Customer Success Manager

• Feb 2021 - Present

National Project Manager

• Feb 2020 - Feb 2021

I was hired to support and grow all brands through effective team training and promotional execution. I managed project logistics including set-up / take-down, transit, product delivery, and staffing for multiple brands across the U.S. Created project reports to ensure objectives and expectations were successfully met by brand ambassadors.My accomplishments include:• Managed and maintained national calendar of projects for multiple rotating clients each month.• Devised strategic marketing plans for in-store demonstrations events across the U.S., created demonstration guidelines for table presentation for in store demonstration, and provided specific market data generated post-project to clients to help support specific brand awareness.• Partnered with over 10 different clients simultaneously to coordinate in-store demonstration ranging from 30-300 demonstrations during contract periods.• Spearheaded projects in over 21 major national chain grocery and retail stores along with other smaller stores.• Commended by senior leaders for organizing and maintaining team training for new hires, brands, regulations, and responsible marketing tactics.• Utilized team leadership skills to build team morale, inspire internal career growth, and create a culture that drove staff longevity.• Served as a brand ambassador liaison; examined team and individual performances to ensure brand goals and company vision were met.• Oversaw cost of marketing reporting / analysis, payroll, and expenses for over 250 contractors.• Managed all national demonstration kits sent directly to brand ambassadors for each brand represented.

Resource Coordinator

• Oct 2018 - Feb 2020

I successfully provided day-to-day logistical coordination and scheduling for customer facing employees and facilitated emergency visits outside the scope of prescheduled staff visits.My accomplishments include:• Managed staff utilization reports for upper management; data was used in staffing decision making. • Streamlined the service request process to reduce the number of internal emails. • Engaged with the service delivery teams to identify and address issues, concerns, and training opportunities.• Delivered extensive assistance to the Dataprise service delivery teams to facilitate service delivery logistics.

Account Manager

• Oct 2016 - Oct 2018

I delivered tactical day-to-day logistical coordination with clients and network consultants. I also operated as a client liaison to identify and address issues, concerns, and additional revenue opportunities and managed multiple projects and provided updates to stakeholders.My accomplishments include:• Managed and maintained 80 client relationships to decrease client attrition by 5%. Oversaw client load, which produced 3.5 million annually.• Coordinated with multifunctional internal departments to leverage resources and reduce time to serve clients • Streamlined the contractor request process and crafted / implemented the support services customer care manual for the company. • Played a key role in driving processes, leading various parts of new hire orientation, and supporting the onboarding process.

Counseling Center Clinician

• Jun 2015 - Jun 2016

•Mental health counselor for 60 undergraduate and graduate students per semester utilizing cognitive behavioral therapy, solution focused and mindfulness techniques with students•Taught stress reduction and study skills workshops and consistently received positive evaluations from students•Facilitated group counseling sessions consisting of 8-10 students and contributed to overall increase of well-being for 90% of clients

Adjunct Professor

• Jan 2015 - Jun 2016

Working with at risk college aged students who have not met academic requirements the previous semester in their program of study. Teaching academic skills and life skills. Topics include: time management, learning styles, study skills, career exploration, health and wellness.

School Counseling Intern

• Aug 2014 - Jun 2015

•Responsible for social, academic and behavioral well-being of a caseload of 150 students•Supported classroom teachers in implementing effective classroom-based interventions to support student achievement•Provided academic and career exploration counseling services to address emotional concerns and built college and career plans with 200 students •Responsible for social, academic and behavioral well-being of a caseload of 150 students•Supported classroom teachers in implementing effective classroom-based interventions to support student achievement•Provided academic and career exploration counseling services to address emotional concerns and built college and career plans with 200 students

Program Director

• Jan 2012 - Jan 2013

•Established and rebuilt adult retreat business with churches and organizations in the Presbytery of Detroit by 30% (this sentence sounds funky as it is not clear what 30% improvement actually means).•Contributed to a 30k fundraising campaign by working closely with the fund development and marketing teams•Led team building retreats for participants varying in ages 14 years old and above •Established and rebuilt adult retreat business with churches and organizations in the Presbytery of Detroit by 30% (this sentence sounds funky as it is not clear what 30% improvement actually means).•Contributed to a 30k fundraising campaign by working closely with the fund development and marketing teams•Led team building retreats for participants varying in ages 14 years old and above