R. Can Dinçer
Business Analyst at CBOT- Claim this Profile
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Türkçe Native or bilingual proficiency
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İngilizce Full professional proficiency
Topline Score
Bio
Credentials
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Entrepreneurship
KOSGEBMay, 2021- Sep, 2024 -
Internet Security
BTK AkademiApr, 2021- Sep, 2024 -
What is Cyberbullying and How to Prevent it?
BTK AkademiApr, 2021- Sep, 2024 -
Web Development with HTML5
BTK AkademiFeb, 2021- Sep, 2024
Experience
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CBOT
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Türkiye
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Appliances, Electrical, and Electronics Manufacturing
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Business Analyst
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Jul 2022 - Present
• Providing chatbot support and regular follow-up for customers. • Preparing analysis reports at specified periods (monthly, weekly, daily). • Transferring customer problems to the development team and ensure prompt resolution. • Performing sprint tests, testing the system and the product in 2-week periods before new chatbot versions are released. • Reporting bugs found during the sprint tests to the developer team. • Taking on the Product Owner role in some projects. • Carrying out monitoring and controling processes. • Projects I manage to improve customer experience; Türk Telekom, Istanbul Metropolitan Municipality, Pegasus Airlines, N11, Atatürk University (IVR), Osmanlı Invest Show less
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Turk Telekom
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Telecommunications
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1 - 100 Employee
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Business Analyst
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Jul 2022 - Present
I am working as an outsource Business Analyst in Turk Telekom chatbot project. • Ensuring that demands and defects submitted by the Business Unit are developed and resolved by planning them in 2-week sprints • Preparing the risk analysis • Resolving forwarded defects and developing demands • Evaluating the demand by meeting with the development team as a result of the analysis made on the product that need to be developed • Designing service integrations and flows by working with different teams • Testing the product and feature after the development • Daily, refinement, planning and retrospective meetings throughout the sprint • Preparing monthly analytics reports to improve customer experience Show less
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Emir Dijital Yatırımlar
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Türkiye
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IT Services and IT Consulting
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1 - 100 Employee
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Business Analyst
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Jan 2022 - Jun 2022
Testing, analysis, reporting and metrics are within my scope. I took an active role in the projects called Üç2Bir and Yapbitakas within the company. I also took part in business management and sales strategy development. Testing, analysis, reporting and metrics are within my scope. I took an active role in the projects called Üç2Bir and Yapbitakas within the company. I also took part in business management and sales strategy development.
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Istanbul Kultur University
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Türkiye
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Higher Education
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500 - 600 Employee
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Software Developer Internship
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Sep 2020 - Jan 2021
Due to Covid-19, I had to complete my internship as doing a project in my university. In this project, thanks to the mobile application we developed, the videos received from the users were processed with facial expression identification system and deep learning models and emotion analysis was carried out. React Native was used to develop the mobile application, and Python-based software was used for the facial expression identification system. In addition, some data sets were created thanks to this system. Show less
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Education
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2015 - 2021
Istanbul Kultur University
Bachelor's degree, Computer Engineering -
2013 - 2014
Istanbul University
Bachelor's degree, Landscape Architecture -
2009 - 2013
Keşan Yusuf Çapraz Anatolian School
High School Diploma, Mathematics-Science Numerical Weighting
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