Experience

GS Realty Sdn Bhd

• Malaysia
• Real Estate
• 1 - 100 Employee

• Project Coordinator

  • Jan 2019 - Present



KSC Consultants Pte Ltd

• Singapore
• Human Resources Services
• 1 - 100 Employee

• Freelance Recruitment Specialist

  • Mar 2018 - Dec 2018



Amway

• United States
• Manufacturing
• 700 & Above Employee

• Human Resources Operations Manager

  • Nov 2016 - Feb 2017

  Operations & Finance :To lead and manage the overall business performance, budget, sales & recruitment activities of the region to meet set objectives.Develop a short term & long term regional strategies to achieve sales & recruitment set target.Plan, execute, promote & review all regional activities effectively by meeting the set target (number of Event,Attendance & event sales & new business builder).Monitoring the network performance of each group & stockist and propose activities & program to support revive their performance.Manage human capital for growth and development of staff.To promote sales & recruitment initiatives of the company on daily basis to the network.Monitor & ensure the quality trainings and meetings via topic, speaker,emcee & sharers selection.Deliver operational excellence on daily basis.Create, communicate and execute project plans.Manage vendor, partner and third party relationship on a project level.Create and communicate meeting recaps and follow-ups.Ensure proper resources are assigned for the delivery of milestone.Track and report on project level budgets.Support and work closely with Finance for monthly closingEvents & Projects :Managing operation & support marketing team to execute events and projects given deadline and budget (by Executive Council).Source and working with graphic designer (freelancer), suppliers and vendors to execute the events & projects.ABO's Relationship :Support ABOs enquiries about events, membership, website through admin system.Maintain, update and maximize website to support ABOs.Understand our ABOs needs.Monthly & Analysis Reporting :Generating all the reports to support Executive Council planning and decision makingGenerating reports to support Finance & AccountingPrepare review presentation to Executive Council



Stella McCartney

• United Kingdom
• Retail Apparel and Fashion
• 400 - 500 Employee

• Global Retail Operations Manager

  • Feb 2015 - Aug 2016

  Support all global retail representatives with everyday functions, making sure unified approach is being used across all regions.- Review and unify global Standard Operating Procedures & Store Operation Manual, including daily activities, providing a clear vision and unified customer experience in all regions, make necessary recommendations to improve processes.- To provide thought leadership to all regional heads and act as a subject matter expert within retail operations.- Assist with Cash Handling, Safety & Security procedures and reviews when and if required, ensuring its compliance.- Closely liaise with Inventory Managers and Retail Operation Managers for the day to day activities.- Support regions with any extraordinary events (opening, closing, etc.) allowing retail team to focus on customers experience- Recruiting, training, supervising and appraising direct reports. Ensure that all markets and stores have recruits for future/potential open leadership roles in both existing and new regions.- Maintain knowledge of contracts, partnerships, budget and inventory related to the retail business.- Ensuring compliance with Health & Safety legislation requirements in all regions- Monitor all activities associated with business operations and ensure compliance to all accounting principles in everyday transactions on all global accounts.- Monitor effective implementation of all projects assisting with change .management, act on recommendations to improve operations and increase profit- Ensure all Key Performance Indicators are achieved. Support and steer the team if required.- To collaborate and effectively support a highly capable global team, who will deliver against the strategic growth objectives and operational requirements.



Ralph Lauren

• United States
• Apparel & Fashion
• 700 & Above Employee

• Associate Director of Retail Development

  • Sep 2011 - Dec 2014

  Essential Duties & ResponsibilitiesImprove Department Store Profitability:Drive retail performance.Communication with Account Sr. Management and Sales teams.Execution of RL standards - #1 location and expected presentation standards.Execution of Store Staffing excellence - quantitative / qualitative.Coaching / Training / People DevelopmentComplete adoption of CADETS core values.Responsible to recruit, hire, coach and manage a strong & professional Brand Manager team.Provide ongoing hands-on training on the following:-Clear delivery of departmental goals & expectations-Driving your business while looking for opportunities-Planning your floor and floor moves & merchandising impact presentations-Communication - immediate and concise-Seminar preparation and planning.MerchandisingExcellent merchandising skills; Ability to react to business needs and trends quickly, and provide direction to their teams.Creative thinking and strong visual sensibilities to support execution excellence.CommunicationIndividual monthly/quarterly visits with each Brand Manager.Monthly group conference calls (Sales owned) with all Accounts, to include Buyer, Asst. Buyer, Planner, Account Executive, and Brand Managers.-Current business performance by key item, classification, BSR, fashion-Staffing - quantitative / qualitative using Account metrics-Product deliveries and markdown strategies.Strategic quarterly RVP meetings to review opportunities / issues by door.



Tiffany & Co.

• United States
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Executive Assistant to Senior General Manager

  • Dec 2009 - Aug 2011

  Communication - Answer phone lines for the above individuals. Take accurate, timely phone messages. Proactively manage and maintain individual calendars.Travel - Book and prepare comprehensive travel arrangements (for complicated international and domestic itineraries) as needed (flights, hotels, visas, car rentals, reservations, etc.).Conferences - Assist in the logistical preparation of conferences and meetings including site selection, finalizing contract, coordinating the catering, AV and conference room. Assist in conference material preparation.General Office Maintenance - Read documents in order to maintain an organized system for both electronic and hard copy files for department use.Board of Directors Support - Assist Manager with all aspects of Tiffany Board mailings and meetings.Departmental Support - Initiate and maintain departmental filing, photocopying, ordering supplies, distribute mail and coordinate shipping with the mail-room.Fiscal Management - Departmental representative for accounts payable; invoice and file departmental bills. Prepare accurate Expense Reports through Expense-visor.Provide relief for Receptionist breaks per monthly schedule created by Manager of Executive Administration.Special projects as assigned by Senior Management / Board Directors.



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Front Office Executive

  • Jan 2009 - Nov 2009

  1. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.2. Encourages and builds mutual trusts, respect, and cooperation among team members.3. Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.4. Ensures employee recognition is taking place on all shifts.5. Establishes and maintains open, collaborative relationships with employees.Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals:1. Manages day-to-day operations, ensuring the quality standards and meeting the expectations of the customers on a daily basis.2. Develops specific goals and plans to prioritize, organize, and accomplish your work.3. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.4. Strives to improve service performance.5. Collaborates with the Front Office Manager on ways to continually improve departmental service.6. Communicates a clear and consistent message regarding the Front Office goals to product desired results.7. Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.8. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.Managing Projects and Policies:1. Ensures compliance with all Front Office policies, standards and procedures.2. Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.Additional Responsibilities:1. Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.2. Analyzes information and evaluating results to choose the best solution and solve problems.



Label Clothing Enterprise

• Assistant Retail Operations Manager cum HR

  • Mar 2005 - Dec 2008