Staff Assistant

• Nov 2022 - Present

Undergraduate Student

• Dec 2015 - Sep 2022

Child Passenger Safety Technician

• Nov 2019 - Nov 2021

A CPS technician utilizes knowledge and skills to work through a variety of activities, including community presentations and/or child safety seat checks where parents and caregivers receive education and hands-on assistance with the proper use of child restraint systems and seat belts. Attends checkpoint events in multiple counties of Central Florida. A CPS technician utilizes knowledge and skills to work through a variety of activities, including community presentations and/or child safety seat checks where parents and caregivers receive education and hands-on assistance with the proper use of child restraint systems and seat belts. Attends checkpoint events in multiple counties of Central Florida.

School Clerk

• Dec 2020 - Apr 2021

Performed reception duties and general office support for a school of 400+ scholars including using courteous greetings for students and parents/guardians, issuing visitor badges, answering requests, addressing visitor needs, ensuring customer satisfaction, and fielding phone calls. • Operated a variety of machinery, equipment, and tools associated with department activities, including a copy machine, laminating machine, and fax machines. • Reproduced educational materials and reports as well as providing clerical support for teachers and administration staff with any necessary documentation including report card distribution. • Trained to track enrollment and attendance including weekly attendance/tardy reports and trained to update student records and CUM files as appropriate. • Addressed needs of students sent to the office. • Assisted with light technical troubleshooting of district-issued student devices including laptops and iPads. • Completed petty cash transactions for repair or replacement costs of district-issued student devices. Show less

Call Center Representative

• Sep 2018 - Dec 2019

Order entry support for field sales representatives selling video and broadband services in retail outlets. Assisted with scheduling installation appointments. Consistently met or exceeded call center goals. Confirmed installation of video equipment and assisted technicians with activation of video equipment.

Call Center Supervisor

• Sep 2016 - Aug 2018

Responsible for a team of 12 to 16 agents. Assisted in running company reports and KPI numbers. Ran training and was the primary SME for processing CenturyLink orders. Assisted in updating and redeveloping training programs for new employees as well as an updated training program for CenturyLink order processing.

Call Center Representative

• Dec 2015 - Sep 2016

Order entry support for field sales representatives selling video and broadband services in retail outlets. Assisted with scheduling installation appointments. Consistently met or exceeded call center goals.

Information Systems Technician - Petty Officer Third Class

• Feb 2008 - Feb 2012

Responsible for maintenance and uninterrupted telecommunications service for 10,000+ circuits for the Pacific Fleet of the United States Navy. Subject Matter Expert for several systems related to ashore and afloat Tech Control. Subject Matter Expert for all circuit setup and activation. Responsible for maintenance and uninterrupted telecommunications service for 10,000+ circuits for the Pacific Fleet of the United States Navy. Subject Matter Expert for several systems related to ashore and afloat Tech Control. Subject Matter Expert for all circuit setup and activation.