Reba Gallant, CCSM, BIC

Sales & Onboarding | Customer Success at Showcase IDX
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(386) 825-5501
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Christina Altizer

This gal is a go-getter! If you want it done, contact Reba. She watches the details and researches all avenues of information to assure success to her mission. She is highly respected by business associates and is establishing her reputation of quality, thoroughness, and dependability that compete in any market or venue. Highly recommended if you are seeking great performance and RESULTS.

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Credentials

  • Broker In Charge
    NC Real Estate Commission
    May, 2020
    - Nov, 2024
  • Certified Customer Success Manager (CCSM) Level 2
    SuccessHACKER
    Mar, 2023
    - Nov, 2024
  • CMCP
    BOMI International
    Dec, 2020
    - Nov, 2024
  • Accredited Commercial Manager (ACoM)
    Institute of Real Estate Management (IREM)
    Jun, 2020
    - Nov, 2024

Experience

  • Showcase IDX
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Sales & Onboarding | Customer Success
      • May 2021 - Present

      Part of the eXp World Holdings Family! Showcase IDX is the leading IDX plugin for Wordpress, helping top agents generate leads, improve their websites, and stand out from other agents. Part of the eXp World Holdings Family! Showcase IDX is the leading IDX plugin for Wordpress, helping top agents generate leads, improve their websites, and stand out from other agents.

  • Time Etc | Virtual Assistants
    • United Kingdom
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Virtual Office Assistant
      • Oct 2021 - Present

      Time is a virtue, but it's not always tolerable when your ToDo list keeps building up! I'm always up for a new and exciting challenge to make improvements to someone's workday, I primarily work with clients in the following areas: Real Estate, Accounts Payable, General Business Administration, and my favorite... those dauting projects on your backburner that are begging to make their way to the hot iron! Time is a virtue, but it's not always tolerable when your ToDo list keeps building up! I'm always up for a new and exciting challenge to make improvements to someone's workday, I primarily work with clients in the following areas: Real Estate, Accounts Payable, General Business Administration, and my favorite... those dauting projects on your backburner that are begging to make their way to the hot iron!

  • Self-employed
    • Triangle Area / North Carolina
    • Real Estate Broker, North Carolina
      • Dec 2014 - Present

      Keying you in... To Your Next Home! "My goal is to achieve your goal, and if you're not sure how to achieve your goal, that's where I come in!" ~Reba Gallant Keying you in... To Your Next Home! "My goal is to achieve your goal, and if you're not sure how to achieve your goal, that's where I come in!" ~Reba Gallant

  • STRATAFOLIO
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Account Executive
      • Jan 2021 - May 2021

      STRATAFOLIO is an online software solution designed specifically for people who own or manage real estate, use QuickBooks, and want to streamline their operations to save time, improve profits, and reduce manual work. STRATAFOLIO is an online software solution designed specifically for people who own or manage real estate, use QuickBooks, and want to streamline their operations to save time, improve profits, and reduce manual work.

  • Kardin Systems
    • United States
    • Software Development
    • 1 - 100 Employee
    • Implementations & Professional Services Manager
      • Jun 2019 - Jan 2021

      Accounting Software | Real Estate -Host virtual kickoff meetings, onboard new customers, provide product trainings -Oversee customer lifecycle from purchase to implementation to ongoing support and renewals -Manage project boards for support cases, professional services, and training projects -Primary contact for responding to incoming support cases and IT related inquiries -Build and manage relationships with Executive and C- Suite clients -Work with IT teams and users to install, upgrade, and troubleshoot software -Use of Agile Methodologies including Scrum and Kanban -Coordinate with a variety of customers across timezones

  • CBRE
    • United States
    • Real Estate
    • 700 & Above Employee
    • Commercial Real Estate Manager Associate
      • Jun 2017 - May 2019

      Managed the every day operations for a number of Commercial Real Estate properties in the triangle. Coordinated projects with vendors and worked closely with maintenance team to ensure all repairs and upgrades completed to owner satisfaction. -Multi-site corporate enterprise operations -Effectively built tailored monthly cash flow processes per property -Financial reporting and analysis; Variances, Accruals, Rent Edits -Offer business strategy to ownership in response to site activity and market conditions -Monitor Gross Sales & Percentage Rent for retail tenants -Routine interior and exterior property inspections -Build rapport with tenants and vendor representatives -Request and review vendor proposals for selection of service contract

