Rea Pajo

Junior Salesforce Consultant at Balance Albania
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Contact Information
us****@****om
(386) 825-5501
Location
Tirana, Albania, AL
Languages
  • Albanian Native or bilingual proficiency
  • English Full professional proficiency
  • Italian Professional working proficiency
  • Greek Limited working proficiency
  • French Elementary proficiency

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Credentials

  • Salesforce Marketing Cloud Administrator
    Salesforce
    May, 2023
    - Nov, 2024
  • Salesforce Marketing Cloud Email Specialist
    Salesforce
    Apr, 2023
    - Nov, 2024
  • Salesforce Associate
    Salesforce
    Oct, 2022
    - Nov, 2024
  • Salesforce Certified Administrator (SCA)
    Salesforce
    Oct, 2022
    - Nov, 2024
  • ECCE
    Michigan Language Assessment
    Apr, 2015
    - Nov, 2024
  • CELI 3
    Università per Stranieri di Perugia

Experience

  • Balance Albania
    • Albania
    • Information Technology & Services
    • 1 - 100 Employee
    • Junior Salesforce Consultant
      • Aug 2022 - Present

      - Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows. - Performed QA testing after Critical Updates to transition customer data smoothly to retain the performance and usability of Salesforce. - Provided user support and bug-fixing activities as per the SLA. - Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows. - Performed QA testing after Critical Updates to transition customer data smoothly to retain the performance and usability of Salesforce. - Provided user support and bug-fixing activities as per the SLA.

  • ICTS Media
    • Albania
    • Online Media
    • 1 - 100 Employee
    • Trainer of Online Courses / FUTURE GEN
      • Jan 2022 - Jul 2022

      In this project, my main responsibilities were to demonstrate the highest standards in terms of teaching in an e-learning environment. Some other duties were: - Deliver engaging video footage on the modules for 60 children- Prepare the needed learning materials such as transcriptions, lesson plans, quizzes, assignments, and exams.

    • Assistant Project Manager Bridge2EU program
      • Oct 2021 - Jul 2022

      As an assistant project manager, I worked closely with project managers to aid in the implementation of the project goals and report on the progress throughout the project. Other responsibilities consisted of:- Scheduling and coordination of meetings and gatherings- Keeping track of all the activities planned and project documents- Overseeing variable aspects of the project and providing direct assistance to ensure timely project execution.

    • Trainer of Trainers , Mentor / PONDER & UPSHIFT Albania
      • Nov 2020 - Jul 2022

      - Training more than 50 trainers in the Design Thinking Methodology on social entrepreneurship via online, face-to-face, or digital platforms and overseeing trainees performing practical exercise guides- Report on its implementation and deliver reports regarding the deliverables upon the project's guidelines.- Advising and assisting where necessary, and ensuring that maximum learning benefit is gained from the practical experience.

    • Contributor/ Uplift Albania Accelerator Program
      • Sep 2020 - Jul 2022

      As part of the implementation team, I took part in the Bootcamp and other events. My primary role in these events was:- Assist in planning, managing, and organizing the events in the most efficient and effective way.

    • Coach, Robotics Module / National Coding Championship
      • Feb 2021 - Mar 2021

      Guided youngsters in intensive knowledge regarding Tinkercad and Arduino coding. This role consisted of: - Aiding the participants in concluding their self-driven projects where 3 of them won the three top prices.- Coordinated and planned the info sessions and final event where the winners were announced

  • ICTSlab
    • Albania
    • Education Administration Programs
    • 1 - 100 Employee
    • STEM Trainer
      • Sep 2020 - Jul 2022

      - Delivering more than 12 STEM-oriented courses through project-based learning methods we encourage both love and passion for technology and self-driven motivation. - Worked directly with administrators and staff in the development, implementation, and evaluation of STEM initiatives and curriculum. - Taught classes in Blocks Programming, Robotics, 3D Design & Codeblocks, Cybersecurity, Web Design, Web Development, and Mobile App Development using MITApp Inventor and Thunkable. - Delivering more than 12 STEM-oriented courses through project-based learning methods we encourage both love and passion for technology and self-driven motivation. - Worked directly with administrators and staff in the development, implementation, and evaluation of STEM initiatives and curriculum. - Taught classes in Blocks Programming, Robotics, 3D Design & Codeblocks, Cybersecurity, Web Design, Web Development, and Mobile App Development using MITApp Inventor and Thunkable.

  • kreatx
    • Albania
    • Software Development
    • 1 - 100 Employee
    • Web Developer
      • Jul 2019 - Nov 2019

      - Designing reliable and usable platforms - Building responsive web apps on the Laravel framework, PHP, SQL, and MariaDB - Database Management using Navicat - Designing reliable and usable platforms - Building responsive web apps on the Laravel framework, PHP, SQL, and MariaDB - Database Management using Navicat

Education

  • University of Tirana
    Master of Science - MS, Computer and Information Systems Security/Information Assurance
    2020 - 2022
  • Universiteti i Tiranës
    Bachelor's degree, Business Informatics
    2017 - 2020

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