Richard Gadd MSc MBA - Certified Consultant, Coach and Mentor 🎯
Executive Director • Consultant • Coach & Mentor • Leadership Expert at Developing Business Excellence Limited™- Claim this Profile
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Emily Udall MBA CCMAP
I first met Richard during a virtual networking event, after which we agreed to discuss our shared business interests. He was personable, good humored, respectful, and a pleasure to talk so, and so I invited him to hear me present
Nick Bradley FIoD (The Leaders Coach)
I recently contacted business owners for feedback on my latest coaching program. Richard is not only personable, knowledgeable, encouraging, and respectful but he offered multiple suggestions and listened intently to my description of the program.
Mike Isted MBE - CIWFM
After having recently established 5and20, a private Facebook Group, established to support Service men and women transitioning from the military to civilian life, a mutual friend of ours suggested that I interview Richard for a podcast. I am forever grateful for that recommendation. Let me ratify further. With no prior warning, Richard spoke comprehensively and eloquently about his background as a private infantry soldier, commissioning, transitioning to the Defence Medical Services, and establishing his own business. He offered clear advice to other Service leavers, which he subsequently repeated both in the Facebook Group, and on LinkedIn. In my opinion, Richard was self-effacing, respectful, humorous, and informative. He is clearly passionate about support the learning and development of others, particularly veterans. He will be an asset to this Group and in such a short time, has already established himself as a sage 'go-to'" by service leavers and veterans alike.
Emily Udall MBA CCMAP
I first met Richard during a virtual networking event, after which we agreed to discuss our shared business interests. He was personable, good humored, respectful, and a pleasure to talk so, and so I invited him to hear me present
Nick Bradley FIoD (The Leaders Coach)
I recently contacted business owners for feedback on my latest coaching program. Richard is not only personable, knowledgeable, encouraging, and respectful but he offered multiple suggestions and listened intently to my description of the program.
Mike Isted MBE - CIWFM
After having recently established 5and20, a private Facebook Group, established to support Service men and women transitioning from the military to civilian life, a mutual friend of ours suggested that I interview Richard for a podcast. I am forever grateful for that recommendation. Let me ratify further. With no prior warning, Richard spoke comprehensively and eloquently about his background as a private infantry soldier, commissioning, transitioning to the Defence Medical Services, and establishing his own business. He offered clear advice to other Service leavers, which he subsequently repeated both in the Facebook Group, and on LinkedIn. In my opinion, Richard was self-effacing, respectful, humorous, and informative. He is clearly passionate about support the learning and development of others, particularly veterans. He will be an asset to this Group and in such a short time, has already established himself as a sage 'go-to'" by service leavers and veterans alike.
Emily Udall MBA CCMAP
I first met Richard during a virtual networking event, after which we agreed to discuss our shared business interests. He was personable, good humored, respectful, and a pleasure to talk so, and so I invited him to hear me present
Nick Bradley FIoD (The Leaders Coach)
I recently contacted business owners for feedback on my latest coaching program. Richard is not only personable, knowledgeable, encouraging, and respectful but he offered multiple suggestions and listened intently to my description of the program.
Mike Isted MBE - CIWFM
After having recently established 5and20, a private Facebook Group, established to support Service men and women transitioning from the military to civilian life, a mutual friend of ours suggested that I interview Richard for a podcast. I am forever grateful for that recommendation. Let me ratify further. With no prior warning, Richard spoke comprehensively and eloquently about his background as a private infantry soldier, commissioning, transitioning to the Defence Medical Services, and establishing his own business. He offered clear advice to other Service leavers, which he subsequently repeated both in the Facebook Group, and on LinkedIn. In my opinion, Richard was self-effacing, respectful, humorous, and informative. He is clearly passionate about support the learning and development of others, particularly veterans. He will be an asset to this Group and in such a short time, has already established himself as a sage 'go-to'" by service leavers and veterans alike.
Emily Udall MBA CCMAP
I first met Richard during a virtual networking event, after which we agreed to discuss our shared business interests. He was personable, good humored, respectful, and a pleasure to talk so, and so I invited him to hear me present
Nick Bradley FIoD (The Leaders Coach)
I recently contacted business owners for feedback on my latest coaching program. Richard is not only personable, knowledgeable, encouraging, and respectful but he offered multiple suggestions and listened intently to my description of the program.
