Rebecca Burrell
Manager of Operations at Merrithew- Claim this Profile
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Topline Score
Bio
Credentials
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Personal Training Certification
Canfit ProAug, 2013- Nov, 2024
Experience
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Merrithew®
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Canada
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Wellness and Fitness Services
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100 - 200 Employee
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Manager of Operations
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Feb 2016 - Present
• Oversee daily studio operations• Lead a team of more than 30 staff and independent contractors• Responsible for Payroll and Scheduling• Create and execute the Fiscal Budget• Manage all studio scheduling • Develop, train, and execute ongoing customer service standards• Detailed monthly budget reporting• Over delivered on 2014 budget by 7% • Administer marketing and public relations initiatives• Oversee social media outlets, Facebook, Constant Contact, Blog posts• Efficient in Mind Body Online and CRM operating systems• Work closely with the Education Department to schedule courses• Head and execute studio events • Hire all studio instructors and studio staff • Oversee general maintenance and studio renovations• Develop and oversee client retention strategies • Member of the Joint Health and Safety Committee Member Show less
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Studio Supervisor
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Nov 2014 - Feb 2016
• Oversee a team of more than 30 staff and independent contractors• Delegate daily facility operations• Responsible for payroll, budgeting and scheduling• Manage staff, independent contractors and students • Monthly budgeting and trend reporting • Exceeded all key performance indicators during employment • Provide administrative support to healthcare professionals• Administer marketing and public relations initiatives• Oversee client retention strategies • Execute and oversee daily administrative tasks• Oversee social media outlets, Facebook, Constant Contact, Blog posts• Efficient in Mind Body Online operating system and CRM• Work closely with other departments for scheduling purposes • Head and execute studio events • Oversee interviewing and hiring process • Merrithew Health and Safety Committee Member Show less
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Studio Coordinator
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May 2014 - Nov 2014
• Customer service representative• Managed daily emails and phone correspondence• Greet and assist clients with all studio related inquiries • Responsible for inventory and ordering • Maintain facilities
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Certified Personal Trainer
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Nov 2013 - May 2014
Personal Training certification through Canfitpro Current CPR and First Aid Created one-on-one training sessions and fitness classes for clients Ran demo sessions to promote personal training Executed Promotional advertising/events to attract new members Created weekly class outlines Scheduled weekly client/class sessions Personal Training certification through Canfitpro Current CPR and First Aid Created one-on-one training sessions and fitness classes for clients Ran demo sessions to promote personal training Executed Promotional advertising/events to attract new members Created weekly class outlines Scheduled weekly client/class sessions
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Event Coordinator/ Administrative Assistant
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Aug 2006 - May 2014
Met with potential clients/groups Booked and coordinated events Responsible for executing daily opening and closing procedures Responsible for staffing events accordingly Payroll, Accounting and staff scheduling Created staff memos/reports Managed daily emails and phone correspondence Managed, Coordinated and trained new and existing staff In charge of addressing customer concerns and complaints Inventory management Used social media marketing to increase new customers Proficient in daily duties utilizing Microsoft Office Show less
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Education
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2004 - 2009
Brock University
Honours- Tourism and Environmental Studies
Community
