibility to edit advert text and documents to meet trust’s standards and recruitment legislation. I would complete the final checks on every new employee coming into the Trust to make sure their pre-employment checks are fully complete and vital ID, Visas or other information are recorded to cover the trust from a legal perspective. I was also responsible for producing the employees Unconditional offer letter prior to their contract. My role included advising managers on best practice as well as the trusts standards we uphold for recruitment, this was to make sure all of the managers were recruiting in line with each other and to allow a fair and consistent recruitment process throughout the Trust. I was responsible for advising managers on processes for withdrawing conditional offers to potential employees due to insufficient pre-employment checks, it was vital for me to be up to date with recruitment legislation and the HR policies so the advice I was supplying was current and met requirements from a legal perspective. I monitored salary requests from managers for new employees to make sure we followed Agenda for change terms and conditions which governs salaries for all NHS staff. I evaluated the rationale sent from the recruitment manager and consider previous experience of the new employee as well as current employees in case of any equal pay claims. Show less

Counter Clerk / Temporary Branch Manager

• Nov 2012 - Nov 2014

Skills required for this role: -Forward planning for the branch and my staff -Working within a pressurized and fast pace environment -Leading a team and getting the best out of each individual to benefit my Branch -Complaint management -Time Management -Ability to deal with enquiries from managers/staff from other organizations, when also sticking to a strong security procedure. The role included management of 10 staff members, from day to day duties. Developing and preparing targets for weekly includes updates on progress. The aim would be to motivate and reward staff for their hard work, and challenge them where necessary. One to ones with the staff gave me a chance to give and receive constructive criticism enabling the best to come out of the individual; this would all be monitored on a PDP. I would also then online/offline coach the staff on sales conversations to meet branch targets, and develop them to look for business opportunities. I was accountable for different product champions in the branch who would need correct training to then update the staff on any changes with their product. I would hold weekly KSM's with the product champion, discussing the KPI, individual progress, targets and improvements. Attend monthly meetings with senior management, as my targets would have a financial impact on the business. I would be accountable for all my staffs work and progress against these targets. During time as manager my branch underwent a complete refurbishment, which involved me liaising with various companies to allow the refurbishment to be completed against my strict timescale so that it did not affect the customers experience or my staff working environment. This was challenging as any delay would have affected the brand as well as the team moral. I dealt with Customer complaints including Face to Face this would include me listening to them and recording all information, I used empathy and structured time scales so complaints were dealt with in full. Show less

Reception Supervisor

• Jun 2012 - Nov 2014

Skills required: -Dealing with a high volume of customer complaints and prioritizing these to be dealt with by the right department. -Supporting staff -Working in a pressurized environment -Reporting to many other senior management through meetings/emails This role involved me expanding all my duties from the Ocean Hotel our check in/out days would include a turnover of over 300 customers in one day. Dealing with customer complaints with a high level of service was an important part of my role as the hotel was newly opened and had many snagging issues. I was responsible for training and monitoring the team, as many had never worked in this environment before. I also overlooked all their daily targets to make sure they were on track, and step in where necessary. I was responsible for replying and sending emails, logging any dealings with guests onto the systems, attending meetings and supporting the department managers. In my managers absence I would be accountable for the staff. Achievement: Leading and working with the Team through challenging Hotel opening. Show less