Mike Isted MBE - CIWFM
After having recently established 5and20, a private Facebook Group, established to support Service men and women transitioning from the military to civilian life, a mutual friend of ours suggested that I interview Richard for a podcast. I am forever grateful for that recommendation. Let me ratify further. With no prior warning, Richard spoke comprehensively and eloquently about his background as a private infantry soldier, commissioning, transitioning to the Defence Medical Services, and establishing his own business. He offered clear advice to other Service leavers, which he subsequently repeated both in the Facebook Group, and on LinkedIn. In my opinion, Richard was self-effacing, respectful, humorous, and informative. He is clearly passionate about support the learning and development of others, particularly veterans. He will be an asset to this Group and in such a short time, has already established himself as a sage 'go-to'" by service leavers and veterans alike.
Credentials
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Good Business Charter Accreditation
Good Business CharterMay, 2021- Nov, 2024 -
Defence Employer Recognition Scheme Bronze Award
UK Ministry of DefenceAug, 2020- Nov, 2024 -
Member of Federation of Small Businesses
Federation of Small Businesses (FSB)Aug, 2020- Nov, 2024 -
Member of York Professionals
York ProfessionalsOct, 2019- Nov, 2024 -
Level 7 Executive Coach and Mentor
The Institute of Leadership & ManagementFeb, 2019- Nov, 2024 -
MSc (Entrepreneurial Leadership)
Edinburgh Napier UniversityAug, 2016- Nov, 2024 -
Certified Management Consultant
Institute of Business ConsultingApr, 2015- Nov, 2024 -
MBA (Life Sciences)
The Open UniversityJul, 2011- Nov, 2024 -
Member of Association of MBAs
Association of MBAsApr, 2011- Nov, 2024 -
Chartered Manager
Chartered Management InstituteApr, 2006- Nov, 2024 -
MHSC Role of the Enterprise Manager
Institute of Healthcare ManagementJul, 2001- Nov, 2024 -
Associate Member
The Institute of DirectorsApr, 2021- Nov, 2024 -
Member of Chamber of Commerce
West & North Yorkshire Chamber of CommerceSep, 2020- Nov, 2024 -
Workplace learning with coaching and mentoring
The Open UniversityFeb, 2018- Nov, 2024 -
Accredited Manager (Senior)
Institute of Healthcare ManagementJan, 2013- Nov, 2024
Experience
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Developing Business Excellence Limited®
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United Kingdom
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Professional Services
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1 - 100 Employee
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Executive Director • Consultant • Coach & Mentor • Leadership Expert
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Jun 2019 - Present
⚽ Our goal is to enable others (businesses and learners) to become their best version of themselvesWe celebrate uniqueness, promote critical thinking, and encourage reflective learningTypical interventions include:✔ Business performance improvement consultancy✔ Executive coaching and mentoring for discerning professional organisations and individuals with a genuine 'growth mindset'✔ Virtual authentic leadership training✔ Stress and resilience coaching✔ Non-executive directorship✔ Risk management✔ Strategic planning✔ Critical review of LinkedIn profiles, Cirriculum Vitaes, job applications, and organisational directives✔ Formulation of Personal Learning and Development planning✔ Holding senior executives to account✔ Proof reading and policy refinement✔ Critical analysis of Cirriculum Vitaes and LinkedIn profiles✔ Critical reviews of Business logos, websites, pitches, and virtual backdrops🚀 𝗪𝗲 𝗺𝗮𝗶𝗻𝘁𝗮𝗶𝗻 𝘁𝗵𝗮𝘁 𝗲𝘃𝗲𝗿𝘆 𝗼𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗶𝗻𝗱𝗶𝘃𝗶𝗱𝘂𝗮𝗹 𝗵𝗮𝘀 𝘁𝗵𝗲 𝗰𝗮𝗽𝗮𝗯𝗶𝗹𝗶𝘁𝘆 𝘁𝗼 𝗶𝗺𝗽𝗿𝗼𝘃𝗲 𝗶𝗳 𝘁𝗵𝗲𝘆 𝘀𝗼 𝗱𝗲𝘀𝗶𝗿𝗲, 𝗮𝗻𝗱 𝗰𝗮𝗻 𝗵𝗲𝗹𝗽 𝘁𝗵𝗲𝗻 𝗮𝗰𝗵𝗶𝗲𝘃𝗲 𝘁𝗵𝗲𝗶𝗿 𝗴𝗿𝗼𝘄𝘁𝗵 𝗽𝗼𝘁𝗲𝗻𝘁𝗶𝗮𝗹
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Career Transition, Founder and Managing Director of a Private Limited Company
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Jun 2018 - Jun 2019
• Founder and Managing Director of Developing Business Excellence Limited™.• Hoping to offer future business improvement consultancy, executive coaching and mentoring, and non-executive directorship(s).• Designing and Developing an attractive business website in collaboration with Yell.com, TWorld Photography, and Design Crowd.• Completed ILM Level 7 Executive and Mentoring, and ILM endorsed Wellbeing Coaching Programmes with the British School of Coaching (BSC).• Evidenced 20 hours of executive coaching with the OUBS Alumni.• Supported EQUIS re-accreditation review of The Open University (OU) Business School (OUBS).• Worked with the Centre for Knowledge in Organisations and Professions (CKOP), in collaboration with the OUBS, to consider "The Future of Professional Knowledge and Learning".• Completed "Ahead of the Curve" learning with Intouch Networks to establish "the framework, the skills and the network to help achieve the transition from a full time executive career to a portfolio based business".• Regular contributor to blogs, particularly on learning and development (L&D) topics.• Networking, building relationships and supporting others.
