Experience

Edlio

• United States
• Software Development
• 1 - 100 Employee

• Technical Support Specialist

  • Mar 2018 - Present

  In this role, I worked to aid the company’s clients, mainly schools and school districts, to their resolve issues and update their websites. Typically this involves making changes on their homepage, adding DNS records, integrating SSO or active directory authentication, or walking them through the company’s proprietary Content Management System. Additionally, I participated in webinars explaining different aspects of the CMS to clients, assisted in closing sales, and wrote technical articles on the company’s help center.



Self-Employed

• Real Estate
• 1 - 100 Employee

• Web Developer

  • Dec 2017 - Mar 2018

  Web developer well versed in react.js Web developer well versed in react.js



General Assembly

• United States
• Animation and Post-production
• 1 - 100 Employee

• Web Development Student

  • Sep 2017 - Dec 2017

  12-week full time program focused on full stack web development 12-week full time program focused on full stack web development



The Boon Group, Inc.

• United States
• Insurance
• 100 - 200 Employee

• Account Specialist

  • Oct 2016 - Sep 2017

  • Managed health benefits for the employees of several large government contractors through fringe accounting, while auditing and maintaining data integrity under strict time constraints • Provided customer-facing support to clients and advocate to their carriers on their behalf to resolve any inconsistencies in order to ensure continuity of employees’ coverage • Delivered monthly Excel invoices built on the amount of employees’ hours worked, which include contributions, deductions, enrollments, and hour bank calculations



Medical Consultants Network LLC

• Accounts Receivable /Accounts Payable Coordinator

  • Feb 2016 - Sep 2016

  Payment Application• Secure revenue by processing payments made to MCN through various methods and applying them to the specific services rendered by the company • Maintain integrity of accounts by researching payments lacking insufficient information to guarantee funds are correctly allocated to services and accounts, and ensuring duplicate payments are not processed Record Keeping• Maintain archives of payments and important tax documents, such as 1099 and W-9 forms, from MCN clients and medical providers • Audit asset accounts to assure the integrity of the funds available to the companyAccounts Payable Assistance• Process invoices sent to MCN to prepare for payment upon due date• Perform daily quantitative verification of pre-payments issued to doctors prior to performing examinations or reviews

• Billing Specialist

  • Dec 2014 - Jan 2016

  Invoice Generation• Assigned billing amounts to services rendered through MCN's national network of contracted medical providers in accordance with fee agreements and schedules• Generated invoices and billed clients using Microsoft CRM and Microsoft AccessPayroll• Extracted and analyzed relevant Accounts Payable data from daily reports• Generated new data formatting standard that resulted in improved transparency within the Accounting Department• Generated a payment summary to be sent along with a check to each medical provider being paid. This summary allowed providers to access key information quickly and convenientlyBill Review• Analyzed invoices sent to clients from medical providers, and identified pricing discrepancies and services for which they were overcharged. These findings resulted in savings of hundreds of dollars per invoice for some clients, and reduced most of the outstanding invoices, which improved metrics• Returned invoices to clients along with an Explanations of Review (EOR), informing them of the reductions obtained and new balance due. This simplified their billing process and improved their customer experienceCollections• Followed up on outstanding invoices, and investigated Denials and Explanations of Reviews sent to MCN. Discovered root cause and justifications for invoiced amounts for most invoices, which resulted in clients releasing payments for services rendered



Summit Climbing Gym

• United States
• Recreational Facilities
• 1 - 100 Employee

• Director of New Media; Portable Wall Manager; Shift Leader

  • Jan 2014 - Aug 2014

  • Manage all social media through various platforms and generate traffic by adding and updating content during peak traffic hours • Engage clientele through methods of direct and indirect communication to generate more repeat visits and new client introductions • Manage Portable Wall services by overseeing scheduling, transportation, and customer relations • Interface with new clients by giving Orientation Tours to introduce the facility and amenities • Manage all social media through various platforms and generate traffic by adding and updating content during peak traffic hours • Engage clientele through methods of direct and indirect communication to generate more repeat visits and new client introductions • Manage Portable Wall services by overseeing scheduling, transportation, and customer relations • Interface with new clients by giving Orientation Tours to introduce the facility and amenities



Vitro

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Marketing Intern

  • Jun 2010 - Aug 2010

  • Managed multiple social media outlets and websites for the company• Photographed several products and edited the shots on Photoshop to showcase on the different websites managed

• Operations Intern

  • May 2010 - Jun 2010

  • Analyzed and revised production plans to ensure schedules met customers’ promise dates for the upcoming months