  • Syncfusion
    • United States
    • Software Development
    • 700 & Above Employee
    • Operations Analyst, Accounting
      • Oct 2016 - Jun 2017

      Managed a rotating set of 700+ customer accounts with 2 million dollars in monthly collections. Innovative in working with 155+ countries globally. Established interdependental workflows and generated policy and procedure guidelines. -Increased collections 25% from previous monthly trend -Analyzed current procedures and worked with other departments to improve efficiencies -Established departmental policy and procedure guidelines in written format -Implemented new management system to AR and AP invoicing system -Policy coordinator between the sales, renewals, and accounting teams

  • Wellington Advisors
    • Real Estate
    • 1 - 100 Employee
    • Property Manager
      • Sep 2016 - Nov 2016

      Managed the daily operations of a 96 unit community with Section 8 housing. - Tracked expenses, code invoices, and ensure property maintains adequate supplies - Submitted payment of invoices for services rendered on a monthly accrual basis - Made general ledger adjustments to all accounts upon move out to determine charges - Posted rent, file evictions, follow up with collection accounts and aged delinquencies - Reviewed ledgers for accurate monthly billing and identify the source of all outstanding balances - Responsible for general ledger entries and adjustments on move ins, renewals, and move outs - Coded invoices for payment and confirm accurate billing to eliminate double payments - Reconciled resident account ledgers throughout the month and prior to accounting month end

  • Morgan Communities (Morgan Management LLC)
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Property Manager
      • Apr 2014 - Dec 2015

      Managed a community of 280 resident homes, 6 on site employees and all property vendors for the day to day operations of a 30 acre/30 building community. - Reconciled resident account ledgers - Adhered to accounting month end procedures - Analyzed and prepared monthly reports for NOI variances and budget to actual - Monitored yield on a monthly basis and adjusted spending/increased income as appropriate - Analyze monthly spending and prepared annual property budgets - Oversaw capital projects: i.e. rebuild construction, mailbox install, landscape enhancements - Aggressively increased market rent and renewals to increase NOI and improve property class - Proactively seek alternate income revenues in the down season to generate needed income - Researched unpaid invoices per vendor requests and verified payment status - Approve employee time and all expense reports related to benefits and overtime - Maintained an efficient collection process, prepared bad debt write-offs and chargebacks - Responsible for all general ledger entries and approvals for adjustments and exceptions - Made general ledger adjustments to all accounts to determine move out charges - Compared invoice to estimate/purchase order to confirm remained within budget

  • Brier Creek Masters Association and Tract A Association
    • Brier Creek, Raleigh, NC
    • President
      • Jun 2013 - Apr 2014

      Oversee the operations of the management serving the Brier Creek Master and Tract A Associations, to ensure proper maintenance of both occupied and vacant lots to effectively use Association dues toward repairs, maintenance and upgrades or improvements as needed. Maintaining proper records of information and meeting minutes gathered from Association members is kept in an orderly manner along with the most up-to-date information on current projects and business taking place by Charleston Management on behalf of the Association.

  • Waterton
    • United States
    • Real Estate
    • 400 - 500 Employee
    • Assistant Property Manager
      • Feb 2013 - Apr 2014

      - Maintained 1% delinquency or less on a monthly basis and increased bad debt collection percentage - Prepared reports such as monthly and quarterly narratives, variance, traffic summaries - Maintained an efficient collection process, prepared bad debt write-offs and chargebacks - Reviewed ledgers for accurate monthly billing and identify the source of all outstanding balances - Responsible for bank deposits, posting payments, and general ledger entries for all resident accounts - Utilized cost accounting methods to analyze monthly NOI variances and weekly traffic reports - Analyze monthly spending, prepare annual budgets and any necessary reforecast budgets - Responsible for general ledger entries and adjustments on move ins, renewals, and move outs - Analyzed previous annual expenses and prepare quarterly financial review with Regional Manager - Maintained Accounts Receivable, Collections, resident retention, and resident concerns - Reconciled resident account ledgers prior to accounting month end and throughout the month

