Experience

TRU East Alliance

• United Kingdom
• Construction
• 1 - 100 Employee

• Trainee project planner

  • Jul 2023 - Present



VolkerRail Ltd

• United Kingdom
• Railroad Equipment Manufacturing
• 700 & Above Employee

• Team organiser

  • Dec 2021 - Jul 2023

  Doncaster, England, United Kingdom

• Power Administrator

  • Jan 2021 - Jul 2023

  Doncaster, England, United Kingdom



Stoneacre Motor Group

• United Kingdom
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Accounts Administration

  • Oct 2018 - Jan 2021

  Doncaster, South Yorkshire, United Kingdom



Quattro Plant Ltd

• United Kingdom
• Truck Transportation
• 100 - 200 Employee

• Depo Administrator

  • May 2018 - Sep 2018

  Doncaster, South Yorkshire, United Kingdom



Quantum construction and rail services

• Resourcing and Depolyment Manager

  • Jul 2015 - May 2018

  Feelancing as an Forecast and Deployment manager also covering fleet manager duties for quantum construction & rail services.



The Agency Search and Select Limited

• Office Manager

  • Jun 2015 - Jul 2015

  Sheffield, United Kingdom Complete purchase orders via the use of SAGE Data input & Payroll Answering queries via telephone, email and face to face Collecting and mailing correspondence; copying information Interviewing potential candidates Meet & Greeting new and existing clients Typing of corporate correspondence



E.ON UK

• United Kingdom
• Utilities
• 700 & Above Employee

• Administration assistant

  • 2010 - Jun 2015

  Dearne Valley - Rotherham  Complete purchase orders and manage accounts via the use of SAP  Input of data on a daily basis into Microsoft Excel  Processing of staff contracts and archiving of confidential data  Creating reporting material through the use of Pivot tables and pie charts  Answering queries via telephone, email and face to face  Month end procedures and reports produced  Replying to customer letters  Collecting and mailing correspondence; copying information.  Interviewing… Show more  Complete purchase orders and manage accounts via the use of SAP  Input of data on a daily basis into Microsoft Excel  Processing of staff contracts and archiving of confidential data  Creating reporting material through the use of Pivot tables and pie charts  Answering queries via telephone, email and face to face  Month end procedures and reports produced  Replying to customer letters  Collecting and mailing correspondence; copying information.  Interviewing potential candidates  Meet & Greeting new and existing clients  Typing of corporate correspondence  Organise and facilitate meetings together with minute taking Dse assessments

• Energy Advisor

  • 2007 - 2010

  Dearne Valley - Rotherham  Grow customer acquisitions for E.ON UK  Coach and develop new and existing colleagues  Prepare daily meetings in support of my line manager  Drive new product launches e.g. My E.ON energy  Product focal point duties within my team and department  Reactive inbound sales and existing customer management  Outbound Winback trained  Cross sell and billing skilled  Demonstrate actions to mitigate risk  Identify trends and provide solutions  Work without… Show more  Grow customer acquisitions for E.ON UK  Coach and develop new and existing colleagues  Prepare daily meetings in support of my line manager  Drive new product launches e.g. My E.ON energy  Product focal point duties within my team and department  Reactive inbound sales and existing customer management  Outbound Winback trained  Cross sell and billing skilled  Demonstrate actions to mitigate risk  Identify trends and provide solutions  Work without supervision  Meeting customer demand  Taking personal responsibility for solving customer issues  Demonstrate knowledge in Microsoft packages i.e. Word, Excel, PowerPoint & Visio



E.ON UK

• United Kingdom
• Utilities
• 700 & Above Employee

• Dialler Team

  • 2006 - 2006

  Dearne Valley - Rotherham  Able to exceed dead lines and provide in-depth analysis  Ensuring that all systems were in full working order  Reporting and documenting statistics as a site and a business as a whole  Demand analysis for improvement on processes  Forecasting and planning expected call forecasts and ensuring that the abandon rate was at a minimum

• Quality Team

  • 2004 - 2006

  Dearne Valley - Rotherham  Support improvements to help colleagues and teams understand and contribute ideas towards change  Exceed deadlines/ due dates  Work without supervision  Manage training and motivating staff by providing coaching and regular one to ones, giving timely reward and recognition, also identifying areas of opportunity and ongoing development.  Listen to individual agents calls and feedback on improvements needed in order to correctly identify needs and trends

• SME Sales Agent

  • 2003 - 2004

  Dearne Valley = Rotherham  Proactive business to business sales including meeting and exceeding individual targets and team targets



O2 (Telefónica UK)

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Retention Advisor

  • 2002 - 2003

  Dearne Valley - Rotherham  Reactively selling to customers to suit their demand and needs including tailoring products to a specific request  Understanding and sympathising with customers underlying issues and problems  Answering queries on customer mobile phones, contract and pay as you go  Billing Inquiring, trouble shooting  Suggestive Selling, Value Added Services  Being knowledgeable in all o2 products/services to ensure customer satisfaction is achieved  Developing new techniques and… Show more  Reactively selling to customers to suit their demand and needs including tailoring products to a specific request  Understanding and sympathising with customers underlying issues and problems  Answering queries on customer mobile phones, contract and pay as you go  Billing Inquiring, trouble shooting  Suggestive Selling, Value Added Services  Being knowledgeable in all o2 products/services to ensure customer satisfaction is achieved  Developing new techniques and sales skills for agents and teams Show less