Experience

Akij Venture Group

• Bangladesh
• Consumer Goods
• 100 - 200 Employee

• Call Center Agent (Team Leader)

  • Feb 2022 - Present

  Supervised the call center team and data entry team. Create sales order and Daily Sales reports of Aladdin website. Optimized and generate transports daily movements and expenses also generate TA-DA and overtime reports of office staffs in ERP management system. Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry and ERP management. Generate employees unique Id and input employees personal detail in ERP management system. Responsible for all types of HR and administrative support operations including sales administration. Apply data programmes, techniques and procedures Generate reports, store completed work in designated locations and perform backup operations. Show less



Akij Group

• Bangladesh
• Manufacturing
• 700 & Above Employee

• Operator (Operations)

  • Oct 2020 - Feb 2022

  Creating sales order and Daily Sales reports of Akij flour mills Ltd. Optimized and generate transports daily movements and expenses in ERP management system. Optimized and generating TA-DA and overtime reports of office staff in ERP. Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry and ERP management . Review data for deficiencies or errors, correct any incompatibilities if possible and check output Scan documents and print files, when needed.Keep information confidential. Ensure proper use of office equipment and address any malfunctions. Research and obtain further information for incomplete documents. Apply data program techniques and procedures Generate reports, store completed work in designated locations and perform backup operations. Show less



Digicon Technologies Ltd

• Bangladesh
• Outsourcing and Offshoring Consulting
• 500 - 600 Employee

• Customer Service Representative

  • Dec 2018 - Jun 2019

  Key responsibilities of the role includes answering incoming & outgoing calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information. Handle customer queries, resolve complaints and provide relevant product information in an efficient, professional and positive manner Key responsibilities of the role includes answering incoming & outgoing calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information. Handle customer queries, resolve complaints and provide relevant product information in an efficient, professional and positive manner