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UK Ministry of Defence
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United Kingdom
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Defense and Space Manufacturing
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700 & Above Employee
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Internal Leadership and Management Consultant
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Apr 2016 - May 2018
• Project lead for the establishment of the Defence Medical Services (DMS) Training Requirements Authority (TRA), facilitating the improvement of training needs analysis, increased levels of corporate governance and compliance, enabling the relocation of personnel and equipment, and promoting new ways of working.• Undertook a modified 'Delphi Study' to examine the future learning and development needs of future military healthcare managers and leaders, recommending structural, organisational and cultural changes to senior executives.• Introduced a Programme Management capability in to the strategic headquarters of the DMS, creating the conditions for the establishment of a new sub portfolio office. Wrote an inaugural Portfolio, Programme and Project Management (P3M) Paper, promoting increased transparency, accountability, and compliance with Defence Acquisition System, and National Audit Office guidelines.• Organised cost-effective internal and external project management, induction and staff training, thereby increasing business capability and aiding retention of skilled employees.• Established the foundations for a strategic organisational and structural review in order to achieve efficiencies and improve business processes.
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Strategic Healthcare Commissioning Consultant
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Sep 2015 - Apr 2016
• Maintained and improved a master commercial contract register, which included more than 150 providers of services costing more than £500M. • Chaired an inaugural strategic contracts review board in order to promote corporate transparency, accountability and value for money. • Organised inaugural Defence Medical Services contract management workshops to very positive reviews. • Drove improvements to the managing and accountability of public funds by canvassing the opinions of existing contract managers, service providers and end users. • Promoted heightened levels of compliance, service delivery and customer relations.
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Deputy Head of Business Services
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Feb 2015 - Sep 2015
• Drafted the business induction plan, designed the slides and coordinated its regular delivery with strategic business units. • Produced the inaugural business continuity plan, drawing upon commercial and public best practices where applicable. • Organised inaugural Defence Medical Services business awards ceremony to promote excellence and recognition, thereby aiding retention. Personally nominated a civilian contractor for a commendation in order demonstrate ‘Whole Force Concept’ and contribution of contractors to Defence.• Organised inaugural strategic business development conference, attracting a senior audience from across Europe, North America and the UK in order to promote strategic awareness and effective communications. • Organised inaugural commercial awareness training in collaboration with subject matter experts, building capacity, promoting best practices and financial probity. • Chaired staff moderation panel, pressing job holders and line managers for evidence of business outputs, fairness and integrity in order to promote heightened standards of HRM.• Coordinated senior national and international visits to the organisation, including Members of Parliament and government ministers. Founded and chaired the business visits forums• Provided independent advice and guidance to staff in order to manage departmental conflict. • Organised regular internal and external events for senior executives to share knowledge and information, promoting business excellence.• Chaired the inaugural estate management working groups in order to promote heightened levels of control, equipment care and accountability.
