Recruiter

• Aug 2022 - Present

Senior Account Manager

• Jun 2022 - Jul 2022

Account Manager

• Aug 2021 - Jun 2022

Account Manager

• Apr 2019 - Aug 2021

Directed sales process from start to finish: cold-calling leads, pre-planning calls with key stakeholders, negotiations, and contracts. Onboarded new practitioners with training on numerous platforms. Traveled to clients and conferences to continuously foster relationships.

Customer Success Specialist - Enterprise

• Jan 2018 - Apr 2019

Partner with account managers to develop and maintain new and existing customer relationships. Work closely with the sales team to ensure a 'best in class' customer experience. Project management responsibility for coordination of workshop logistics - understanding exactly what the client needs, ordering materials, and billing post-event.

Head Of Communications

• Feb 2016 - Nov 2017

Coordinated all incoming and outgoing forms of communication between the staff, clients and insurance agencies. Facilitated the integration of the new Comcast telephone service. Support the Human Resources department with maintaining employee records and timecards. Planned, designed and implemented a new filing system to better manage customer information. Assist the accounting department with posting and collecting payments as well as invoices. Coordinated all incoming and outgoing forms of communication between the staff, clients and insurance agencies. Facilitated the integration of the new Comcast telephone service. Support the Human Resources department with maintaining employee records and timecards. Planned, designed and implemented a new filing system to better manage customer information. Assist the accounting department with posting and collecting payments as well as invoices.

Marketing Administrative Assistant & Volunteer Coordinator

• Dec 2014 - Feb 2016

Managed multiple platforms of social media including seven Facebook pages and two Twitter accounts. Coordinated and managed events as well as 100+ volunteers throughout the state. Led the membership database transition from an AS 400 to user-friendly NeonCRM (database management for non-profits). Updated memberships and ran reports weekly. Proofread and sometimes created content for website. Assisted Marketing & Communications Specialist in updating website, marketing correspondence, and other duties as requested.

Project Coordinator

• Jul 2012 - Dec 2014

Scheduled and attended pre-move meetings with clients. Oversaw delivery of boxes, crates, labels, and other moving supplies as necessary. Kept constant communication with client to make sure we met all their needs. On-site for move day to manage moving crew as well as continue relationship with client. Completed all paperwork to process for billing (i.e.: time sheets, bill of lading). Assisted sales representative with any other special requests from the client. Scheduled and attended pre-move meetings with clients. Oversaw delivery of boxes, crates, labels, and other moving supplies as necessary. Kept constant communication with client to make sure we met all their needs. On-site for move day to manage moving crew as well as continue relationship with client. Completed all paperwork to process for billing (i.e.: time sheets, bill of lading). Assisted sales representative with any other special requests from the client.

Assistant Manager

• May 2010 - May 2011

Greet clients and assign them to a technician, booked appointments, and processed payments. Kept store cleanliness to State Board standards. Handled all customer service compliments, concerns, and complaints. Set sales goals for all employees. Assisted in the duties of taking inventory of supplies, bank runs, and closing paperwork. Greet clients and assign them to a technician, booked appointments, and processed payments. Kept store cleanliness to State Board standards. Handled all customer service compliments, concerns, and complaints. Set sales goals for all employees. Assisted in the duties of taking inventory of supplies, bank runs, and closing paperwork.