Reagan Smith
Talent and Customer Care Team Lead at Freeman+Leonard- Claim this Profile
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Bio
Credentials
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Addressing Equity in the Workplace
Gallagher -
Event Management
elearning college
Experience
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Freeman+Leonard
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United States
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Staffing and Recruiting
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1 - 100 Employee
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Talent and Customer Care Team Lead
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Jun 2022 - Present
Freeman+Leonard solves today’s marketing challenges with creative, flexible talent solutions. From direct hire and contract placements to flexible, on-demand teams, freelancers, and consultants, we offer a full suite of staffing solutions to both companies and agencies. As a key member of the recruiting team, I provide support and resources to the talent we place and the Clients we serve for all marketing and creative positions. From ensuring a smooth interview and onboarding process, to planning appreciation events and team recognition, I serve as a liaison and key point of communication between contract employees and our office.Whether you need marketing execution, expertise, or ingenuity, Freeman+Leonard has the person for the job. Our network of 3500+ professionals cross all marketing disciplines, including advertising, digital, promotion, shopper marketing, public relations, corporate communications, and more. Freeman+Leonard is the people you need, when you need them, and not when you don’t.Need marketing talent? Get in touch at RSmith@FreemanLeonard.com.
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Ideal Image
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United States
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Wellness and Fitness Services
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700 & Above Employee
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Director of Client Care- Market Float
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Oct 2020 - Jun 2022
•Ensuring complete guest satisfaction and comfort throughout entire process.•Maintaining efficient treatment schedules for all providers.• Acquiring knowledge and important background information on all services offered.•Responsible for all financial and contractual agreements, relaying this information to guest in a cohesive manner.• Ensure patient/client confidentiality in accordance with HIPAA regulations and company policy• Maintaining successful and efficient office flow by ensuring all office and medical supplies are stocked. •Accountable for finance, inventory, service reports daily and monthly.• Serve as a liaison for the guests and the sales consultants or treatment providers, ensuring that guests feel informed and confident in entrusting Ideal Image to be their aesthetic medical providers.• Upsell new areas/services/products to current clients in order to achieve individual and clinic goals.• Assist with new clinic openings and events.• Collecting and handling payments.• Responsible for training all new hires between 6 clinics in the DFW area.• Ensuring the dynamic of the center and customer experience met the Ideal Image standard.• Created all new training manuals and marketing materials for each of the clinics.• Streamlined new client intake.• Oversee the client coordinators and provide support.• Create plans to increase sales within the clinic to exceed goals.
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Executive Assistant
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Mar 2021 - Aug 2021
• Social media management for various platforms. •Organized extensive travel plans including hotel and transportation •Assisted with tournament preparation, game day needs and special projects.•Researched and developed contact list.•Attended weekly meetings to strategize with the director and management. •Performed administrative duties such as emails, calls and responded to social media inquiries. Sent out emails and made calls to the participating teams in the tournament.•Checked analytics for various social media sites and reevaluated social media campaigns.•Attended calls with the director and a new prospective donors for the tournament. Transcribed and logged the entire conversation. Sent follow up emails.•Strategic planning and addressed the SWAT analysis I conducted on the organization. •Performed other duties and tasks as requested.•Traveled and coordinated the end of the summer showcase event.•Oversaw tournament production and effectiveness of the tournament.
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Strayer University
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United States
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Higher Education
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700 & Above Employee
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Campus Coordinator
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Sep 2019 - Oct 2020
• Point of contact for prospective students• Provide administrative and coordination support to the campus, specifically in operations and academics• Manage and maintain new student applications to assure compliance of admissions documents, including reviewing and processing files for completeness• Perform a variety of administrative and clerical functions in a high-volume office• Track new student transcript requests and conduct follow-ups with institutions until official transcripts have been received by the Registrar’s Office• Answer multiple lines and directed incoming calls. •Processed and distributed daily mail.• Created and developed campus events•Assistant to the campus dean
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Southern Research Group
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United States
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Market Research
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1 - 100 Employee
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Telephone Interviewer/Reservation Agent
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Jun 2019 - Oct 2020
• Informed consumer businesses of Outbound calling for clients• Conducted computer-assisted telephone interviewing• Recorded and reviewed consumer call interaction within company's database through detailed notations• Assisted with reservations, confirmations, room requests, and questions.• Conducted billing transactions as well as credit and debit card procedures.• Performed guest departures and collected necessary payments.• Managed and monitored all special reservations and discounts.
