Senior IT Consultant and Partner

• Oct 2019 - Present

- IT Financial Management: IT activities, services and application cost calculation to help discussion and decision making with business and support budget planning - Service catalog re-design to match business capabilities, issue dashboards meaningful to business and ease the work of IT support teams - Service Integration and Management (SIAM): integration with several IT suppliers and performance measurement, to optimize resources - IT Service Management, Asset Management and Operation Management process implementation, enhancement, simplification and automation, typically on ServiceNow. Show less

Conseiller municipal (organe exécutif)

• Jul 2021 - Present

Deputy VP Global User Services

• Oct 2017 - Sep 2019

Head of User services (workplace, service desk and field support), Infrastructure and Operations (network, servers, databases, platforms and cloud). Defined strategy to plan, develop, implement and support required fundamentals to drive Firmenich digital transformation.

Director of Service Management Office (SMO)

• Aug 2008 - Sep 2019

Reporting to CIO, 7 direct reports in 4 countries (India, Switzerland, Romania and USA)Responsible for the design, implementation and continuous improvement of all ITSM (IT Service Management) processes. Managing service portfolio, master data (CMDB) and core processes.• Implemented a wide range of ITSM processes on a single system of records (Service- Now) integrated with ERP, discovery, automation and monitoring systems.• Defined and implemented an activity-based costing model to calculate, provide financial visibility and optimize service costs. This model has been approved by the CFO and is now used to allocate IT costs in the company.• Defined key performance indicators (KPI) and published monthly scorecard, measuring service quality and process efficiency to drive continuous service improvement• Managed divisional Project Portfolio so that each project was properly evaluated, prioritized, planned and monitored until its closure, in order to leverage its return on investment.• Documented and published policies and processes, ensured audit needs regarding governance, risk and compliance Show less

Project Manager and Infrastructure Assurance

• Jan 2006 - Jul 2008

Reporting to VP of IT StrategyManaged major infrastructure projects. Responsible for Change Management for Infrastructure and Desktop.• Defined, planned and implemented successfully new data centers to enable a Disaster Recovery Plan and moved 160+ servers and appliances.• Established and negotiated new service contracts.• Managed the installation of a complex SAP infrastructure with 100+ servers, SAN storage and network.

IT Manager, Global Operations, Data Centers and Service delivery

• Feb 2002 - Dec 2005

Reporting to Director of InfrastructureResponsible for Systems Operations and Data Center management. Managing 4 data centers, 300+ servers and 18 back office applications across the globe with a team of 40+ from Bangalore, India, Geneva, Switzerland and Princeton, USA. Budget of 10M+ CHF• Introduced first 24x7 monitoring and support for all critical systems.• Pioneered in implementation of ITIL processes including robust and efficient change management and disaster recovery plan for critical applications• Transitioned infrastructure management outsourcing from HP to Infosys within targetted 3 months and established new contracts with defined Service Levels in line with business expectations.• Improved datacenter facilities availability by enhancing power, HVAC and security equipments, resulting in high customer satisfaction. Show less

Information Services Manager, EMEA

• Sep 1999 - Dec 2001

Reporting to European Head of IT. 20+ reportsHeading a team of 20+ and responsible for Data center management, Helpdesk support, Server management, ERP support (Oracle EBS & Mfg Pro) , Application management, Desktop support, LAN Support and Vendor Management• Improved call effectiveness in Application and Infrastructure services by integrating helpdesk with desktop and operations support• Successfully migrated 400+ users from Unix to Windows. Moved from local- to server-based storage, Email and desktop appli- cations. Improved user service by standardizing workplace and ensuring data backup. Show less

Solutions Center Manager

• Jun 1997 - Aug 1999

Reporting to EMEA technical marketing head. 1 reportPart of the European technical marketing team of specialists in Enterprise computing.• Developed, implemented and managed the European Solution Center to build proofs of concept based on complex infrastructures• Supported the EMEA sales teams by demonstrating to European customers various solutions in the area of web, high-availability databases, intranet, media streaming, e-commerce, data mining and hierarchical storage management.