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Business Improvement Consultant
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Apr 2012 - Feb 2015
• Personally led four multi-million pound projects, delivering primary healthcare to the military populations at risk in Birmingham and Lichfield, and the acquisition of student accommodation to an expanding recruit population in the West Midlands. Shared all benefits and lessons identified with the Defence community in order to demonstrate value management and promote excellence. • Chaired change management working group to consider potential opportunities for structural and organisation changes to the Birmingham military community. • Chaired the operational risk assessment panel, and was board member for the strategic risk assessment panel, responsible for mitigating the impact and likelihood of high risks. • Championed the legitimate concerns of a military doctor in order to protect her wellbeing and safeguard the continuity of equitable healthcare. • Led the delivery of the ‘flagship’ residential Defence Medical Services training and education event for 250 military and civilian delegates, and keynote speakers drawn from France, America and government at a cost of just £17,000. Close liaison with local commercial caterers and hoteliers enabled benefits and value to be achieved. • Facilitated the drawdown of an operational headquarters, successfully securing the re-employment of displaced personnel.• Drafted operational healthcare directives and performance indicators.• Led Midlands Medical Accommodation Project benefits realisation work.• Development of integrated healthcare performance management framework, capturing emerging clinical, business assurance and governance risks.• Member of Dental integrated project team, assessing the feasibility of the phased contractorisation of Defence Dental Services.
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Regional Healthcare Director
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Dec 2008 - Apr 2012
• Managed the delivery of cost-effective, equitable and efficacious delivery of healthcare to a widely dispersed population at risk of more than 17,000 Reserves in Northern Ireland, Scotland and the north of England, and the provision of timely medical support and advice to stakeholders. • Reduced the ‘Did Not Attend’ rate for medical appointments by 49% and increased level of Reserve deployability by 9%, thereby saving in excess of £100,000. • Introduced regulatory frameworks for the management of training area medical facilities and adult cadet medical personnel, increasing levels of accountability and transparency by 90% and promoting a culture of risk management. • Organised medical support to the Royal Edinburgh Military Tattoo in collaboration with other healthcare providers. • Delivered learning and development training to environmental health technicians, promoting team building, junior leadership and creativity.• Led the largest regional team of multi-disciplinary practitioners, working in close collaboration with national governments, the Voluntary Sector, commercial healthcare providers and the NHS.• Facilitated the provision of a medically deployable Reserve workforce.• Provided senior executives with authoritative, expert, evidence-based advice, guidance and information on occupational health and healthcare for Reserves in Northern Ireland, Scotland and the north of England.
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British Army
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Armed Forces
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700 & Above Employee
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Assistant Recruiting Director
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Jun 2008 - Dec 2008
• Responsible for the recruiting and selection of potential entrants for the Army Medical Services. • Established cost-effective marketing strategy, engagement of multiple secondary and tertiary education facilities, opinion formers and professional bodies, organisation of familiarisation visits, and support to enduring selection processes. • Benchmarked against other organisations to establish best practice, and introduced new ways of working for mobile recruiting teams and military hosts. • Pioneered customer satisfaction surveys to gauge levels of delivery and drive continuous improvement. • Widespread, cross-boundary collaboration.
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NATO
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Belgium
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International Affairs
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700 & Above Employee
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Internal Healthcare Consultant
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Feb 2007 - Jun 2008
• Employed within a large, multi-national military headquarters as a healthcare subject matter expert. • Provided others with timely advice and guidance on healthcare policy, guidance and direction. • Organised an international residential conference in Bavaria on the reception, staging and onward integration of a military force, building collaborative working relationships and promoting organisational learning. • Principal healthcare exercise author for major North Atlantic Treaty Organisation command and staff training, incorporating the lessons identified from previous conflicts. • Regularly briefed senior international military executives.
