Experience

Made by Many

• United Kingdom
• Design Services
• 1 - 100 Employee

• Director of Strategy

  • Mar 2020 - Present

• Senior Strategist

  • Jan 2019 - Mar 2020



IBM iX

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Consultant

  • Jun 2017 - Dec 2018

  Product & Innovation LeadMarch 2018 - Present - Leading product vision & strategy for a portfolio of products for a global aviation fuel provider. - Working with client and their customers to define product roadmaps, innovation opportunities and quantifiable business benefits. - Leading a team of designers (Service, UX & Visual) to define, design, build and scale products for the business and their clients.Lead Service DesignerNov 2017 - March 2018 - Working within an Innovation Hub for a global aviation fuel provider, as the lead service designer, creating two MVPs. - Led the customer research (desk & ethnographic), industry research, using Design Thinking methods to take two concepts from idea to prototype in 3 months. Product ManagerFeb 2017 - Nov 2017 - Working with a UK Fuels Business as the Product Manager for a new digital application being taken to market, working across the business with Marketing, IT&S, Operations, Assets & more to ensure a successful launch.

• Business Consultant

  • Jul 2013 - Jun 2017

  Executive Assistant, IBM iXAug 2016 - Feb 2017- Working as an Executive Assistant within the Strategy & Market Development for IBM iX Europe.Project Manager Jan 2016 - Aug 2016- Leading a team to update all European websites in time for a new product launch, working with multiple different agencies and a near-shore content team. Content Manager Jan 2015 - Dec 2015- Led a near-shore content team to build and manage changes to to 40+ global websites, designing and implementing Search Engine Optimisation improvements and maintaining digital analytics.Digital Marketing Analyst Feb 2014 - Dec 2014- Working as part of a team to migrate the global web presence of a Global Lubricant Brand to a new Content Management platform- This included leading the SEO research and implementation