Experience

Homewatch CareGivers

• United States
• Home Health Care Services
• 700 & Above Employee

• Business Partners Support Manager

  • Jun 2022 - Present



Digitech

• United States
• Information Technology & Services
• 100 - 200 Employee

• Client Services Manager

  • Sep 2016 - May 2022

  Client Services Manager Point of contact for a set of clients while responding to all client inquiries. Identify potential issues with client accounts before occurrence and focus on removing future occurrences. Direct and initiate visits to present client locations to vet client account needs and partner with Management Team in attaining new accounts, including site audits and visits. Foster collaborative partnerships across various departments and external clients to complete client account goals. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 ➡️ Preserved 100% retention by developing all data analysis and delivering feedback and accomplishments for clients for top emergency medical services agencies in South Florida. ➡️ Won 80% of all requests for proposals bided on. ➡️ Successfully moved client and their data to a new platform within 3 months to maintain positive satisfaction.



CareCloud

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Services Manager

  • Nov 2012 - Sep 2016

  Developed and maintained internal and external accounts. Nurtured and retained client relationships through proactive and consistent communication and high-level engagements with practice management and physicians. Vetted practice's financial health, initiating all ad-hoc activities scheduling using established tools and methods, and spotted and escalated potential trends that are not historically consistent or determined to be abnormal. Ensured client practice and CareCloud are not performing any functions that comply with government and commercial payer guidelines. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬➡️ Gained promotion to Account Manager role due to exemplary job performance. ➡️ Fueled continuous quality improvement by developing and establishing client-specific cost savings and profit improvement strategies. ➡️ Lead figure developing clients and attaining contracts ensuring attainment of corporate goals and objectives. ➡️ Funneled in millions of dollars by developing happy clients and delivering monthly feedback on revenue collections for 25+ small clients. ➡️ Elevated professionalism by pushing ongoing training in CareCloud’s platform for all physician practices.

• Collections Team Lead

  • Jun 2010 - Nov 2012

  Allied with payers to determine reasons for denials, corrects, and reprocesses claims for payment. Preserved partnerships with insurance companies/clients. Coordinated 10 collectors and prepared client request forms. Guaranteed payment follow-up activities on outstanding patient and insurance accounts. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬➡️ Fueled continuous quality improvement by reducing claims in +90-days categories and attained department goals as defined by Department Director. ➡️ Slashed Days Sales Outstanding (DSO) by setting initiatives and strategies. ➡️ Maximized collections efforts to boost overall account receivable performance.



Avisena

• Miami/Fort Lauderdale Area

• Senior Collector

  • Mar 2004 - Feb 2010

  Administered $20M+ in accounts receivable while performing accounts receivable analysis, denial count, and no response count daily. Enhanced professionalism of physicians’ staff on Medicare and Medicaid rules and regulations. Oversaw appeals and denials recovery for 18+ physician offices. Updated provisions, requirements, specifications, and any other key information impacting businesses. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬 ➡️ Achieved 70% approval rating daily by skillfully working insurance denials and appeals. ➡️ Collected $1M+ through data analysis, denial feedback, and rules engine feedback for 20+ clients. ➡️ Specialized in Medicare/Medicaid claims resolutions and payments.