Experience

Everett Naval Station

• United States
• Armed Forces
• 1 - 100 Employee

• Administrative Assistant

  • Jul 2017 - Jul 2018

  Administrative support for Naval Station Everett's Fleet and Family Support Center. Provide resources for incoming military families transitioning to the Pacific NW: to include referrals for on base support and community resources. Manage the front desk and office operations. Marketing agent for the department classes, events and educational awareness campaigns. Calendar management for conference and class rooms. Department purchasing agent; learned out to work through government spending requirements to budgeting the purchase of office expenditures, educational supplies for awareness campaigns, building maintenance, and coordinating expenses through a bidding process. Meeting minutes in Navy format for bi-weekly staff meetings. Document all hand staff training events, and coordinate quarterly emergency drills. Maintain staff employee personnel files ensuring each employee has met monthly and annual training requirements.



Electric Mirror, LLC

• Project Coordinator

  • Mar 2014 - Mar 2016

  In this position, I learned how to work in a manufacturing environment, communicate with variety of departments to ensure everyone is understanding the time requirements of this order and learn how to anticipate what challenges might present itself and how to trouble shoot ahead of time. Also, learned how to politely communicate deadlines and setbacks with customer. My role included; management all projects (customer’s orders) assigned in a manufacturing environment. Communicate with all internal departments involved in the project tasks and milestones to ensure timely product fulfillment. Utilize, Epicor and the SalesForce.com to document the status and stage of the projects. Work closely with; Inside Sales, Account Executive and Customer Service to ensure customer satisfaction. Answer phones and follow up on customer requests or direct them to the appropriate associate for disposition. Setup and maintain customer data in Epicor & SalesForce.com. Monitor scheduled shipment dates to ensure timely delivery. Work with customer service to perform after-sale support and complaint resolution with the customers. Manage time effectively, meet personal goals and work effectively with other members of the sales team. Present a professional image to the customers and vendors over the phone. Must be very organized and detailed oriented. Able to handle a high volume of tasks and deliverables. Outstanding verbal and written communication skills. Proficient in Epicor, SalesForce.com, Microsoft Outlook, Excel and Word. Excellent customer service skills. Team player, self-motivated, positive disposition, and problem-solver.



Service Atlernatives, Inc.

• United States

• Administrative Assistant

  • Dec 2007 - May 2013

  Executive level support for division administrators and leadership. HR generalist; responsible for 80+ employees personnel records and training requirements as well as process all division new employees. Accounts payable for the division to include 7 offices located throughout WA state and monthly employee expense reimbursements, tracking of usage and maintenance for company vehicles, credit card and monthly bank account reconciliation. Assist with monthly WorkSource billing process. Coordinate division front desk activities to screen callers and connect inquires to appropriate individuals, office management. Program focal for customer satisfaction survey to include; monthly mailing of surveys, data entry and quarterly / annual analysis of results followed by presentation to leadership and facilitate discussion on goals for the following year. Manage SharePoint account; employee access, set up new accounts and monitor document control. Communicate closely with Corporate Headquarters and Administrative Assistants for other divisions.