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Emerson Family School
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United States
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Education Administration Programs
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1 - 100 Employee
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Teaching Assistant
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Aug 2016 - May 2019
• Taught and engaged toddler students in appropriate activities ensuring daily needs were met through various methods of learning• Assisted teachers with daily tasks and reinforcing lessons of health and personal habits• Maintained contact with parents and updated them on their child's progress• Kept and maintained records on individual children including daily observations and details on activities, types of meals served, medications and first aid administered. • Taught and engaged toddler students in appropriate activities ensuring daily needs were met through various methods of learning• Assisted teachers with daily tasks and reinforcing lessons of health and personal habits• Maintained contact with parents and updated them on their child's progress• Kept and maintained records on individual children including daily observations and details on activities, types of meals served, medications and first aid administered.
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Hostess/Server
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May 2018 - Apr 2019
•Greeted and acknowledged guests and seated patrons by escorting them to assigned tables or communicate delays.• Presented menus, create personal dining experience, answered questions, and offered information on menu items, beverages, and specials.•Accepted and organized reservations, and prioritized reservations to accommodate customers.•Prepared seating assignments prior to service and presented plan to restaurant during pre-shift meeting.•Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.•Addressed guest requests or complaints and escalated major complaints to manager.
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Social Media Consultant
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Jan 2018 - May 2018
• Styled clothing for weekly photoshoot and social media postings• Managed and created social media content for Facebook, Instagram and Snapchat• Monitored activity and engagement for conformance with communication goals• Ensured company brand and message were maintained in all communication • Managed online discussions and responded to user comments and grievances• Increased engagement via promotions and giveaways • Styled clothing for weekly photoshoot and social media postings• Managed and created social media content for Facebook, Instagram and Snapchat• Monitored activity and engagement for conformance with communication goals• Ensured company brand and message were maintained in all communication • Managed online discussions and responded to user comments and grievances• Increased engagement via promotions and giveaways
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Video Assistant
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Jan 2016 - May 2017
• Filmed games and behind the scenes footage for athletic programs• Produced and edited feature stories • Created and edited video content for one-on-one interviews with players and coaches• Assisted with interviews, press conferences, media day and behind the scenes shoots• Collaborated with the production team through the production process • Filmed games and behind the scenes footage for athletic programs• Produced and edited feature stories • Created and edited video content for one-on-one interviews with players and coaches• Assisted with interviews, press conferences, media day and behind the scenes shoots• Collaborated with the production team through the production process
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Sales Associate
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Apr 2014 - Jul 2015
• Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service• Operated cash registers, managed financial transactions, and balanced drawers.• Achieved established goals• Directed customers to merchandise within the store• Maintained an orderly appearance throughout the sales floor• Introduced promotions and opportunities to customers• Cross-sold products to increase purchase amounts • Greeted customers, responded to questions, improved engagement with merchandise and provided outstanding customer service• Operated cash registers, managed financial transactions, and balanced drawers.• Achieved established goals• Directed customers to merchandise within the store• Maintained an orderly appearance throughout the sales floor• Introduced promotions and opportunities to customers• Cross-sold products to increase purchase amounts
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Education
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2019 - 2021
Arkansas State University
Master of Science - MS, Sport Administration -
2015 - 2019
Mississippi State University
Bachelor of Arts - BA, Broadcasting and Public Relations -
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Pike High School
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