Customer Service Specialist

• Jan 2022 - Present

• Responds to customer inquiries and complaints via phone, email, and chat.• Investigates and resolves customer issues in a timely and effective manner.• Maintains accurate and up-to-date customer information and interaction records.• Provides product and service information to customers and assist with the sales process.• Collaborates with other departments to resolve customer issues and ensure customer satisfaction.• Open and maintain customer accounts by recording account information Show less

Customer Service Specialist

• Jan 2022 - Present

Customer Service Agent

• Jul 2020 - Sep 2021

• Answered questions about a company's products or services. • Processed orders and transactions. • Resolved issues and troubleshooting technical problems. • Delivered information about a company's offerings. • Provided proactive customer outreach. • Handled customer complaints. • Collected and analyzed customer feedback. • Answered questions about a company's products or services. • Processed orders and transactions. • Resolved issues and troubleshooting technical problems. • Delivered information about a company's offerings. • Provided proactive customer outreach. • Handled customer complaints. • Collected and analyzed customer feedback.

Receptionist

• Apr 2019 - May 2020

• Served visitors by greeting, welcoming, and directed them appropriately. • Notified company personnel of visitor arrival. • Maintained security and telecommunications system. • Informed visitors by answering or referring inquiries. • Directed visitors by maintaining employee and department directories. • Supported continuity among work teams by documenting and communicating actions, irregularities, and continuing needs. • Served visitors by greeting, welcoming, and directed them appropriately. • Notified company personnel of visitor arrival. • Maintained security and telecommunications system. • Informed visitors by answering or referring inquiries. • Directed visitors by maintaining employee and department directories. • Supported continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Food Server

• Jan 2018 - Feb 2019

• Providing excellent wait service to ensure satisfaction • Taking customer orders and delivering food and beverages • Making menu recommendations, answering questions and sharing additional information with restaurant patrons • Serve food and drink orders • Check dishes and kitchenware for cleanliness and presentation and report any problems • Arrange table settings and maintain a tidy dining area • Deliver checks and collect bill payments • Carry dirty plates, glasses and silverware to kitchen for cleaning • Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations Show less