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International Medical Reconstruction and Development Leader
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Jun 2006 - Feb 2007
• Embedded within the International Security Assistance Force (ISAF), Afghanistan, supported the reconstruction and development of the civilian Health Sector. • Military lead for civilian medical reconstruction and development in Kabul.• Multiple stakeholder, cross boundary working, including Government of Islamic Republic of Afghanistan, Non Government Agencies, International Organisations, and NATO allies.• Attended regular meetings with Ministry of Public Health (MOPH), Department of Curative Medicine, Head of Women’s Health, Department of Education and other Government representatives.• Contributed to civilian emergency response planning in collaboration with Kabul Ambulance Service.• Organised medical training for local civilian doctors, following World Health Organisation standards of care, in collaboration with Turkish, French and Greek medical services, Third Sector, and Ministry of Public Health (MOPH). • Promoted national blood donation campaign in collaboration with military media services and MOPH. • Facilitated surplus military drug donation and repair of broken dental chairs in collaboration with military allies and MOPH. • Awarded Commendation from Commander ISAF, General Sir David Richards.
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British Army
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Armed Forces
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700 & Above Employee
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Deputy Head of Establishment
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Apr 2001 - Jun 2006
• Maintained collective standards of security, conventional and healthcare training, operational deployability, and equipment care. • Routinely managing performance levels and initiating corrective action. • Project and risk management, capacity building and business development.• Routinely deputised for Senior Executive.• Operational healthcare planning and delivery.• Chaired boards on inquiry to independently investigate allegations of mal-practice, upholding the highest standards of behaviour.• Equipment Care manager for stock costing in excess of £50M.• Healthcare training assurance and governance.• Line manager, coach and mentor.• Tranformation and change management.
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Deputy Head of Personnel Security
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Mar 1999 - Mar 2001
• Introduced multiple new electronic ways of working in this sensitive role in collaboration with key stakeholders.• Managed routine applications for security clearances, and advised closer scrutiny of more high risk clients.• Combined rigorous risk management with comprehensive governance structure.• Routinely briefed senior executives.
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Infantry Officer
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Apr 1986 - Feb 1999
• Sub unit leader and manager in The Staffordshire Regiment (The Prince of Wales's). Owner of LinkedIn special interest Group.• Led deployable force elements in peace and on operations, frequently in austere environments against a background of acute resource shortfalls. • Responsible for the welfare, discipline, security, training and equipping of up to 120 military personnel. • Equipment Manager for stock worth more than £100M. • Press and Community Relations officer. • Lead for residential battlefield tours to Ypres and Arnhem, keeping the Army in the public eyes initiative, and multiple projects. • Won best sub unit and sporting awards.• Lead dscipline and welfare manager.
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Education
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+44 (0)1904 400700
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2007 - 2011
The Open University
MBA (Life Sciences), Strategic Healthcare -
2015 - 2016
Edinburgh Napier University
Master’s Degree, MSc Entrepreneurial Leadership (MEL) -
1985 - 1986
Royal Military Academy Sandhurst
Standard Military Commissioning Course, Leadership and Management -
2006 - 2013
Institute of Healthcare Management
Accredited Manager (Senior), Middlesex University -
2006 - 2019
Chartered Management Institute
Chartered Manager, Business Administration and Management, General -
2012 - 2013
Advanced Management Skills
Management Consultant Training, Consultancy and Value Engineering -
2012 - 2012
Exeter University
Leadership Matters: Contemporary Debates, Pass -
1985 - 1986
Royal Military Academy Sandhurst
Regular Officer's Commissioning Course SMC853, Military and Strategic Leadership -
2015 - 2016
Edinburgh Napier University
Master of Science - MS, Entrpreneurial Leadership -
2015 - 2016
Edinburgh Napier University
Master of Science - MS, Entrepreneurship/Entrepreneurial Studies -
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Edinburgh Napier University
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2015 - 2016
Edinburgh Napier University
Master of Science - MS, Entrepreneurship/Entrepreneurial Studies
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