Experience

1199SEIU Benefit and Pension Funds

• Hospitals and Health Care
• 500 - 600 Employee

• Field Coordinator

  • Mar 2021 - Present

  Conduct site visits to designated institutions and conduct benefits and pension presentations, along with new member orientations. Participate in Union and employer programs such as in-service, labor management, and committees on wellness, benefits, and disability.

• Telephone Service Representative

  • May 2018 - Mar 2021

  Assist members in enrollment, and maintain HIPAA compliance while communicating with over 42 members and advocates about plan changes and services via telephone and written correspondence. Troubleshoot and resolve problems related to member benefits, eligibility, and health claims. Conduct new member training and mentoring through oral and visual presentations.



Charter Communications

• United States
• Telecommunications
• 700 & Above Employee

• Provisioning and Activation Specialist

  • Sep 2016 - Jul 2017

  Provisioned and provided data over carrier service. Maintained order flow between charter communications, customer service, dispatch, and field operations. Completed data entry on assigned trouble issues and supported the public affairs team in resolving and escalating digital phone complaints. Created daily activation and deactivation reports. Provisioned and provided data over carrier service. Maintained order flow between charter communications, customer service, dispatch, and field operations. Completed data entry on assigned trouble issues and supported the public affairs team in resolving and escalating digital phone complaints. Created daily activation and deactivation reports.



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • Nov 2014 - Sep 2016

  Answered over 45 customer calls daily and provided team support. Acted as a team liaison in the manager's absence. Mentored new hire employees with the hands-on telephone system and software data entry training. Promoted and sold services, bundled packages, and products to new and current customers. Troubleshoot technical difficulties with customers' equipment. Helped with customer billing and tech appointments and conducted team software training and presentations. Answered over 45 customer calls daily and provided team support. Acted as a team liaison in the manager's absence. Mentored new hire employees with the hands-on telephone system and software data entry training. Promoted and sold services, bundled packages, and products to new and current customers. Troubleshoot technical difficulties with customers' equipment. Helped with customer billing and tech appointments and conducted team software training and presentations.