Program Coordinator & Faculty Assistant

• Jun 2022 - Present

Guest Services Concierge

• Sep 2021 - Nov 2021

Admissions and Administration Assistant

• Apr 2019 - Aug 2021

- Customer service: email and telephone. - Check-in and Check-out management. - Administrative procedures for enrolments and cancellations. - Invoicing and accounting procedures. - Social Media management (Instagram and Facebook). - Customer service: email and telephone. - Check-in and Check-out management. - Administrative procedures for enrolments and cancellations. - Invoicing and accounting procedures. - Social Media management (Instagram and Facebook).

Operations Manager (Lodgment area)

• Jan 2019 - Feb 2019

- Reorganization of the Housekeeping department, research of new suppliers and products. - Managing and supervising the correct and under standards, cleaning of the rooms. - Creation of new standards for different guest services related to the lodgement area. - Supervision and standardization of the breakfast service buffet. - Supervision of VIP guests’ special needs. - Proactively handling the operations department for groups and events. - In charge of the new logistic… Show more - Reorganization of the Housekeeping department, research of new suppliers and products. - Managing and supervising the correct and under standards, cleaning of the rooms. - Creation of new standards for different guest services related to the lodgement area. - Supervision and standardization of the breakfast service buffet. - Supervision of VIP guests’ special needs. - Proactively handling the operations department for groups and events. - In charge of the new logistic reorganization of stock, and purchasing of new items: cleaning products, amenities and decorations. Show less - Reorganization of the Housekeeping department, research of new suppliers and products. - Managing and supervising the correct and under standards, cleaning of the rooms. - Creation of new standards for different guest services related to the lodgement area. - Supervision and standardization of the breakfast service buffet. - Supervision of VIP guests’ special needs. - Proactively handling the operations department for groups and events. - In charge of the new logistic… Show more - Reorganization of the Housekeeping department, research of new suppliers and products. - Managing and supervising the correct and under standards, cleaning of the rooms. - Creation of new standards for different guest services related to the lodgement area. - Supervision and standardization of the breakfast service buffet. - Supervision of VIP guests’ special needs. - Proactively handling the operations department for groups and events. - In charge of the new logistic reorganization of stock, and purchasing of new items: cleaning products, amenities and decorations. Show less

Lifestyle Head Concierge at ME Sitges Terramar 4* (Opening Team)

• Jan 2018 - Nov 2018

- Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities in or outside the property. - Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. - Stay current and up to date with all hotel services as well as daily VIP requests and special events. - Provide information about local features such as shopping, dining, nightlife, and recreational destinations… Show more - Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities in or outside the property. - Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. - Stay current and up to date with all hotel services as well as daily VIP requests and special events. - Provide information about local features such as shopping, dining, nightlife, and recreational destinations. - Make travel arrangements for sightseeing and other tours. Arrange events, excursions, transportation etc. upon request from hotel residents. - Supervising, training, coordinating, and developing staff team members, including deputy concierges, baggage porters and doormen. - Receive, store, and deliver luggage and mail. - Perform office duties on a temporary basis when needed. Show less - Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities in or outside the property. - Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. - Stay current and up to date with all hotel services as well as daily VIP requests and special events. - Provide information about local features such as shopping, dining, nightlife, and recreational destinations… Show more - Understanding customer’s needs and provide them with personalized solutions by suggesting activities and facilities in or outside the property. - Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. - Stay current and up to date with all hotel services as well as daily VIP requests and special events. - Provide information about local features such as shopping, dining, nightlife, and recreational destinations. - Make travel arrangements for sightseeing and other tours. Arrange events, excursions, transportation etc. upon request from hotel residents. - Supervising, training, coordinating, and developing staff team members, including deputy concierges, baggage porters and doormen. - Receive, store, and deliver luggage and mail. - Perform office duties on a temporary basis when needed. Show less

Guest Service Agent at Meliá White House London 4*

• Dec 2016 - Aug 2017

- Creation of new Standards and Procedures. - Verification and assignment of VIP status for guests, and management of VIP treatment. - On-line reputation (TripAdvisor, ReviewPro, Booking.com, Expedia, Google…). - To assign the amenities for guest and to coordinate with room service. - Management of the “welcome feeling” and guest satisfaction, ensuring to reach the expectations and beyond. - Complaint handling and feedback. - To provide guests with information about… Show more - Creation of new Standards and Procedures. - Verification and assignment of VIP status for guests, and management of VIP treatment. - On-line reputation (TripAdvisor, ReviewPro, Booking.com, Expedia, Google…). - To assign the amenities for guest and to coordinate with room service. - Management of the “welcome feeling” and guest satisfaction, ensuring to reach the expectations and beyond. - Complaint handling and feedback. - To provide guests with information about attractions, facilities, services, and activities in or outside the property. - To inform information about local features such as shopping, dining, nightlife, and recreational areas.

ME for YOU Supervisor/Recepcionist at ME Ibiza by Melia 5*

• Apr 2016 - Nov 2016

- Creation of Standards and Procedures for the department operation and ensure compliance. - Coordinate with different departments to ensure a fluent and efficient teamwork. - Training new staff and internship students. - Managing new enrolments of the loyalty programs (LHW Members and Meliá Rewards) - Check-in and check-out procedures. - Credit Limit and Chargers. - Invoicing.

ME for YOU Agent at ME Madrid Reina Victoria by Meliá 4*

• Dec 2015 - Apr 2016

- Switchboard coordinator - Email management - On-line reputation

Internship Student at ME Ibiza by Meliá 5*

• Jun 2015 - Oct 2015

- Switchboard coordinator/Room Service - Lobby Ambassador/Hostess - Concierge - Front Desk - Switchboard coordinator/Room Service - Lobby Ambassador/Hostess - Concierge - Front Desk