Reagan McCauley

Implementations Project Coordinator at Intrado Enterprise Collaboration
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Contact Information
us****@****om
(386) 825-5501
Location
Louisville Metropolitan Area, US

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Bio

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Credentials

  • CompTIA A+ Certified CE
    CompTIA
    Sep, 2018
    - Oct, 2024

Experience

  • Intrado Enterprise Collaboration
    • Telecommunications
    • 1 - 100 Employee
    • Implementations Project Coordinator
      • Oct 2019 - Present

  • West Corporation
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Voice Communications Technical Specialist
      • Nov 2018 - Present

  • Greenshades Software
    • United States
    • Software Development
    • 100 - 200 Employee
    • Technical Support Analyst
      • Dec 2017 - Present

      At Greenshades Software, I am a Technical Support Analyst responsible for providing excellent customer service, trouble shooting complex issues for clients over the phone or by remotely accessing the client's computer. I am accustomed to handling extremely sensitive client data with the utmost security and discretion. It is a team based work place in which groups of people communicate to accomplish common goals. We use multiple platforms to communicate trending issues, potential solutions, and brain storm as a collective.

Education

  • Florida State College--Jacksonville
    Associate of Arts and Sciences - AAS
    2016 - 2020

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