Experience

Cape Fox Corporation

• United States
• Travel Arrangements
• 1 - 100 Employee

• Safety and Training Manager

  • Dec 2022 - Present

  Ketchikan, Alaska, United States - Work with the Management team to create a training program for seasonal positions within Cape Fox Tours. - Support the Management team by implementing the training program including policies, regulations, and procedures, along with tracking compliance for DOT regulations. This may include providing training materials for DOT auditing purposes. - Advise Management team on safety issues and compliance in specific projects and operations. - Assist with transportation schedules for… Show more - Work with the Management team to create a training program for seasonal positions within Cape Fox Tours. - Support the Management team by implementing the training program including policies, regulations, and procedures, along with tracking compliance for DOT regulations. This may include providing training materials for DOT auditing purposes. - Advise Management team on safety issues and compliance in specific projects and operations. - Assist with transportation schedules for Cape Fox Tours and its partners. - Analyze and report incident reports, metrics, and injuries to institute changes that led to a safer working environment. - Analyze and report incident reports involving customers. This may also include reporting directly to cruise line partners. - Perform audits and schedule quality control check ins for employees. - Assist in recruiting and hiring seasonal staff. - Support transportation and tour operations by being the liaison for small cruise vessels. - Research updated DOT regulations that may pertain to company's operations and implement if needed. - Offer creative insight. - Assist in all areas of Cape Fox Tours.

• Driver/Guide

  • Apr 2022 - Dec 2022

  Ketchikan, Alaska, United States - Safely provide guest transportation utilizing excellent customer service - Routinely drive a transit van and provide narrated tours in vehicle and at select tour venues - Direct and assist passenger movement between cruise ships and tour vehicles - Collect tickets and provide tour itinerary to guests - Maintain reports of passenger counts, driving routes, daily mileage, and fuel log - Perform inspections on vehicles and basic mechanical duties - Ensure that vehicle is… Show more - Safely provide guest transportation utilizing excellent customer service - Routinely drive a transit van and provide narrated tours in vehicle and at select tour venues - Direct and assist passenger movement between cruise ships and tour vehicles - Collect tickets and provide tour itinerary to guests - Maintain reports of passenger counts, driving routes, daily mileage, and fuel log - Perform inspections on vehicles and basic mechanical duties - Ensure that vehicle is always clean - Assist with sales and logistics as a liaison to shore excursion staff and bus companies - Conduct settlement transactions with cruise line representatives



Viewmont High School

• Head Speech and Debate Coach

  • Aug 2021 - Apr 2022

  Bountiful, Utah, United States - Instruct students on tournament events, basic and advanced speech and debate skills, and real-world application of skills in the Speech and Debate Class. - Prepare rosters for tournaments and communicate needs regarding tournaments to the Viewmont High School Administration. - Ensure the safety and security of the team before, during, and after tournaments. - Assist in running tournaments by participating in the Tab Room and judging event rounds.

• Assistant Speech and Debate Coach

  • Aug 2019 - Aug 2021

  Bountiful, Utah, United States - Assist in Speech and Debate practice sessions through the instruction of basic speech and debate skills. - Ensure the safety and security of the team before, during, and after tournaments. - Assist in running tournaments by participating in the Tab Room and judging event rounds.



WesTech Engineering

• United States
• Industrial Machinery Manufacturing
• 300 - 400 Employee

• Safety Administrative Assistant

  • Oct 2019 - Apr 2022

  Salt Lake City, Utah - Initiated, coordinated the development of, and maintained compliance tracking and reporting requirements for various compliance and governmental agencies. - Scheduled and tracked MSHA, OSHA, First Aid/CPR/AED, and other site-specific training requirements. - Ordered, tracked, and shipped Personal Protective Equipment (PPE) to employees. - Provided administrative support to Safety Manager.



Housing and Residential Education

• Mailroom Assistant

  • Oct 2016 - Oct 2019

  Salt Lake City, Utah - Expedited the processing of mail to facilitate quick mail retrieval for residents. - Articulated information regarding the mail process, individual parcels, and shipping discrepancies to residents while maintaining complete confidentiality per federal and university regulations (e.g. FERPA).



Taquan Air

• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Representative

  • May 2019 - Aug 2019

  Ketchikan, Alaska, United States - Directed customers to small tour groups and aircraft while explaining FAA and Medallion Shield required safety procedures and answering any questions each customer may have. - Assessed customer information collected during the booking process to create aircraft manifests' that comply with aircraft weight and balance requirements and customer preferred groups.



Taquan Air

• Airlines and Aviation
• 1 - 100 Employee

• Customer Service Representative

  • May 2018 - Aug 2018

  Ketchikan, Alaska - Directed customers to small tour groups and aircraft while explaining FAA and Medallion Shield required safety procedures and answering any questions each customer may have. - Assessed customer information collected during the booking process to create aircraft manifests' that comply with aircraft weight and balance requirements and customer preferred groups.



Chick-fil-A Restaurants

• United States
• Restaurants
• 700 & Above Employee

• Front of House Team Member

  • Jun 2017 - Feb 2018

  Centerville, Utah - Assisted in creating the fastest service possible through excellence in customer service. - Collaborated with the Marketing team as a Social Media Specialist to help increase breakfast sales.



CSC - Contemporary Services Corporation

• United States
• Events Services
• 700 & Above Employee

• Security Specialist

  • Jun 2016 - Oct 2016

  Salt Lake City, Utah - Screened customers using multiple detail gathering processes while clarifying the rules and procedures of each contracted venue and creating a customer centered atmosphere.



Mad Science of Greater Salt Lake

• Manager of Marketing

  • Aug 2014 - Feb 2016

  Centerville, Utah - Produced and implemented a regular schedule of marketing publications (multiple mediums) to be sent to current and prospective customers. - Mediated and resolved conflict between customers and Mad Science of Greater Salt Lake.