Experience

Bart Durham Injury Law

• United States
• Law Practice
• 1 - 100 Employee

• Paralegal

  • Mar 2021 - Present

• Paralegal Assistant

  • Aug 2014 - Mar 2021



Law Offices of Henry S. Queener

• Paralegal Assistant

  • Sep 2012 - Aug 2014

  Schedule and conduct initial client intake interviews. Answer client questions as well as maintain communication to advise on the progress of their case. Obtain, review, organize and calculate medical expenses, medical records, subrogation, liens and lost wages. Report and initiate files for subrogation claims with Medicare, Optum, Blue Cross Blue Shield and Xerox, on behalf of clients. Make photocopies of correspondence, documents, and other printed matter. Assist in the preparation process of legal documents and papers, such as summonses, subpoenas, complaints, demand letters, settlement statements and pretrial agreements. Prepare document for filing with court clerks. Organize and maintain documents and client files. Liaison with insurance adjusters to provide necessary information and documentation to them. Arrange meetings and communicate with experts to provide copies of documentation regarding accident and/or medical care. Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials. Maintain office calendar by coordinating and scheduling meetings, depositions and trails. Show less



DISH Network

• United States
• Telecommunications
• 700 & Above Employee

• Manager of Training and Quality

  • Sep 2008 - Jan 2011

  Managed regional centralized training facility and Quality Assurance Specialist for Tennessee, Illinois, Wisconsin, and Arkansas. Conduct needs analysis studies and partner with managers and supervisors to determine training needs. Formulate training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures or services. Select appropriate instructional procedures or methods such as individual education, group instruction, self study, lectures, demonstrations, simulation exercises, role play, course curriculum, computer-based training and/or satellite. Organize and develop training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials. Train assigned instructors and supervisory personnel in effective techniques for new employee orientation, on-the-job training, sales techniques, health and safety practices, leadership development, and adaptations to changes in policies, procedures, and technologies. Maintain records and evaluates statistical reports to determine the performance of instructors and effectiveness of curriculum and the learning retention of trainees. Screen, test, counsel, and recommends employees for participation in internal or external educational and training programs .Responsible for delivering and executing leadership development and building bench strength within team. Show less



Walgreens

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Mar 2000 - Sep 2008

  Direct all daily operational aspects of busy pharmacy, including customer service, sales, inventory control, merchandising, financial management, budgeting and purchasing, with responsibility for maximizing store profitability, meeting company sales goals, and maintaining highest levels of customer satisfaction. Provide training to employees in all aspects of store operations, sales techniques, and customer service. Oversee paperwork, cash handling, opening / closing procedures, bookkeeping, payroll, time and attendance, vendor receipts and claim ledgers, and buy card reports. Played key role in attainment of several customer service awards. Consistently meet and exceed specified performance goals and targets; assisted in establishment and start-up of over 20 stores. Show less