  • Colonial Properties Trust
    • United States
    • Real Estate
    • 200 - 300 Employee
    • Assistant Property Manager
      • Feb 2011 - Feb 2013

      - Assisted in due diligence process for the acquisition of a 350 unit, Class A property in Brier Creek - Prepared variance reports i.e. budget to actual, renewal and new lease variances, coded invoices - Monitored Capital Expenditure project schedules for successful and timely completion - Responsible for general ledger entries and adjustments on move ins, renewals, and move outs - Prepared reports such as monthly and quarterly narratives, variance, traffic summaries - Utilized cost accounting methods to analyze monthly NOI variances and weekly traffic reports - Collected rent and scanned checks; responsible for daily bank deposits - Responsible for bank deposits, posting payments, and general ledger entries for all resident accounts - Reconciled resident account ledgers prior to accounting month end

  • American Red Cross
    • United States
    • Non-profit Organizations
    • 700 & Above Employee
    • Marketing and Public Relations Assistant
      • Jun 2009 - Dec 2009

      While with the American Red Cross I worked with the Marketing department to create and sponsor events to support the Disaster Response Team's services. Designing flyers and updating print material was a daily agenda alongside cold calling and donor outreach for contributions to upcoming events. I took the lead in planning and administering an on campus blood donation event for a local college and exceeded expectations with the first "Save A Life" blood drive. Information was collected and presented for the creation of Club Red after a need based research. In the public relations department we improved flyers and brochures to provide a detailed explanation to large contributors indicating exactly where their donations were being allocated locally. While in the office I also managed the social media networking such Facebook, Twitter, and Myspace. Continuous outreach to both blood and monetary donors was made.

  • March of Dimes
    • Non-profit Organizations
    • 700 & Above Employee
    • Fundraising Coordinator/Marketing Assistant
      • Jan 2009 - Jun 2009

      During the Spring/Summer months, the March of Dimes gears up for "Walk" events. As part of the marketing and fundraising team, I reached out to local businesses to ask for their support for day of event food donations and requested the creation of their own walk team. As teams were created and funds raised throughout the city, I prepared and dispersed packets of information with an explanation of the process, the funding, and a guide to setting and reaching fundraising goals. During events I oversaw approx 15 volunteers and filled in at stations as needed. After an event, inventory was taken on donations and a summary of success provided as a means of analyzing necessary adjustments for upcoming events.

  • WVU Extension Service Community Leadership Academy
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Volunteer Coordinator, Seasonal
      • Jun 2008 - Aug 2008

      Energy Express is a summer program used to continue education, specially reading, during the summer months. As the volunteer coordinator I recruited approximately 10 volunteers per week for various tasks as the program ran off of volunteer power. At the beginning of each day with new volunteers, I was responsible for providing a 15 minute introductory and information session on expectations for each volunteer along with tips and tricks on how to work with each diverse group of children they would be assigned to. Marketing efforts were significantly increased from 0 to 2 newspaper articles per week during my tenure in an effort to increase awareness of the program and encourage participation from the community. Success of such marketing efforts resulted in the ability to host guest readers ranging from parents, to the local circuit court judge, to both local and state government officials. Systems of record keeping were improved through the effective use of excel and procedures established in response to the increased media attention generated from outreach marketing. At the end of the program, I coordinated an Open House to showcase the summer's events and successes with participants family members.

  • Putnam Sykes & Co.
    • Greensboro, North Carolina
    • Tax Assistant, Temporary/Seasonal
      • Feb 2008 - May 2008

      - Assisted CPA in the preparation of tax return packets for distribution to clients - Answered phones and directed calls appropriately - Contacted customers to coordinate and schedule consulting meetings - Provided excellent customer service through client inquiries and impromptu changes/additions - Accommodated customers schedules by staying late and arriving early to meet deadlines - High level of organization prioritizing accounts in relation to calendar deadlines for each client -Managed CPA calendar in relation to on and off site client meetings - Administrative tasks such as maintaining office inventory of supplies and general office functionality - Created organization system for completed tax friends worrying to be mailed or picked up by client - Distributed mail and responsible for all outgoing mailings

Education

  • Guilford College
    Bachelor's degree, Business Management with focus in Accounting and Marketing
  • West Virginia Wesleyan College
    Accounting and Business Communications

Community

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