Rafael Cruz
Technical Support Specialist at Group PMX- Claim this Profile
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Bio
John Dwyer
I had the oppourtunity to work with Rafael while at Gravitas and found him to be a hard working, dedicated worker, willing to go the extra mile to get the job done right and satisfy the client. He has a personality that clients liked and was able to complete whatever he was tasked to do. In the event he did not have the technical knowledge to get a particlular task completed due to not being exposed to a particular technology, Rafael was not afraid to ask for help, and in doing so greatly expanded his skill set in the time I knew him. All in all I think that he would be a great addition to any firm.
Robert Wenzel
Rafael was part of our outside IT consultants team. His knowledge and attitude was always something that impressed us all.
John Dwyer
I had the oppourtunity to work with Rafael while at Gravitas and found him to be a hard working, dedicated worker, willing to go the extra mile to get the job done right and satisfy the client. He has a personality that clients liked and was able to complete whatever he was tasked to do. In the event he did not have the technical knowledge to get a particlular task completed due to not being exposed to a particular technology, Rafael was not afraid to ask for help, and in doing so greatly expanded his skill set in the time I knew him. All in all I think that he would be a great addition to any firm.
Robert Wenzel
Rafael was part of our outside IT consultants team. His knowledge and attitude was always something that impressed us all.
John Dwyer
I had the oppourtunity to work with Rafael while at Gravitas and found him to be a hard working, dedicated worker, willing to go the extra mile to get the job done right and satisfy the client. He has a personality that clients liked and was able to complete whatever he was tasked to do. In the event he did not have the technical knowledge to get a particlular task completed due to not being exposed to a particular technology, Rafael was not afraid to ask for help, and in doing so greatly expanded his skill set in the time I knew him. All in all I think that he would be a great addition to any firm.
Robert Wenzel
Rafael was part of our outside IT consultants team. His knowledge and attitude was always something that impressed us all.
John Dwyer
I had the oppourtunity to work with Rafael while at Gravitas and found him to be a hard working, dedicated worker, willing to go the extra mile to get the job done right and satisfy the client. He has a personality that clients liked and was able to complete whatever he was tasked to do. In the event he did not have the technical knowledge to get a particlular task completed due to not being exposed to a particular technology, Rafael was not afraid to ask for help, and in doing so greatly expanded his skill set in the time I knew him. All in all I think that he would be a great addition to any firm.
Robert Wenzel
Rafael was part of our outside IT consultants team. His knowledge and attitude was always something that impressed us all.
Experience
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Group PMX
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United States
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Construction
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1 - 100 Employee
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Technical Support Specialist
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Mar 2023 - Present
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Thomson Reuters
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Canada
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Software Development
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700 & Above Employee
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Tech Support
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Oct 2013 - Mar 2023
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Imperial Auto Mall
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brooklyn, ny
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Help Desk/System Admin
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Mar 2010 - Oct 2013
Maintained all servers, computers, peripherals, and MS Office software Supported Windows OS (Windows XP/7) troubleshot system errors via Event Viewer and reported client issues, applied updates, service packs, and hot fixes Configured printers, scanners, fax machines, routers and servers Customized for facilitation the inventory management processes using MySQL database system Responsible for system deployments for new users and containment of malware Updated computers with security patches and service packs Used Wire Shark to monitor network traffic of TCP/IP and UDP Protocols Responsible for containing malware (Trojan downloaders, fake windows decoders, and other programs downloaded from sources other than the provider) using anti-malware programs Show less
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Cablevision
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United States
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Telecommunications
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700 & Above Employee
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Advanced Support Representative
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Dec 2009 - Mar 2010
Advanced Support Representative Provided professional, courteous, and responsive customer support to Optimum customers Resolved high-technology system issues using troubleshooting techniques Identified problems and proposed solutions to both customers and team members Compiled disputes that needed escalation to senior team members for resolution Processed payments, change of service requests, and general technical inquiries Resolve high-tech system issues for customers by identifying problems, root causes and proposes solutions based on knowledge of advanced technologies such as SAP, Dolby audio, DVR, Digital versus Analog devices, HDTV, EDTV, HDMI, DVI, Component and Composite cabling, DV, S-Video, Interlaced and Progressive Scan Signals, DOCSIS versus DAVIC Show less
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Gravitas
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France
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IT Services and IT Consulting
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1 - 100 Employee
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Help Desk/Network Engineer
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May 2008 - Jan 2009
Provided technical onsite support, phone support, and remote support to financial service firms using remote connection tools such as VPN and Team Viewer Prioritized VIP and client requests using Trouble ticketing software Assisted users with mobile device support Supported servers, PC/Laptop, printers, fax machines, scanners, and other peripherals Assisted in partitioning one physical server into several virtual servers Upgraded hardware and software to both PC’s and servers Set up new Microsoft Exchange email accounts and Windows accounts via Active Directory Responsible for system deployments for new employees and containment of malware Granted privileges to shared drives, printers, mailboxes, and calendars Performed system health checks on production servers and generated health check reports Troubleshot MS Office products by applying hotfix patches and researching error codes Worked nights and weekends for power downs of production servers, switches, and routers Assisted clients transferring production equipment to disaster recovery sites Set up workstations for new hires using Acronis imaging software Served as an liaison for financial software support of Reuters and Bloomberg applications Show less
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New York Life Insurance Company
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United States
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Financial Services
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700 & Above Employee
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Help Desk Technician
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Apr 2007 - Jan 2008
Provided onsite technical support and phone support via Help Desk Supported operating systems and applications to insure business productivity. Set up workstations for new hires using Symantec Ghost imaging software Responsible for containing malware (Trojan downloaders, fake windows decoders, and other programs downloaded from sources other than the provider) using anti-malware programs Replaced expired leased workstations Assisted with backup tapes, shipping backup tapes, and updating backup software Added and configured hardware. Assisted users with smart cards and VPN software Deployed and configured Bloomberg Biometric keyboards Show less
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Education
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2015 - 2017
Our Lady of the Lake University
Master of Science (M.S.), Computer and Information Systems Security/Information Assurance -
2005 - 2007
DeVry University
Bachelor's degree, Computer Information Systems -
2003 - 2005
Sullivan County Community College
Computer Information Systems
Community
