CMMC Compliance Manager

• Feb 2023 - Present

Senior Advisor, IT Security

• Aug 2021 - Feb 2023

• Responsible for helping to ensure the Dell Federal Network (DFN) is fully compliant with applicable regulatory requirements, specifically NIST-171 and CMMC (Cyber Maturity Model Certification)• Provides consulting support to internal teams to help them understand and appropriately apply/comply with Dell Federal Security policies, standards, and regularly requirements for new and existing solutions• Serves as a technical security and compliance leader, advising stakeholders on security architectures, compliance initiatives and aligning cybersecurity strategy to business risk• Supports readiness activities associated with Technology and Architecture Global Standards Board, Federal’s Architecture Review Board and Security Review Board• Managed a lab environment enabling the build and test of new and existing applications including firewall, routing/switching, VMware, SAN, Windows, Linux, etc, with existing resources at $0 cost• Creates and updates process documents for all internal review boards• Reviews practice documents to ensure conformance with NIST controls Show less

Advisor, IT Service Operations

• Nov 2018 - Aug 2021

• L2 operations support for the Microsoft Exchange and Lync/Skype for Business environment and other supporting products.• Monitored the environment for any issues and trends, resolving issues before they became a problem.• Deployed various PowerShell scripts to help monitor the environment and execute tasks.• Acted as an advisor for the CISO on the Security Review Board, providing IT advice on new solutions being presented.• Later joined the Compliance team working with CMMC and reviewing all IT applications to ensure CMMC compliance.• Managed a lab environment enabling the build and test of new and existing applications including firewall, routing/switching, VMware, SAN, Windows, Linux, etc, with existing resources at $0 cost• Acted as a technical SME for Role Based Access Control deployment process. Show less

Sr Analyst, IT Application Mgmt

• May 2017 - Nov 2018

• Worked as part of a small team supporting the migration effort of moving over 2,500 employees to a new environment to support Federal business.• Excelled in PowerShell and developed migrations scripts to migrate Exchange mailboxes from one environment to another.• Utilized PowerShell skills to monitor, report and remediate common issues and tasks.• Led a project to rebuild the Active Directory permissions and implement a Role-Based-Access-Control model to comply with NIST 800-171 requirements.Developed training material and standardized processes for service desk members to better support business needs.• Responsible for documenting and demonstrating compliance for internal audit of NIST 800-171 controls.• Escalation path for all Active Directory, Exchange and Lync related issues.• Performed all Identity Management tasks (accounts, mailboxes, groups).• Built and managed a lab environment enabling the build and test of new and existing applications including firewall, routing/switching, VMware, SAN, Windows, Linux, etc, with existing resources at $0 cost Show less

Analyst, Technical Analysis

• Aug 2015 - May 2017

• Provided Executive Support and escalation path for all major incidents impacting a global 24/7/365 tech support call center.• Acted as IT Site and Team Lead leading a team of three technicians.• Configured, installed and repaired systems for over 800 end users• Responsible for site asset management for workstations and network infrastructure.• Assisted infrastructure engineering teams with complex technical issues

Desktop Support

• Oct 2014 - Aug 2015

• Performed break/fix repairs on end user computers • Assisted network engineer team with troubleshooting network issues • Configured and installed systems for end users • Administrative Bookkeeping • Project Management • Performed break/fix repairs on end user computers • Assisted network engineer team with troubleshooting network issues • Configured and installed systems for end users • Administrative Bookkeeping • Project Management

General Service

• Oct 2013 - Oct 2014

• Train in new general service technicians. • Perform general maintenance on vehicles: oil changes, tire rotations, coolant flushes, brake fluid exchanges, alignments, fuel system tune ups. • Repair and replace passenger and truck tires. • Performed diagnostics • Maintained tire and parts inventory • Train in new general service technicians. • Perform general maintenance on vehicles: oil changes, tire rotations, coolant flushes, brake fluid exchanges, alignments, fuel system tune ups. • Repair and replace passenger and truck tires. • Performed diagnostics • Maintained tire and parts inventory

Shift Supervisor

• Oct 2010 - Sep 2013

• Managed shifts and delegated duties up to six people • Focused on customer service and building customer relationships • Trained in new baristas and shift supervisors • Maintained coffee, supplies and retail inventory • Managed shifts and delegated duties up to six people • Focused on customer service and building customer relationships • Trained in new baristas and shift supervisors • Maintained coffee, supplies and retail inventory

Customer Care Representative

• Jun 2009 - Oct 2010

• Conducted troubleshooting for DirecTV customers • Assisted agents with difficult calls • Quality control between agents and customers • Training advocate for new hires and tenured agents • Conducted troubleshooting for DirecTV customers • Assisted agents with difficult calls • Quality control between agents and customers • Training advocate for new hires and tenured agents